Like the title states one of the reasons that I purchased my Cruze over some of the competitors was that I could use OnStar to start my car and keep track of maintenance. Well I am able to keep up with fuel and oil life but the most important part of starting my car on these cold Ohio winter days has severely let me down. It seems on days that I REALLY REALLY REALLY want to work it doesn't. I have called them and they just say yeah, OK, we are working on it, Its a known problem, blah blah blah..I have talked to them 3 times with the same response. Why would I pay $200 a year for a service that works 50% of the time?
I purchased the car 3 months ago and I must say that it only works seriously half of the time I try and use it... It really seems like it doesn't work on days like today when we have 6 to 8 inches of snow or when its 2°F outside.
Usually I get a can not authenticate, or do not recognize the vehicle..
Today I got this message...
Am I the only one that has had this issue with remote start...
The other problem I have had is I had a trip coming up the next morning and I called late one night to get directions sent to my car because of course I couldn't do it myself with my phone. The person that answered was so rude and unfriendly I was actually offended. He gave me a quick OK, found the location, I'll send it , Click.... (Wow, how nice of you thanks)
I am less then impressed with one of the top selling factors of my vehicle not working!