2014 water pump - Powertrain Warranty !!!!
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Thread: 2014 water pump - Powertrain Warranty !!!!

  1. #1
    dieseldr is offline [OP]
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    2014 water pump - Powertrain Warranty !!!!

    Water pump started big leak on daughters 2014 Cruze (67000 miles).


    Her initial complaint was the radiator fan noise.
    I told her it was probably just doing a regen.
    But when she said the heater was taking an unusually long time to work, I realized it was probably low on coolant.
    She texted me a photo of the tank, showing about 1/2” of coolant remaining!
    When I had a chance to examine her car, it was clear the water pump seal had failed.


    I thought the 5 year powertrain warranty had expired, so bought a new water pump.
    Also bought the new timing belt/idler/tensioner, thinking while I had it apart, do all the work at one time.
    Turns out the Cruze was bought in November of 2014, and the water pump is still covered under Powertrain warranty!
    Dealer declined to install my pump, citing warranty repairs must be done w/ factory parts.
    OK, makes sense.
    Dealer agreed to install new timing belt/idler/tensioner I provided as part of the job for $270, great!
    Now I have a new spare water pump and the IDParts 11247810426 “Cruze Diesel Timing belt tool kit”…..still in the box.
    Hope more Powertrain warranty things break soon!
    Really not wanting to work on this now, it is almost 90 degrees here today!
    Frank
    Rivergoer likes this.
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  3. #2
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    My Gen 1 diesel water pump failed at almost exactly the same mileage. That 100K PT warranty is awesome for stuff like this, glad you still had coverage remaining!

    Originally in my case, the dealership did not want to cover the timing belt/tensioner/idler. However, I was fortunate enough to have a mechanic that refused to do the water pump without also doing the timing belt.

    He pointed to the GM service manual which specifies TB replacement if coolant contamination is observed (in my case the pump failed dramatically, spilling a couple quarts of coolant all over the timing belt and onto the ground).

    So, after the mechanic stated his case I was provided everything including the TB, Idler and Tensioner covered under PT warranty.

    His argument was if he did the job without the TB and it later prematurely failed they’d be looking at a much more expensive engine replacement on their dime.

    It worked.

    There are indeed some good GM mechanics out there...sometimes the challenge is finding service managers that will follow the mechanic’s advice.

    Glad your daughter’s diesel’s back on the road and bonus you don’t have to do the TB again for another 100K.
    Blasirl likes this.
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    Quote Originally Posted by dieseldr View Post
    Water pump started big leak on daughters 2014 Cruze (67000 miles).


    Her initial complaint was the radiator fan noise.
    I told her it was probably just doing a regen.
    But when she said the heater was taking an unusually long time to work, I realized it was probably low on coolant.
    She texted me a photo of the tank, showing about 1/2” of coolant remaining!
    When I had a chance to examine her car, it was clear the water pump seal had failed.


    I thought the 5 year powertrain warranty had expired, so bought a new water pump.
    Also bought the new timing belt/idler/tensioner, thinking while I had it apart, do all the work at one time.
    Turns out the Cruze was bought in November of 2014, and the water pump is still covered under Powertrain warranty!
    Dealer declined to install my pump, citing warranty repairs must be done w/ factory parts.
    OK, makes sense.
    Dealer agreed to install new timing belt/idler/tensioner I provided as part of the job for $270, great!
    Now I have a new spare water pump and the IDParts 11247810426 “Cruze Diesel Timing belt tool kit”…..still in the box.
    Hope more Powertrain warranty things break soon!
    Really not wanting to work on this now, it is almost 90 degrees here today!
    Frank

    I'd be happy to come down there and work on yours if you come up here and work on mine - earlier it was about 15 degrees F.
    dieseldr likes this.
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  6. #4
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    Mine just turned over the exact same Mileage 67,000 miles and right on queue spotted coolant leaking. Mostly only notice puddles when its cooler outside, probably due to seal shrinkage with the temp. Unfortunately I will have to repair it myself because I'm just over the 5 year mark from the time of purchase. I would rather do the work myself anyways.
    2014 Chevy Cruze Diesel.

  7. #5
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    I know the gassers have special coverage on the water pump, doesn't the diesels?

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  8. #6
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    They do not.

    We only have about a month and a half before our PT warranty is up - so I don't imagine our transmission issue will be solved (it hasn't been present, though I'm sure it'll come back when it warms up - just after the warranty has gone away), nor will the water pump let go before its time for the timing belt replacement.
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  9. #7
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    Except for mine. Did the water pump, I fought them to a standstill on the timing belt and they relented after I told them to reassemble it with the old belt but that would be on them if anything went wrong... and then the mechanic left the cam bolts loose. So now I have a new cam, belt, tensioner, and so on.

    Quote Originally Posted by Rivergoer View Post
    My Gen 1 diesel water pump failed at almost exactly the same mileage. That 100K PT warranty is awesome for stuff like this, glad you still had coverage remaining!

    Originally in my case, the dealership did not want to cover the timing belt/tensioner/idler. However, I was fortunate enough to have a mechanic that refused to do the water pump without also doing the timing belt.

    He pointed to the GM service manual which specifies TB replacement if coolant contamination is observed (in my case the pump failed dramatically, spilling a couple quarts of coolant all over the timing belt and onto the ground).

    So, after the mechanic stated his case I was provided everything including the TB, Idler and Tensioner covered under PT warranty.

    His argument was if he did the job without the TB and it later prematurely failed they’d be looking at a much more expensive engine replacement on their dime.

    It worked.

    There are indeed some good GM mechanics out there...sometimes the challenge is finding service managers that will follow the mechanic’s advice.

    Glad your daughter’s diesel’s back on the road and bonus you don’t have to do the TB again for another 100K.

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