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That's funny you say that as every other Manufacturer hounds you on periodic services which can be quite costly while G.M. doesn't seem too. Of course to maintain the Warranty and the GMPP protection or any other VSC it is expected to follow some sort of schedule, especially in the deathly dusty desertI've also never had my dealership recommend a 15K or any other mileage based service package on any of my fleet.
In my books the same thing goes for tire balance.I guess my question then would be, was I cheated if I had the wheels balanced without an alignment? Personally I would only do an an alignment if I needed one or purchased new tires.
Services indeed need to be performed in accordance with the service schedule. Mostly changing fluids and filters. But what on earth did the 27 point inspection you received constitute and how does it compare with the service schedule?That's funny you say that as every other Manufacturer hounds you on periodic services which can be quite costly while G.M. doesn't seem too. Of course to maintain the Warranty and the GMPP protection or any other VSC it is expected to follow some sort of schedule, especially in the deathly dusty desert
You can pay for additional inspections. I usually do this before my warranty expires. But, I require them to list the items inspected and the condition on the receipt.As a rule Dealers will not poke around your Car looking for warranty work to do. Unless you complain about a certain component they are not allowed to look for additional work. The only exception would be a safety concern and even then...
I didn't even notice it was full synthetic. I did notice that the $39.95 Dexos Blend Oil change available all last year is now $49.95 and it might be the full synthetic. I agree with everything you and Tomko have said. The price of this offer was most certainly reasonable and with 14,000 miles on the CRUZE I didn't need an Alignment, and I am sure with no tire wear or vibration I didn't need my wheels rebalanced either. We see incredible dust out here so considering all they did, along with that multi point inspection sheet found everywhere (some with more multi points!), I feel that the price was fair, albeit possibly unnecessary.I follow the maintenance schedule for any services listed, and the owners manual for additional inspections. Tire rotation and balance are not regular service items and are not listed on the maintenance schedule. If I feel a vibration then I will have the wheel balance checked, otherwise I leave it alone. If I notice any signs of wheels out of alignment then I have the alignment checked, otherwise I leave it alone. No reason to pay for services you don't need.
Your bill doesn't look too bad. $140 for a full synthetic oil change, both air filters changed and a 5 minute inspection is a little high, but not bad. I would ask them to list all the items inspected on the receipt with a report of the condition of each inspection point. Without documentation of the exact inspections and the results then nothing was inspected, in my opinion. The quick oil change place by my house includes that report.
How many miles do you have? The passenger air filter is supposed to be changed every 22.5K miles and the engine air filter is supposed to be changed every 45K miles using the severe conditions maintenance schedule in the owners manual.
Oil Filter | Genuine GM | 55594651 : GM Parts Direct: Your direct source for Genuine GM PartsJust got back from the Dealership. Had a $129 coupon for the 15K Service. It was to include an alignment. Instead it was a rotate & balance all 4 wheels which makes more sense to me. What is your feeling on this, was the alignment or the balancing even necessary?
View attachment 215906
This is a great Chevy Dealership, let me make that clear. The Cruze has about 14K on it over 3 treacherous years. I was a little miffed about the aftermarket filter used today but its common practice. I drew the line at a Hyundai Dealership when they sold me some parts at the Counter as OEM parts right from their bulk bin. The Parts Manager did apologize as he told me those were used for service only, not for retail. Still you expect OEM filters and other common parts used in your Dealer servicing and many times they're not. I was thinking of complaining but as I mentioned I like this Dealer, I need this Dealer (the only one in 60 miles) and they did do the work. My tires were fine, perhaps now they're even better. I would be interested in why my service would be so costly in Cleveland and why you were paying so much for a LOF even after providing them the Oil? I too feel like my Dealer did a ton of work today, although it was not the same exact work I thought I bought. Instead of a LOF with blended oil I got full synthetic oil (a first for me). Instead of a Cabin air filter change I got a Cabin filter change and an Engine air filter change! Instead of a rotation (included in the LOF) and a full alignment I received a rotation and the wheels balanced. I even got them to over fill the tires to 38 PSI, something Dealers generally don't do for you. They didn't wash it this time but usually do a crappy job anyway so I'll get it cleaned another day, after it rains (California is Flooding!)Oil Filter | Genuine GM | 55594651 : GM Parts Direct: Your direct source for Genuine GM Parts
$5.69 Vs. Dealer $6.00 Vs Wally World Fram $14 and my ex Dealer $17.00
Oil | Genuine GM | 88865639 : GM Parts Direct: Your direct source for Genuine GM Parts
$10.88 X 5 Vs. Dealer $3.75 X 5
Cabin Air Filter | Genuine GM | 13271190 : GM Parts Direct: Your direct source for Genuine GM Parts
$14.26 Vs. Dealer $32.99 and and Wally World $12.99
Filter for 2013 Chevrolet Cruze|13272719 : GM Parts Direct: Your direct source for Genuine GM Parts
$13.03 Vs Dealer $34.99 and Wally World $12.99
How many miles on the car and what year again? In theory the service may have been BS for the miles but it was fairly cheap for what they did if they actually replaced all those items beyond the oil and oil filter. Here that easily could have been a $300 job ticket. I'm away from my receipts but I can find them 8 AM EST when I get off work and see. Depending on the year, they probably should have suggested brake fluid. Now that I think about it, my dealer checks alignment before they even get the car into service bay and print it out for you while you wait for the service writer to finish his/her paperwork for you to sign.
My ex Dealer 4 tire rotation and oil change is $49.95 if I used their oil and filter. I usually just handed them my Amsoil SS since tire rotation was like $35 and oil change with my oil was $19 and change if you tried to break it down.
Subaru cabin air filter is a $90 process alone
Cabin and engine air filter is kinda over the top but expected in a dealer parts bin.
This is a great Chevy Dealership, let me make that clear. The Cruze has about 14K on it over 3 treacherous years. I was a little miffed about the aftermarket filter used today but its common practice. I drew the line at a Hyundai Dealership when they sold me some parts at the Counter as OEM parts right from their bulk bin. The Parts Manager did apologize as he told me those were used for service only, not for retail. Still you expect OEM filters and other common parts used in your Dealer servicing and many times they're not. I was thinking of complaining but as I mentioned I like this Dealer, I need this Dealer (the only one in 60 miles) and they did do the work. My tires were fine, perhaps now they're even better. I would be interested in why my service would be so costly in Cleveland and why you were paying so much for a LOF even after providing them the Oil? I too feel like my Dealer did a ton of work today, although it was not the same exact work I thought I bought. Instead of a LOF with blended oil I got full synthetic oil (a first for me). Instead of a Cabin air filter change I got a Cabin filter change and an Engine air filter change! Instead of a rotation (included in the LOF) and a full alignment I received a rotation and the wheels balanced. I even got them to over fill the tires to 38 PSI, something Dealers generally don't do for you. They didn't wash it this time but usually do a crappy job anyway so I'll get it cleaned another day, after it rains (California is Flooding!)
This year it looks like they changed the prices and it's up to 6 qts vs the 5 of last years. I had brand new tires put on a week before the last oil change so I didn't pay the $49.95 or even notice the change untill I went to their website.I'm dying to find out why you feel my 3 year/15K service would have cost so much in your town? I can't be too upset about the alignment because my alignment seemed great. I can't get too worked up about aftermarket parts represented as OEM parts because that is the way the world works!
I would have thought your Chevy dealer would have charged you no more than last years national $39.95 (or less) for an Oil Change, Filter, Rotation & Multi point inspection, even if you didn't take their crappy blended oil