!!!Beware of GM Parts Online.net!!!
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Thread: !!!Beware of GM Parts Online.net!!!

  1. #1
    mjb
    mjb is offline [OP]
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    !!!Beware of GM Parts Online.net!!!

    I just want to let you fellow chevy owners know to think twice before ordering parts through GM Parts Online. I never refused at delivery. Parts were returned in original packaging. VIN # was provided at time of order. Parts were not electrical nor were they used. They were returned within 15 days of delivery. I followed all return instructions. I have e-mailed numerous times for any response as to when the return credit will be issued. NOTHING. Not even a response to where I may have failed in my attempt to return items according to the GM Parts Online bible of return instructions. I filled out the contact us form with the same question. NOTHING. Customer service is non-existent. Maybe this business is on its way out. I will never order from GM Parts Online again. I would thing a response is not that hard to do.

    Has anyone had this issue with GM Parts Online before?

    Just a warning to fellow chevy owners before you purchase, if you ever need to return something to GM Parts Online.

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  3. #2
    World Rally Champion Eddy Cruze's Avatar
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    Contact your payment provider and have any charges reversed?
    Ravenkeeper likes this.

  4. #3
    2nd Gear sailurman's Avatar
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    You talking this place? I just called and Parts Department picked right up?
    https://www.gmcarpartsonline.com/

    GM Car Parts Online
    33 W Kemper Rd, Cincinnati, OH 45246
    (513) 782-2830
    [email protected]


    2015 Chevy Cruze CTD 120K (DEF Tank Replaced)
    2013 Chevy Sonic 1.4T Hatch
    2005 GMC Yukon XL SLT 2500 8.1L(496 Big Block)

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  6. #4
    World Rally Champion Eddy Cruze's Avatar
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    Quote Originally Posted by sailurman View Post
    You talking this place? I just called and Parts Department picked right up?
    https://www.gmcarpartsonline.com/

    GM Car Parts Online
    33 W Kemper Rd, Cincinnati, OH 45246
    (513) 782-2830
    [email protected]


    I think GM Parts Online (.net) is a different company?

  7. #5
    2nd Gear sailurman's Avatar
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    Oh, right. I just looked at the return policy on the .net site and it matches up. I never order from any company that doesn't have a phone number on the contact page.
    Eddy Cruze and jt_trouble like this.
    2015 Chevy Cruze CTD 120K (DEF Tank Replaced)
    2013 Chevy Sonic 1.4T Hatch
    2005 GMC Yukon XL SLT 2500 8.1L(496 Big Block)

  8. #6
    mjb
    mjb is offline [OP]
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    Quote Originally Posted by sailurman View Post
    You talking this place? I just called and Parts Department picked right up?
    https://www.gmcarpartsonline.com/

    GM Car Parts Online
    33 W Kemper Rd, Cincinnati, OH 45246
    (513) 782-2830
    [email protected]


    That's gmcarpartsonline.com not the one I am having an issue with. BTW, do you use them alot? I like a company that has a valid phone number and will answer.

  9. #7
    mjb
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    Quote Originally Posted by Eddy Cruze View Post
    Contact your payment provider and have any charges reversed?
    Can I do that for just part of the order that I returned? I do have a tracking number that shows parts were delivered.

  10. #8
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    Quote Originally Posted by mjb View Post
    Can I do that for just part of the order that I returned? I do have a tracking number that shows parts were delivered.
    Definitely.

    Call the number on the back of your card, open a dispute. They’ll ask a few questions regarding steps you’ve taken to this point (which you’ve already well-documented above).
    2014 White Cruze Diesel, 3rd Owner, Bought 3/17 With ‘09 TDI Buyback $$$
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    Thank you Veterans!

  11. #9
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    Quote Originally Posted by mjb View Post
    That's gmcarpartsonline.com not the one I am having an issue with.
    Moderators, any chance to clarifying the title? Perhaps adding ".NET"?
    '13 LTZ

    Prior rides:
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  12. #10
    World Rally Champion Eddy Cruze's Avatar
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    Quote Originally Posted by ChevyGuy View Post
    Moderators, any chance to clarifying the title? Perhaps adding ".NET"?
    I'm Confused?

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