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Discussion Starter #1 (Edited)
I I had a 2011 cruze and due to relationship changes gave it up but I loved it so much I upgraded to a 2012 exact same. Mind you my parents (who are in there early 70's) nor myself (33 years old) have never owned any other car than a GM car. Dating back to the 1971 chevy monte carlo ss, 1974 chevy luv, 1988 plymouth sundance, oldsmobile cutlas supreme intrigue, grand am, oldsmobile alero, buick lacrosse and my chevy cruze. Always been a GM family. My parents now has 5 grandchildren and were looking at buying a traverse this spring/summer. Until recently.

I had 24,000 miles on my cruze and the clutch went out. The dealership I bought it from (after getting it towed 3 hours from out of town thank God my mother had AAA) gave me a rental told me they would look at it and let me know about warranty whatever. They called and said not under warranty $2,200.00 to fix. I am a single mother of three kids no help I can't come up with that kind of money. So now I have missed a day of work have a clutch to fix and I was already out of town (when my clutch went out) because my 5 year old was pushed at recess breaking her humerus bone in her arm looking at surgery and the nearest orthopedic surgeon was that far
Chevy dealership called me the next day said I had to figure out what I was going to do and I only had 2 days with the rental. So I checked around and went to my bosses mechanic (very trustworthy she's gone to him her boss and his parents all for years) and got it fixed for $1,700.00. After getting a rental and the missed work and tow I (well my parents) were out about $2,400.00. I spoke with the GM district manager for my region who said that the dealership never had any record of my car being there to be looked at for a clutch so there was unfortunately nothing she could do for me since I got it replaced somewhere else. So I am just out.

I was driving it yesterday and smelled the infamous burnt clutch smell. Clutch felt popped out again and the gear shift is taking nothing to change gears. Meaning it is going out again! After 3 months and 4,000 miles going out again. I am sure I will once again be told there is nothing that can can be done.

So I guess a new clutch will have to be replaced yet again and every 4,000 miles for the longevity of the car. Money I don't have. Money I can't come up with. And I get nothing but an oh I'm sorry there is nothing that can be done from corporate as well as the dealership who had no record of my car being there even though they were fast to tell me that it was $2,200.00 to fix it due to significant wear....
 

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Now I do see allot of people not break up what they are typing with the enter key every once in awhile, but it appears you copied and pasted the exact same thing twice making your post even longer and even harder to read.
 

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I had a 2011 cruze and due to relationship changes gave it up but I loved it so much I upgraded to a 2012 exact same. Mind you my parents (who are in there early 70's) nor myself (33 years old) have never owned any other car than a GM car. Dating back to the 1971 chevy monte carlo ss, 1974 chevy luv, 1988 plymouth sundance, oldsmobile cutlas supreme, intrigue, grand am, oldsmobile alero, buick lacrosse and my chevy cruze. Always been a GM family. My parents now has 5 grandchildren and were looking at buying a traverse this spring/summer. Until recently.

I had 24,000 miles on my cruze and the clutch went out. The dealership I bought it from (after getting it towed 3 hours from out of town thank God my mother had AAA) gave me a rental told me they would look at it and let me know about warranty whatever. They called and said not under warranty $2,200.00 to fix. I am a single mother of three kids no help I can't come up with that kind of money. So now I have missed a day of work have a clutch to fix and I was already out of town (when my clutch went out) because my 5 year old was pushed at recess breaking her humerus bone in her arm looking at surgery and the nearest orthopedic surgeon was that far.

Chevy dealership called me the next day said I had to figure out what I was going to do and I only had 2 days with the rental. So I checked around and went to my bosses mechanic (very trustworthy she's gone to him her boss and his parents all for years) and got it fixed for $1,700.00. After getting a rental and the missed work and tow I (well my parents) were out about $2,400.00. I spoke with the GM district manager for ky region who said that the dealership never had any record of my car being there to be looked at for a clutch so there was unfortunately nothing she could do for me since I got it replaced somewhere else. So I am just out.

I was driving it yesterday and smelled the infamous burnt clutch smell. Clutch felt popped out again and the gear shift is taking nothing to change gears. Meaning it is going out again! After 3 months and 4,000 miles going out again. I am sure I will once again be told there is nothing that can can be done.

So I guess a new clutch will have to be replaced yet again and every 4,000 miles for the longevity of the car. Money I don't have. Money I can't come up with. And I get nothing but a oh I'm sorry there is nothing that can be done from corporate as well as the dealership who had no record of my car being there even though they were fast to tell me that it was $2,200.00 to fix it due to significant wear....
Broke up your post and removed duplicate to help others with reading.
 

