Hey guys. I'd like to start with that I'm in Canada and we arnt protected by lemon laws like you have in the states. I wish we did because I'm at the point now where I'd get a full refund for my car lol.
Anyways about 4 weeks ago I brought my fully loaded 2017 Cruze Diesel to the dealer because of a dead clutch pedal. The dealer warned me if the issue was the clutch id be on the hook for repaires. Knowing it was a hydraulic pressure issue I agreed. After having the car for a day I had to call them to get an update on what was wrong with it. They explained they would have to order parts and I should have my car back within 7-10 days and they would give me a rental car at 12:30pm the next day. Next day comes along I get a ride to the rental car place and they don't have any cars so I leave and then before they close call again and they've finally found me a car at 6pm. I head back in to receive a base model sonic. The car sucked, it was gutless, loud and extremely uncomfortable on my back the 2+ hours a day I have to sit in traffic. I called the next day and asked if I could be upgraded and they said they would call me when they got a Malibu in stock.
Fast forward 3 weeks and after calling in twice a week for updates I keep getting the "parts aren't in yet we will let you know when it's ready". I finally started to loose my temper and explained to the manager that I shouldn't be having to chase them for updates and that I wanted to know when my car would be ready. He explained the parts (slave cylinder) are on backorder and they should arrive next week (this week). I explained I wasn't happy about the car I was given and he called the rental place and "upgraded" me to a base model Cruze. Not really the equivalent or better then the car I bought I was expecting bit whatever it's better then the sonic.
It's now been 4 weeks and I call in for updates again and I'm told they are still waiting on parts and it probably won't be ready this week. If that's not bad enough he explianed they wanted to get a head start on the job and pulled the tranny yesterday and due to dried on mud under the carcar mak the job harder they want to bill me for 1.5 hours of shop labour ($225). After all this headache I'm shocked they would have the nerve to even try something like that. I examined if he wants to start billing each other for inconvenience then I want 2 days of missed wages because of not having a car, the difference in loan payments between a fully loaded Cruze Diesel and a base model sonic, and the increased running costs attributed to using a vehicle that consumes 50% more of a fuel that is 25% more expenwive. We can round down to $1000 and you can cut me a check for $750 when you are ready. No reply to that ��
Today I called Chevy Canada and filed a complaint against the dealer which is going to be investigated . Km skeptical my car will even be fixed next week making this a 5+ week repair for a $40 slave cylinder. My question is should I be entitled to any kind of compensation for the hassle this has caused me? I'm pissed off with how the dealer has handled my case, I don't even care to get the car back knowing this is the kind of customer service I'm going to have to deal with for the next 5.5 years of warranty. At the very least im planning to cancel my extended warranty. I read a news article about a man who was trying to get a new ecu for his Chrysler truck in Toronto for 8 weeks and he was given a full refund for the vehicle. Is there any chance of getting something like that if I push hard enough? Am I overreacting or is this something that would warrant me loosing my ****?