2016 Cruze LT - Appt - vent a little bit

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Thread: 2016 Cruze LT - Appt - vent a little bit

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    neile300c is offline [OP]
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    2016 Cruze LT - Appt - vent a little bit

    So, I scheduled an appointment on Dec 27th, for today. I wanted to get my first oil change, filter, and tires rotated. I also asked to get the recall fixed on the 3rd brake light.
    Get there this morning, they say they need to order the part. I told him, "why did I schedule it to get done, today, and y'all didn't order the part". His response was "we need to order the part, they are scarce".
    Really, not a good first experience with the dealer on the first service, and on top of it, I live 18 miles from the dealer.

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    This seems to be the standard. Dealerships can't order parts for a recall until they can tell GM that the recall applies to the car. Definitely a customer service fail.

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    neile300c is offline [OP]
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    Quote Originally Posted by obermd View Post
    This seems to be the standard. Dealerships can't order parts for a recall until they can tell GM that the recall applies to the car. Definitely a customer service fail.
    I got the notification thru OnStar / mychevrolet app, and they had my VIN, so they knew it applied to it. Also, to top it off, the writer shows a scratch on my car, after the service was done, and he said that he noticed it when he wrote the car in. (yeah, right, why didn't you tell me before then).

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    All recalls don't require parts. So they need to make sure it really needs it. Dealerships or any place that holds inventory does not want to spend money to have parts laying around that never get used. Business have to pay taxes on inventory which is just stupid. So no need to have parts you may not need in stock or only used once in a while.

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    neile300c is offline [OP]
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    Quote Originally Posted by pontiacgt View Post
    All recalls don't require parts. So they need to make sure it really needs it. Dealerships or any place that holds inventory does not want to spend money to have parts laying around that never get used. Business have to pay taxes on inventory which is just stupid. So no need to have parts you may not need in stock or only used once in a while.
    The service writer told me they had to order the part before they even wrote my car in, so how did he know when I pulled up that he needed to order the part, but not when the service was scheduled

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    Well I work in purchasing/service for IT and I would not typically order something unless I know for sure its needed. However if he stated that then he should have it ordered for you and not scheduled the appointment. Its also possible he may have not have known about it until they had to fix another car before yours. Its hard to tell. It could be GM also saying don't order until you see the car and verify it. I'm just guessing but I don't think service department wants to see you all the time. Maybe they get to charge GM every time you come in but I kind of doubt that.

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    I'm going to call ahead of time and make sure they can order the part for mine when I take it in. I don't have time to go back and forth. But I'll probably wait til the 7500 mi service to have it done, so that could be 4 months from now - I currently don't see a single drop in the trunk/battery area, and we've had a good amount of rain/snow.
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    neile300c is offline [OP]
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    Quote Originally Posted by jblackburn View Post
    I'm going to call ahead of time and make sure they can order the part for mine when I take it in. I don't have time to go back and forth. But I'll probably wait til the 7500 mi service to have it done, so that could be 4 months from now - I currently don't see a single drop in the trunk/battery area, and we've had a good amount of rain/snow.
    I would make sure they have the part before you get there, that was my plan, obviously. Though I did my service at 6000 miles

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    Quote Originally Posted by pontiacgt View Post
    It could be GM also saying don't order until you see the car and verify it.
    It wouldn't surprise me but what GM says not to order the part until the car is in hand. After call, the customer could cancel the appointment at any time. It's not a sure thing until the car is checked in.
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    neile300c is offline [OP]
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    Quote Originally Posted by ChevyGuy View Post
    It wouldn't surprise me but what GM says not to order the part until the car is in hand. After call, the customer could cancel the appointment at any time. It's not a sure thing until the car is checked in.
    But, again, call me back and tell me that, don't make me waste an extra trip. I work in Automotive service, and if a customer wants service, we make sure the tire(s) and / or parts are in stock before telling the customer to come in. I don't make an appt with that customer unless I know I have it.

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