Are there any Automatic Transmission flash updates available since 8/31/2011?

[fastdriver]

FYI- I have had some issues with my Cruze that my dealer did not resolve and ended up working with GM directly. The rep I have has been excellent and helped one issue get completely resolved and another is in the works. She has always returned my calls and got back with me when she said she would. She even arranged 2 years of Onstar directions and connections for free because of my trouble. Be patient, GM will work with you.

I am up to THREE different GM reps-two guys and one woman. ALL have been very nice and very accommodating. I think I keep moving up the ladder of "importance"? The man I am dealing with now says he has escalated my case. I don't know what else they can do other than changing the transmission to a 2012 version? As it stands now, the shifting is still very erratic/quirky and my gas mileage still stinks. The gas mileage doesn't bother me as much as the transmission shifting does.

Offering 2 years of OnStar must be a "standard" peace offering? That's what they offered to me also once my current subscription expires. Good luck with your problems. I guess with all the concerns that so many people here have had with their Cruzes, I should thank my lucky stars that the tranny and the gas mileage are the only 2 problems I've had. No brake noises, no wind noise, no fires, no antifreeze smell etc.Then again, maybe it's because I only have a little over 10,000 miles on my car since February 2011. I love the looks of my car and the color. It's comfortable and very quiet on the road.

[fastdriver]

Almost got hit by a bus today! I was exiting a shopping center parking lot and taking a right onto a main road- RT 1. My light was red, but I was turning right, so I saw that I had time to pull out before the bus got close. I was partially into the main road and stepped on the gas and NOTHING happened! It felt like the car was off and I was just stepping on the gas. Luckily, I was not that far onto the road. The bus went around me. I stepped on the gas again and it went. A jerky transmission is one thing, but this is DANGEROUS!

When the GM guy calls me back next week I will be telling him about this and ask him to contact the dealer to discuss this. I am NOT going to drive this car like this for the next 17 months until the lease is up and fear for my life! The new TCM has not really solved a thing. It's still jerky. There has to be something else wrong with this car. I only have 11,000 miles on it.

I will be driving my 2004 Chevy Aveo until that time. At least it ALWAYS shifts correctly with NO jerking or hesitation and ALWAYS goes when I step on the gas! Have had that car since they first came out. Waited 5 or 6 months for it to come from Korea! As far as I remember, it only had ONE recall for a twisted rear seatbelt! The only "major" problems I ever had with it was the heater blower motor and some minor emission part. That's it! Car is silver and still looks like new even though it sits outside 24/7/365! NO rust. Original battery. First bulb blew out 2 weeks ago-turn signal. Just regular oil/filter/tire rotations and that's it!

[fastdriver]

UPDATE:

Got a call from GM yesterday. I finally found out what his title is. He is with the Early Response Team in the Business Resource Center. I expressed my dissatisfaction again with my shifting and the lack of response at times when I step on the gas. I told him about almost getting hit by a bus. I don't know if they are REALLY interested in solving my problem because they are part of the new GM customer satisfaction program that is trying to RETAIN their customer base or if they are just trying to placate me because I complain about this problem in ANY website that deals with the Cruze? At any rate, the next step in trying to "solve" this problem is putting a "data recorder" on my car that I guess will monitor my transmission and its shifting and its lack of response at times. I told him that I wish the car could go back to the factory to be checked because I don't think its problems can be solved at the dealer level. He said that he would contact my dealer to give him a heads up with this data recorder. I told him that I would go to the dealer as soon as possible. I'm sure the dealer will be thrilled to see me again!

Oh well, MAYBE before my lease is up in 16 months, this problem will be resolved and the new owner will have a LOW mileage, clean car with a smooth shifting car that GOES when you step on the gas and doesn't have to stop and think what it has to do! I only have 11,319 miles on the car in 20 months!

[AndrewTarpley]

I have a 2012 Chevy Cruze LS. The transmission is horrible. Its going in to service for the third time tomorrow! It is very jerky ESPECIALLY in the morning but even after it warms up its terrible. At times its so bad I don't want anyone to ride with me because its embarrassing to have a brand new car that drives/rides like its 10 years old with 200,000 miles on it. This is the first car I have ever bought brand new. I am very disappointed! It only has 6300 miles on it. I brought it in for service on 12/30/12 and they had the service manager do a test drive with me. He said he did notice how "jerky" the transmission was and he said they have had more complaints about the Cruze than any other car but he basically told me that its normal without saying its "normal" if that makes sense. He told me to bring it back on 1/2/13 when the transmission guy would be there and they would do some things to it. So we will see....

