Question/Concerns from a disappointed 2013 Cruze LTZ owner.

[agreendc]

i just got a 2013 cruze eco. the only way i got pandora to work from the car is to have my iPhone hook to the USB port and be wired. Not thru the bluetooth. Maybe you can try that to get the pandora button to work in the radio.

Like Giant said, the USB didn't change anything. Based on all my research the past week, it seems like the iPhone's interface differently with the car than Android phones do. If you weren't able to get Pandora working, if you never tried it you need to launch Pandora and have it up and running, then you should be able to hit the Pandora button in the car. Obviously when you are connected to bluetooth.

Thanks for the input though.

[agreendc]

Not really sure what changed in the last few days but the Pandora button has been working as designed with my phone. Nothing was changed by the dealer or myself...but it works so I guess that is all that matters.

The dealership did actually address the rattling by adding felt or foam to couple of places around the speaker. Also good, so they are back in my good graces if that mattered to them.

Thanks for all the input, I think at least for the time being this issue is resolved.

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[giantsnation]

The Chevy gods heard you and OnStar fixed the problem!

[fastdriver]

The fact that the Pandora button worked and now doesn't is odd. Did something maybe change on your phone? Maybe an update to the Pandora app, or some setting. It seems unlikely that something in the radio changed, but the apps on my phone are constantly being updated.

I don't use Pandora, but I have a '13 Eco with Mylink and a Samsung Galaxy S2. I'll install the Pandora app and give it a try.

It sounds like your dealer's service department is pretty useless - the On Star explanation is no explanation and turning the bass down to cure a rattle is complete BS.

I'm beginning to think that some dealers should have the motto- "The less we can do for you, the better"! All of my life buying cars, I have been pretty lucky, as far as car problems, mainly because I only keep them about 3 years and then move on, but it does amaze me reading the way some service departments treat customers. If I OWNED a dealership, I would make SURE that every customer, with a LEGITIMATE complaint, was satisfied when they left my dealership. I would think that word of mouth advertising is worth WAY MORE than ANY print ad/billboard/radio/TV spot etc. In this day and age with FaceBook, a customer with a complaint can put it out there INSTANTLY to a VERY wide audience like I have done, but more so against GM than my dealer because there was NOTHING my dealer could have done to fix my 2011 Cruze transmission! That car went bye-bye after 2 years with 13,400 miles.

WHY is it so hard to please a customer? I am NOT talking about the PIA customer that complains about every little thing. I just have NEVER understood it. I guess after 50 years of buying new cars, I never will understand it!

[agreendc]

I'm beginning to think that some dealers should have the motto- "The less we can do for you, the better"! All of my life buying cars, I have been pretty lucky, as far as car problems, mainly because I only keep them about 3 years and then move on, but it does amaze me reading the way some service departments treat customers. If I OWNED a dealership, I would make SURE that every customer, with a LEGITIMATE complaint, was satisfied when they left my dealership. I would think that word of mouth advertising is worth WAY MORE than ANY print ad/billboard/radio/TV spot etc. In this day and age with FaceBook, a customer with a complaint can put it out there INSTANTLY to a VERY wide audience like I have done, but more so against GM than my dealer because there was NOTHING my dealer could have done to fix my 2011 Cruze transmission! That car went bye-bye after 2 years with 13,400 miles.

WHY is it so hard to please a customer? I am NOT talking about the PIA customer that complains about every little thing. I just have NEVER understood it. I guess after 50 years of buying new cars, I never will understand it!

I wasn't at some little dealership either... Supposedly it's one of the largest volume Chevy dealers in the country.

I won't be out bashing them to everyone I meet, but I won't be out singing their praise either. Eventually it got fixed but it took 4 or 5 more calls and one day longer at the dealership than necessary.

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[fastdriver]

I wasn't at some little dealership either... Supposedly it's one of the largest volume Chevy dealers in the country.

I won't be out bashing them to everyone I meet, but I won't be out singing their praise either. Eventually it got fixed but it took 4 or 5 more calls and one day longer at the dealership than necessary.

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Many dealers don't seem to take their customers' schedules into account for some reason. I guess they feel that a "courtesy ride" to work or home is good enough. It would be nice if dealers had more flexible hours and stayed open later than 5 PM during the week and longer than 12 PM on Saturday.

[jblackburn]

There's a dealer here that is open from 7 AM-11 PM and weekends. Hands down the BEST Chevrolet dealer I have ever been to.

Took me 3 tries to find them, but hey, 3rd times the charm. Just wish it was closer to me.


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[20131pz69]

glad to know the dealer addressed your problem & one disappeared. Maybe it was a Pandora/ android update. I was told by a chevy rep mylink updates are done at the dealer only

[Starks8]

There's a dealer here that is open from 7 AM-11 PM and weekends. Hands down the BEST Chevrolet dealer I have ever been to.

Took me 3 tries to find them, but hey, 3rd times the charm. Just wish it was closer to me.


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Hey man, what dealership is that? Its not Pohanka in Chantilly is it?

[jblackburn]

Yep


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