Good changes. Logging all your hours and preventing overlap - the software update was a perfect example of overlapping a tech's time - are useful for short periods of time but counterproductive for long term productivity.
What really bothers me is the amount the Shop makes off of Warranty claims and the mechanic too. This is 100% wrong. Many years ago the Industry came up with a standard amount of the hours required to complete a repair. To learn that G.M. then turns around and stiffs the Dealer on 66% of the payment makes me sick. We always heard shops don't like doing warranty repairs as they make their money with cash pay customers yet there is no wonder why so many people get blown off with the "Operating as Designed" BS
We always heard shops don't like doing warranty repairs as they make their money with cash pay customers yet there is no wonder why so many people get blown off with the "Operating as Designed" BS
+1 I think a lot of "could not duplicate" and "operates as designed" responses from dealership service departments are caused by GM stiffing the dealerships on warranty work. Maybe if GM didn't stiff service departments on warranty work techs would actually look into and diagnose more customer's problems.
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