Anybody actually get help from GM for their mechanical issues/transmission

[bryanakron40]

I've talked to about 3 different people at GM including the supervisor of my "district specialist". All they do is tell me to take the car to the dealer.

I have been to the dealer 3 times for the same issues. They just throw a band-aid on the problem or don't even address it at all.

It costs me time/money every time I have to go to the dealer. My local dealer, where I bought the car, will not provide a loaner. So, I have to drive 30 miles away to go to a dealer that will.....I've been there 3 different times to try to get things corrected.

At what point does GM go to plan B? I'm not going to run back and forth to the dealer every month. At this point its getting to be absurd.

This should not be happening with a brand new car.

IN your case, I agree. My comments are for the people who hear a noise once or twice, come on here and start whining about it and haven't been to the dealer or only been once. I don't understand some of the dealers I hear about on here. I have a great one and they try whatever they can to get it taken care of. Some of it is they get paid by Chevrolet each time it comes in for a condition. So they may be trying to make money and not worrying about whether or not it gets fixed right the first time. It isn't your money, so why would you care.....may be what they are thinking. I don't agree with that attitude. I hated having a car come back after I worked on it. Made me feel I didn't do all I could to find the issue or fix it.....even if I did what Techline said when calling them.

[sciphi]

What are the exact issues it's doing? I heard a lot of complaining about the issue in this thread, but never found out what the issue itself was. IF we knew what the issue itself was, maybe we could address the specific issue instead of complaining about the dealers. There are remedies available outside the dealer...If one is willing to pay their own money/time to fixing it.

OP, what exactly is the issue with the transmission?

[walnutgal]

Car jerks forward at a stop and lunging forward while driving, rpms bouncing up and down when stopped at a light, rpms going from 2000 to 3000 while I am not accelerating, giving car gas-car seems to be looking for a gear and then jumps forward. THe last time we had a problem, my 12 year old had the door open while we were stopped at his school and he was getting out of the car when it lunged forward. THis is a safety concern that is not being heard. We took it again to another dealer. Gms offer for a maintenance package was in lieue of actually getting the car fixed. That's crazy. So now we tried to use the maintenance package and they told us since we are getting the car repaired, it is null and void. Has anyone talked to an actual dealer rep as I heard one person who actually got some resolution through that route? Talking to GM is getting me nowhere but frustrated. We'll see about this new dealer and what they are willing to do to fix the problems.

[Chevy Customer Service]

I purchased a chevy cruze in 2011 november. In the beginning, it was a little quirky but months in we started noticing heavy issues with the transmission. I took it to the dealer, they actually saw the problem and tried to fix it, (disconnecting the battery and garage learn the tranxaxle??). they told us they reprogam the transmission. I have taken it 3 more times, and now they refuse to work on it stating that the transmission is normal and that they are unable to duplicate. I have bought about 5 GM cars and my husband actually was a mechanic for GM. For the mechanic to pull us into a room and state that the reason is because the motor hasnt learned our driving because 2 people drive the car doesn't seem right. Has anyone gotten any resolve from GM for this issue? GM offered us a year of service but we already have an extended warranty and a year of service is not worth the problems that we are having. It is actually getting worse where we would only notice it about once a month, now noticing it weekly. Car jerks forward at a stop and lunging forward while driving, rpms bouncing up and down when stopped at a light, rpms going from 2000 to 3000 while I am not accelerating, giving car gas-car seems to be looking for a gear and then jumps forward. Please give me some advice on how to get a remedy for this. I was a loyal GM owner since I was 16 and for the to suddenly not even work on our car or buy it back is ridiculous. Has anyone got any GM remedy or help for these problems.

walnutgal,
I would like to apologize for the issues that you are experiencing with your Cruze. I understand your frustrations with this. Have you been in contact with GM Customer Service in regards to your concerns? I would like to look into this further for you. Can you please send me a PM with your name and VIN? I look forward to your response.
Thank you,
Stacy Chevrolet Customer Service

[GoldenCruze]

I'm going to directly address one issue here. Whenever the doors are opened, the transmission must be shifted into Park. Not just put your foot on the brake, that transmission must be in Park! That is the safest way to go when getting in or out of he car. Your foot could slip off the brake.

[Tea]

Try to get your ATF change and see if it helps with the transmission.

Cheers