My 5 year old Chevy Cruse w/ 65k highway miles and routine maintenance has a failing transmission, brake system and cooling system.
Chevy essentially says to go fly a kite, you are on your on your own.
After trying all the Chevrolet channels, I have decided to air my grievances.
We have a blue 2013 Chevy Cruze Eco w/ just over 65k miles on it.
All standard maintenance has been followed up to now.
In mid September, we got turn AC off, turn engine off, overheating messages from the car on the way to work.
Fill it with coolant at lunch (completely empty reservior).
Within a day or 2, same problem pops up.
No Chevy dealership in Boulder (Boulder Valley Automotive Repair) so we took it to a mechanic that we could actually get the car to without overheating it.
BVAR says that the thermostat and radiator hose are leaking. $500 repair.
Within a couple more days it becomes obvious that the car is still losing coolant.
Take it back, more pressure tests and they conclude that the car isn't having any issues and drive it around for a day to watch the coolant level. No problems still.
When they are driving it around they notice some problems that we had seen w/ the brakes just after the car starts up (tried to have diagnosed 1 year ago, dealer mechanics couldn't replicate the issue).
Additionally he said that he felt the transmission had some slip and that we should check with the dealer for warranty related to both of these issues.
We get the car back, drive it for a week and watch the coolant drop below any visible level in the reservoir and have decided that the mechanic clearly was not capable of actually diagnosing the issue.
So we brought it out to Century Chevrolet with the list that the other mechanic gave us as well as a description our recent experiences.
Of course they charge us $200 to diagnose the vehicle and take 4 days to do it.
Century Chevrolet is nice enough to cover the warranty on the water pump (although they charge for the diagnosis and note no issues with the replacement "aftermarket" parts).
Additionally, they claim that we should replace the transmission (a hair under $4k) and that the brakes don't work because a vacuum pump and switch are failed (note the previous inability to diagnose this exact thing, also $500).
We obviously don't have 4 grand today to put into a pretty new car, so we take the water pump repair and take it home to figure out whats next.
Within less than a week, the car is again out of coolant so we prepare for our 4th trip to the shop for that issue.
After fixing the water pump, they do an overnight pressure test to see whats what.
They claim that there was a little wiggle issue with the hose and believe that the car is good to go.
Wiggling the hose was pro-bono (such a generous place).
Driving the 12 miles home, car makes it all the way.
Pop the hood on return and there is an empty reservoir, coolant spraying out of some place near the reservoir/thermostat, as well as coolant all over the undercarriage of the vehicle.
Had to have the vehicle towed back to Century Chevrolet in Broomfield, now at the shop for the 5th time for coolant related issues.
Century mechanics claim that the aftermarket parts used by the mechanics over at Boulder Valley Automotive Repair are to blame.
I gave the Chevy customer service channel a chance to right some wrongs, and the "Senior Advisor", Arneatha, took a week to call up on the case.
At the end of the day, she says that there is no assistance due to the fact that we took it to a 3rd party mechanic using aftermarket (NAPA) parts.
They might consider assistance on the transmission but that we would have to pay for the teardown and diagnosis (again?) of the transmission.
Still a good chance that after we teardown and diagnose the transmission, which will take forever and cost a lot, they still wouldn't help, so thanks Arneatha.
And finally the brakes (which is a scary problem where the brake pedal can randomly go rock-hard and require a lot of force to press down and get and response), wouldn't be covered under power-train to begin with.
Let me repeat that, Chevrolet does not cover the cars ability to stop under the vehicles warranty. Seems wrong to me, but w/e.
Also, we tried to have that issue diagnosed under the powertrain 1 year previous and supposing they had found it then, they obviously still wouldn't have covered it.
At the end of the day, we have a car w/ 65k miles on in which needs about $4,700 worth of work done so that it stops normally, cools itself, and shifts correctly.
To anyone considering buying a Chevy, please reconsider.
This is easily the worst vehicle experience I have ever dealt with.
Dealership, car, mechanics, customer assistance. All absolutely failed here.
I will never purchase another vehicle from GM.
Thank you to all the people who made this possible:
Boulder Valley Automotive Repair
Arneatha, somewhere in Michigan with Chevy customer service.
You will all be getting my reviews on every medium I can find.