Special Coverage #14311: Negative Battery Cable
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Thread: Special Coverage #14311: Negative Battery Cable

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    obermd is offline [OP]
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    Special Coverage #14311: Negative Battery Cable

    Just got notified of another special coverage. I don't have the details yet but it's to resolve the loose Negative Battery Cable some people are experiencing. We have had many members report problems with this cable and its connections. I'll post more information when I receive it.

    Quote Originally Posted by ChevyMgr View Post
    #14311: Special Coverage Adjustment - Negative Battery Cable Loose - (Dec 3, 2014)
    Subject: 14311 — Special Coverage Adjustment – Negative Battery Cable Loose
    Models: 2011-2015 Chevrolet Cruze

    ConditionOn certain 2011–2015 model year Chevrolet Cruze vehicles, the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power.
    With this condition, the following effects are possible: the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active” and “Service Steering” may display in the Driver Information Center (DIC); and the interior and exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped.
    Special Coverage AdjustmentThis special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
    Dealers will replace the battery negative cable, which will now require a bolt to fasten the small regulated voltage cable. The repairs will be made at no charge to the customer.
    For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 4, 2014 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 4, 2014 must be submitted to the Service Contract provider.
    Vehicles InvolvedAll involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
    @gyrfalcon found the link at NHTSA for this coverage adjustment. It's a PDF with more detail. Thank you.
    Last edited by obermd; 04-27-2016 at 12:25 PM. Reason: Added actual info posted by ChevyMgr (post 12 of this thread)page 2
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    Is "loose" another term for "defective"?
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    obermd is offline [OP]
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    Jim, I don't have all the details yet.
    2018 Honda Clarity Touring PHEV - Forest Green w/Tan interior (wife's car)
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    Are you getting these notifications from safercar.gov or from GM? Still wondering if I'm going to be getting the power steering one. Haven't seen that yet.
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    **** at this point GM might as well extend the coverage of these cars for 150k/15y at this point everything is going to have an extended service period
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    The new special coverage is already displaying in my Warranty Center at my.chevrolet.com. Looks like 10 years/120,000 miles.

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    Quote Originally Posted by revjpeterson View Post
    The new special coverage is already displaying in my Warranty Center at my.chevrolet.com. Looks like 10 years/120,000 miles.
    Same here but I have yet to receive notification on this or the steering one.

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    Quote Originally Posted by Slammed2014Eco View Post
    **** at this point GM might as well extend the coverage of these cars for 150k/15y at this point everything is going to have an extended service period
    I agree. I'm waiting to see when they come out with one for the in-cabin coolant smell.
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    Quote Originally Posted by Justinus View Post
    I agree. I'm waiting to see when they come out with one for the in-cabin coolant smell.
    PI-0935 if it's in the cabin only and not under the hood.
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    2002 Pont Montana AWD (traded for 2012 LS MT @182K miles - title transferred to son on college graduation)
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    Learning about my Cruze Justinus's Avatar
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    Quote Originally Posted by obermd View Post
    PI-0935 if it's in the cabin only and not under the hood.
    Yes, but the service bulletin doesn't get covered outside warranty. I think the cabin coolant smell has been a big enough issue to warrant one of these special coverage cases.

    (I've been working with the service manager to get mine fixed despite being out of warranty since I have 2 documented complaints and multiple undocumented complaints about it before my warranty expired. It's been slow, to say the least.)

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