View Profile: Chevy Customer Care - Chevy Cruze Forum : Chevrolet Cruze Forums

62 Visitor Messages

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    Hello. I reached out here a few days ago about an issue I had with my dealership hoping I would be contacted. So far no response. I now wonder if my problem is the dealer or GM as a whole? It would have been good customer service to at least respond.
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    In January of 2013 I bought a Cruze Eco and followed the maintenance schedule in the owner's manual. Recently, at about 105,000 miles, the 6-speed began to whine softly in 5th and 6th gears, and it's getting louder. I replaced the fluid, but when the whine starts, I'm pretty sure the damage is done. I'm going to have to buy a transmission for this car, which has been religiously maintained, and replace it myself. I don't mind the cost, but this job promises to be a real bear, and I'm not too happy about it. Been a great, fun, economical car, and GM had become one of my favorite people, but now I feel somewhat let down. BTW, when I changed the fluid, there was 52 Fl.oz. in the transmission, which I understand is not enough to keep 5th & 6th lubricated. I put in 74 fl.oz.
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    I have a Chevy Cruze 2013. It is the 3rd time it wont start up. My concern is that battery shows 14.8 volt, light and radio work. Somebody knows what's going on please. I brought to chevy dealer, they checked and said every thing is ok.
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    บาคาร่าขึ้นชื่อว่าเป็นเกมพนันที่มีโอกาสชนะมากที่สุด
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    Love my cruze!
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    hello! i have a 2012 cruze ls. the transmission is jerking all the time, is hesitant when shifting, doesn't hold the gear. i like the car, but i dont like how it drives. it's somewhat better in manual, but still... question: i know this has been a long standing issue with these cars. has gm done anything about it? how are the 2015 cruze ls from this point of view?
    this being a long standing complaint and gm stating they own the software, how about releasing updates? like microsoft. i would very much like to keep my car, provided the software is updated and the drive improves, but i'm not willing to pay for both software and flashing. so, let me know what is gm doing about it.
    by the way, here's my vin: 1G1PC5SH2C7285424.
    thanks!
    sorin
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    The coolant return hose on top of the engine, going into the coolant reservoir tank leaked. I had it replaced to the tune of $171.00. Is it covered or not? Too many contradicting comments on this forum.
  8. View Conversation
    contacted the Lunghamer GMC dealership this morning and they stated that the thermostat and or water outlet is not covered but they couldn't explain why. I told them that I had received a message from you that it was covered and I was going to bring in the document to them. They told me there was a special reason it wasn't covered. I need to pick up the car but I don't want to pay for something that is covered by warranty. Can you send them something or me something to verify it should be covered. I'm kind of stuck at this point. Waiting to hear what to do before I pickup car.
  9. View Conversation
    It seems like I've read a lot of reviews and posts about people having clutch issues in the ecos. More recently, my clutch pedal seems to be biting higher up than normal, making me worried that the clutch is going to go out soon. The car only has 43k miles on it. The clutch shouldn't be going out so soon. Is this something that GM has recognized as an issue and put out a fix for that would be covered under warranty? Ever since I got the car a year ago, sometimes it's hard to shift into gear (usually 2nd when the engine is cold and I'm slowing down to go over a bump). Also, most of the time when I shift, I hear the gears shifting. I know that loud shifts is usually a sign of a bad clutch. Any assistance is appreciated. Thanks
    Joe
  10. View Conversation
    May need help with My 2012 Cruze 1.4. Had a noise issue in the front end since purchased in 10/2012. Every time I brought it in the dealer said it was a normal sound. About 3 months ago at 96000 miles it became louder. Took it in again and dealer said the cover over the plugs had become loose and thats what the noise was. Now I have 105000 miles and the whole front left is making terrible noise especially when idling and clutch is out. I cant say I have much confidence in the dealers service center. I guess my real question is since I have had the vehicle in several times for this issue, and now it is over 100000 miles is this no longer a covered issue? Please advise.
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About Chevy Customer Care

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About Chevy Customer Care
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You can reach us here: http://www.cruzetalk.com/forum/105-ask-general-motors/

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