[Cruzeworkcar]

Hi Everyone! Just purchased a 2011 cruze LT and my Bluetooth will not work! I have a Verizon Samsung Galaxy S5. Contacted OnStar and Infotainment numerous times to correct but no help! My phone works great in my wife's traverse but won't connect in my cruze.
I have searched the threads and can't find a fix. Any help is appreciated!

 

[obermd]

What exactly are you trying to do with Bluetooth? The 2011 Cruze has Bluetooth calling if it has the connectivity package (steering wheel controls) but not Bluetooth stereo.

 

[Cruzeworkcar]

It won't connect to my phone. Just want to use it for talk. I'm thinking it's an issue with OnStar. Maybe a firmware update is needed?

 

[obermd]

OK - do other phones connect to your car? If not it's possible the On-Star module has failed. The Bluetooth interface for phone calls is in the On-Star module in the dash. Please confirm your car has the steering wheel controls for the stereo as there are two On-Star modules. The one with Bluetooth is included with the Connectivity Package, which also includes the steering wheel controls for the radio.

 

[NickD]

Had this problem when playing with it and with different phones, can only pair with so many phones, 5 or something like this. Had to fool around with those menu buttons until I found something to do with clearing all previous cell phone pairing, then I was good to go.

Don't recall any warnings stating that my cell phone capacity was reached, but then when it comes to stuff like this and all this other digital stuff I have, don't recall much of anything.

Ha, barely recall one digital device I had, suppose to hold down four specific buttons simultaneously while hitting a fifth three times within one second to reset it. Only reason why I recall this is needing the help of a friend to hold down some of those buttons, didn't have enough fingers to do this myself.

Kind of recall the instructions for resetting the Cruze pairing is in the owners manual, but may take you a half a day to find with with over 500 pages of constantly repeated common sense safety information. If you don't have the manual, can download it from the net.

 

[Cruzeworkcar]

Tried three other Android phones and no success. I have the steering wheel controls.

 

[Cruzeworkcar]

Does anybody know how to reset OnStar module?

 

[obermd]

It probably needs to be replaced. I don't know if this module is VIN coded like the radio head unit. If not you should be able to replace it yourself as long as you don't plan on using On-Star. If it is VIN coded you'll have to pay a dealership to do this.

 

[Cruzeworkcar]

Allegedly OnStar is sending an update in next 30 days. If this doesn't work will it be cheaper to get new head unit vs. paying for dealer costs and labor?

 

[Cruzeworkcar]

Just got off the phone with OnStar. The issue is escalated on there end. Said will be addressed in next 3 to 5 days. I'll keep ya updated!

 

[ChevyGuy]

Does anybody know how to reset OnStar module?

Try going though the menus in the radio. There may be a "reset" in there.

Edit: Page 7-25 of the owners manual says how to list the paired phones and how to delete them. The prior page does say there's a limit of 5 phones.

 

[NickD]

Are we talking about pairing your cell phone to you Cruze radio for hand frees calling and receiving calls?

Or are we talking about using the OnStar service to make call, think they only charge about a buck per minute.

Have my phone paired with the radio for hands free, and OnStar is not even connected.

Key reason for NOT being able to pair your own phone, radio is already jammed with other phones. Have to get into menu and delete those old phones first.

 

[obermd]

Nick is correct about the five phone limit. Go in and remove all previously connected phones and then turn the car off for a couple of minutes. When you start it again you should be able to pair a new phone. The reason for turning the car off is a quirk in the bluetooth protocol - unpairing doesn't remove the external device until you power off.

 

[Cruzeworkcar]

Just want to pair my phone to make calls. There was one previous device connected and was deleted on purchase. The reason I mention OnStar is because the Bluetooth works thru it.

 

[obermd]

Just want to pair my phone to make calls. There was one previous device connected and was deleted on purchase. The reason I mention OnStar is because the Bluetooth works thru it.

Thus my original response that you may have a bad OnStar module. While an OnStar subscription isn't needed for Bluetooth Calling the Bluetooth radio for this purpose is part of the Connectivity Package version of the OnStar module in the dash.

 

[Cruzeworkcar]

I hope the module isn't bad but it's pointing in that direction. We'll see what OnStar says here in the next few days. Thanks for the help everybody.

 

[NickD]

Thus my original response that you may have a bad OnStar module. While an OnStar subscription isn't needed for Bluetooth Calling the Bluetooth radio for this purpose is part of the Connectivity Package version of the OnStar module in the dash.

Yeah something like this least a is part of OnStar, would know for sure if given a schematic diagram and not a block.

But did try to make a call one time by hitting that steering wheel button, but forgot to switch on my cell phone. Got a message from OnStar that my credit card balance was zero, do you wish add more to it?

 

[NickD]

Other problems I was having with my radio, flashing on and off, changing the volume on its own, switching modes, stations, wasn't with the radio after all.

Its not a radio, its a computer disguised as a radio. My ignition relay contacts were dirty that give a power on reset to everything in this car, cleaned those, and was working fine again.

Then recently my "good" negative battery cable was dropping 2.1 volts driving the alternator crazy in turn the radio. Found a corroded bare wire connection within the confines of the negative battery clamp.

Now all is good again until next time. After playing with the battery, clock was off, had to repare my phone, TPMS was all blank, but read fine after driving a mile or two.

 

[obermd]

OP isn't having the issues indicating a bad Negative Battery Cable. Just the Bluetooth Calling feature isn't working.