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'13 Cruze Recall Reprogram SDM 12187

5161 Views 10 Replies 7 Participants Last post by  Chevy Customer Care
I took my '13 Eco to the dealer for the first service at about 5K miles today. They told me there was a recall to reprogram the air bag module.

The RO says:
Perform 12187 Recalls- Automatic crash resp
ONSE System - Reprogram SDM
Open Campaign
Reflashed SDM as per recall

Here's what it said when I Googled 12187:
[h=1]2013 Chevrolet Cruze Electrical System Service Bulletin 342565[/h]NHTSA: Action Number: 10047279 Service Bulletin Number: 342565
  • Report Date:
    Sep 01, 2012
  • Component:
    Electrical System
Summary: Buick/cadillac/chevrolet/gmc: see document search button for owner letter. Software problem fails to work, as intended, in automatic crash response system and may not meet severity parameters for crash notification in certain rear end cr

FYI for 2013 owners.
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My 2013 CRUZE was manufactured sometime during Dec 2012 - Jan 2013 timeframe. Since the NHTSA report date was September 2012, does that mean that vehicles, like mine, produced after September 2012 had the problem corrected in the assembly process?
 

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Discussion Starter · #3 ·
My 2013 CRUZE was manufactured sometime during Dec 2012 - Jan 2013 timeframe. Since the NHTSA report date was September 2012, does that mean that vehicles, like mine, produced after September 2012 had the problem corrected in the assembly process?
Seems reasonable. FWIW mine was built in September and I bought it mid-October. Seems like the dealer should have done the update before delivery.
 

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Seems reasonable. FWIW mine was built in September and I bought it mid-October. Seems like the dealer should have done the update before delivery.
It depends on the specific module put in the car. We don't know how long the computers in these cars sit in the bin before being installed.
 

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The recall extends to 2012 model years as well. I heard that there were some issues with suspension bolts as well; not sure what year or models are effected for the suspension.
 

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@DonnieZcruzE, if you visit www.mychevy.com and register the vehicle with our owner’s center, you’ll receive recall updates along with how to videos and downloadable manuals. This is free of charge.

In regards to obtaining TSB information; this type of documentation is for our technicians to help them get things resolved. It is up to the dealership if they want to provide this to their customers. Unfortunately, I’m not able to provide this type of information since we’re not technicians.

Michelle, Chevrolet Customer Service assisting Stacy
 

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@DonnieZcruzE, if you visit www.mychevy.com and register the vehicle with our owner’s center, you’ll receive recall updates along with how to videos and downloadable manuals. This is free of charge.

In regards to obtaining TSB information; this type of documentation is for our technicians to help them get things resolved. It is up to the dealership if they want to provide this to their customers. Unfortunately, I’m not able to provide this type of information since we’re not technicians.

Michelle, Chevrolet Customer Service assisting Stacy
The web site you mention is for a CHEVY dealer (WIN CHEVROLET) in Carson, California
 

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