Steering wheel "notchy" at highway-speed driving?

[jblackburn]

Picked mine up from the dealer today.
They couldn't duplicate the problem.

I was advised to, and called GM customer service to document the issue. I did so, and was told that I would hear back in a couple of days while they document and investigate the issue.

I will post back with results.

Ask to take it for a drive with a tech and duplicate the issue while they observe you. Worked for me and helped them duplicate it on their own.


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[Bohdan]

I will leave mine alone for now as is. I do not want to spend wasted time having dealer install a new rack which will be a old new in stock rack and then return later on and have it done again with the new updated version.

[Aussie]

What happens to electric steering if there is a short or break in the wires? Or even corrosion with age? Kinda glad my Cruze diesel has regular power steering.

[spacedout]

What happens to electric steering if there is a short or break in the wires? Or even corrosion with age? Kinda glad my Cruze diesel has regular power steering.

Who knows what the US diesel will use, my guess the same electric steering as the gas model does.

[Aussie]

Who knows what the US diesel will use, my guess the same electric steering as the gas model does.

The Diesel is the only model with Hydraulic steering in Australia. the rest use electric.

[jblackburn]

I'm honestly not sure which I'd rather have. I like the feel of traditional hydraulic power steering. But I've had too many leaky racks on old cars (all 3 were over the 200K mark, though). I wonder what the average lifespan of electric PS is?

[Chevy Customer Service]

I have the same issue it starts at around the 60 mph that joint lock feel needed to make that slight adjustment. Another interesting problem with the Cruze.

Hello Bohdan,

If you decide to get this looked into, please be sure to keep us updated on your progress with the dealership. We're available to work with you through that process if you like (send us a direct message with more information including your name, the last 8 digits of your VIN, and the name of your dealership).

Sarah (Assisting Stacy), Chevrolet Customer Service

[jblackburn]

Got my car back yesterday. It drives quite well now, no sticking issues at all. I think the re-alignment actually helped it track better on the highway as well.

The Silverado was the coolest rental car I've had - a lot of fun to drive, great to throw a Christmas tree in the back of, but definitely glad to have my Cruze back. It's a lot more spunky and I can actually afford to put gas in it.

Looks like my steering rack was replaced with part number 13372109 and reprogrammed with new software - do any of the GM service techs here know if that is indeed a new part number? Looking at GM parts online, it says to use on vehicles built "after B7214620".

pohanka.jpg

The service department at this dealership is GREAT - best experience I've had with a Chevy dealer since owning my car.

[obermd]

I wonder why the software update? If the rack was the same no software update should have been required.

[Chevy Customer Service]

My 2011 had the same symptoms. Dealer found a bulletin directing them to replace the steering gear. They did and it fixed it....... for 8 months. The exact same symptoms are back. Called dealer last week and he called GM Engineering. They want the stamping numbers off the new rack gear. I guess I will find out if they have a new and improved gear.

upstater,
I would like to apologize for the issues you have experienced with your Cruze. I would like you to keep me posted on the progress with your dealer. If you have any questions please feel free to contact me.
Thank you,
Stacy Chevrolet Customer Service