What are the exact issues it's doing? I heard a lot of complaining about the issue in this thread, but never found out what the issue itself was. IF we knew what the issue itself was, maybe we could address the specific issue instead of complaining about the dealers. There are remedies available outside the dealer...If one is willing to pay their own money/time to fixing it.
OP, what exactly is the issue with the transmission?
Car jerks forward at a stop and lunging forward while driving, rpms bouncing up and down when stopped at a light, rpms going from 2000 to 3000 while I am not accelerating, giving car gas-car seems to be looking for a gear and then jumps forward. THe last time we had a problem, my 12 year old had the door open while we were stopped at his school and he was getting out of the car when it lunged forward. THis is a safety concern that is not being heard. We took it again to another dealer. Gms offer for a maintenance package was in lieue of actually getting the car fixed. That's crazy. So now we tried to use the maintenance package and they told us since we are getting the car repaired, it is null and void. Has anyone talked to an actual dealer rep as I heard one person who actually got some resolution through that route? Talking to GM is getting me nowhere but frustrated. We'll see about this new dealer and what they are willing to do to fix the problems.
I would like to apologize for the issues that you are experiencing with your Cruze. I understand your frustrations with this. Have you been in contact with GM Customer Service in regards to your concerns? I would like to look into this further for you. Can you please send me a PM with your name and VIN? I look forward to your response.
Stacy Chevrolet Customer Service
~Chevrolet Customer Care
I'm going to directly address one issue here. Whenever the doors are opened, the transmission must be shifted into Park. Not just put your foot on the brake, that transmission must be in Park! That is the safest way to go when getting in or out of he car. Your foot could slip off the brake.
Going out for a CRUZE
Accelerating to 6th gear!
Try to get your ATF change and see if it helps with the transmission.