[Chevy Customer Service]

I have a 2012 Chevy Cruze LS. The transmission is horrible. Its going in to service for the third time tomorrow! It is very jerky ESPECIALLY in the morning but even after it warms up its terrible. At times its so bad I don't want anyone to ride with me because its embarrassing to have a brand new car that drives/rides like its 10 years old with 200,000 miles on it. This is the first car I have ever bought brand new. I am very disappointed! It only has 6300 miles on it. I brought it in for service on 12/30/12 and they had the service manager do a test drive with me. He said he did notice how "jerky" the transmission was and he said they have had more complaints about the Cruze than any other car but he basically told me that its normal without saying its "normal" if that makes sense. He told me to bring it back on 1/2/13 when the transmission guy would be there and they would do some things to it. So we will see....

AndrewTarpley,
I would like to apologize for the issues that you have experienced with your transmission. I do understand your concerns as well as frustrations with this. I would like to look into this for you. Can you please send me a PM with your name, address, phone number, VIN, current mileage and the name of your dealer? I look forward to your response.
Thank you,
Stacy Chevrolet Customer Service

[ErikBEggs]

I have a 2012 Chevy Cruze LS. The transmission is horrible. Its going in to service for the third time tomorrow! It is very jerky ESPECIALLY in the morning but even after it warms up its terrible. At times its so bad I don't want anyone to ride with me because its embarrassing to have a brand new car that drives/rides like its 10 years old with 200,000 miles on it. This is the first car I have ever bought brand new. I am very disappointed! It only has 6300 miles on it. I brought it in for service on 12/30/12 and they had the service manager do a test drive with me. He said he did notice how "jerky" the transmission was and he said they have had more complaints about the Cruze than any other car but he basically told me that its normal without saying its "normal" if that makes sense. He told me to bring it back on 1/2/13 when the transmission guy would be there and they would do some things to it. So we will see....

There is a fix out there... you shouldn't have to spend money but it works

[fastdriver]

There is a fix out there... you shouldn't have to spend money but it works

That may well be the solution, but I would think that since GM CAN'T solve the problem with the 2011 Cruzes, THEY should pay for this miracle Trifecta Tune! Here we are JANUARY 8th and ALL I have gotten from GM for the last 5 MONTHS, besides a TCM, is TALK, TALK, TALK from both the dealer, GM Business Resource Center, and someone in GM Corporate! I SHOULD have recorded the conversations like they do because it really is all BS! The business with the data recorder that they were going to install in my car back on November 7th is OUT THE WINDOW because GM Corporate knows that would do NOTHING to resolve my problem. The latest now is an "engineer" is coming to look at my car! LOL..LOL...LOL...

So, I sit and wait and wait and wait.......................

[Mattyf2]

My transmission was jumping and lunging when at traffic lights and when it took off when I bought my cruze it seemed like the transmission would go to neutral when I sat at lights and when I would try to pass someone on the hi way then it went to the jumping thing I'm not happy with this car and think Chevy should buy these cars back from us with all the interest paid back to

[fastdriver]

My transmission was jumping and lunging when at traffic lights and when it took off when I bought my cruze it seemed like the transmission would go to neutral when I sat at lights and when I would try to pass someone on the hi way then it went to the jumping thing I'm not happy with this car and think Chevy should buy these cars back from us with all the interest paid back to

The transmission DOES go into neutral when you are stopped- a "gas saver"?

[Jaycruze]

I'm going for a ridealong with the shop foreman tomorrow to see if i can get anything done about my 2011 a/t. If he comes up with nothing I'm just gonna go get trifecta, it's too depressing driving the car like this.

If i get trifecta im going to do a before and after video.


I would have got trifecta a long time ago but i have put it off because i think there is something actually wrong with my transmission, it really does slam hard into 1st in manual mode... i really should make a video to show you guys how bad it is.

my buddy at work just got a 2012 LT, when i showed him how hard it slams he almost crapped himself laughing.