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There ought to be some record of the rental at the dealer so GM corporate, above the district level, can look into what's going on for any records of the original diagnosis.

Depending on when your 2012 Cruze was built, there was a batch of clutches known to be subject to early failure. Most of those failed within 12-15,000 miles, though.

Sounds like it's between you and your mechanic now. A clutch that failed in 4000 miles is either installed incorrectly or driven incorrectly.

FWIW, I have 56k miles on my clutch that was in the affected date range, and no issues, even with running a performance tune and occasional spirited driving.
 

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AAA will have a record of where they towed your car. If it went to the Chevy dealership then someone is either misinformed or hasn't received all the paperwork from the dealership. The second clutch was most likely installed incorrectly, but since it wasn't installed by a GM/Chevy dealership there won't be a lot they can do for you.
 

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Wait wait wait.. you paid $1700 to fix a clutch? Did they install a brand new transmission and bill you for 8 hours of labor? This just isn't adding up...


edit: On top of that, you had someone fix your clutch woes and it failed in 4k miles, why wouldn't there be some kind of short-term warranty on parts and labor from this expert mechanic??
 

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Excessive wear in 4000 miles on a clutch does not sound right!!!! There is no excessive wear that can happen on a clutch in 4000 miles. Even if you have no clue of how to start out on a steep hill and that is the only place you drive! I typically get @ 80000 out of my clutches and I typically pay @ $1600. As sciphi says please contact the Chevrolet Customer Service Representative via private message. This should be taken care of! If you have onstar active, it will tell you everything done to the car service wise. Sounds like someone is trying to cover up a crappy repair job! Good luck and let us know how it turns out.
 

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Since the OP did not allow a dealer to disassemble, there is no way of knowing what the original failure was.
Had the dealer pulled it down and found the pressure plate springs had failed (broken coils) then the rapair would have fallen under a powertrain claim......this because the failed springs would have provided inadequate clamping force on the disc, causing the material to burn off.
Since the OP chose to go to a independent shop, the pressure plate was sent back to the rebuilder.....part is gone, any chance of warranty is gone.
Chevy isn't going to warranty anything without a failed part.

So, now the OP has a aftermarket clutch, installed by a independent shop.......where does Chevrolet fit in the discussion?
Poor quality parts may have been used, or there is a throwout bearing problem not allowing full clutch engagement.....or, dare I say it, the OP is using the clutch pedal as a footrest.

Regardless, Chevrolet is off the hook.....the only direction the OP has is back to the independent shop......any warranty possibilities are lost.

Rob
 

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Discussion Starter #11
There was a leak near the slave cylinder that caused damage to everything. My flywheel was warped clutch burnt and I had to have a new pressure plate as well. No one had the parts other than the factory either. It shouldn't have that much damage even if I drove like crazy and rode the clutch and feathered it whatever the case. I had 3 shops look at it and none of them could believe it.

AAA did have record and when I offered to fax all that information to the district manager she said no need to she finaly talked to someone in the service department and I did have my car there but they never diagnosed it. Therefore I was out of luck.

I have had 3 stick shifts and not one of them have ever gone out. At 90, 000 miles I had an 88 pontiac grand am start slipping a bit but there were other things wrong with it... it had been worn tough. My older brother learned to drive stick on it and was his first car. I learned to drive it as well.

Also there has been no warning with the clutch burning either it is almost automatic the clutch pops out some and the gear shifter is really lose. Wondering if maybe it could be something else causing the damage to the clutch? Engine or something? Thanks.
 

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Discussion Starter #12
It was the slave cylinder. I didn't use it as a foot rest and I never rested my hand on the gear shift while driving either. I'm not perfect but especially after the first clutch went out I was really careful with it the second go round
 

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If the failure was caused by the slave, a part covered under the 3/36 base warranty, then the clutch would have become a resultant failure......ie, it failed as a result of a failure of a covered part.
This would then have been a 100% covered under warranty repair.

However, you chose to not allow the dealer to diagnose, (as in disassemble for diagnostics) for what appears to be your decision to not expose yourself to the potental higher costs.

In so doing, as I said before, you took Chevy off the hook.
All that being said, what has caused the failure this time or has the independent shop not looked yet?

Rob
 

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Best you can do is go back to the mechanic. But since you only paid him to change out the clutch, he's likely off the hook for not changing out the slave. Just a bad mechanic for not catching that the slave was going bad as well.
 

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Discussion Starter #16
The shop told me they did diagnose the car. They even gave me a price of $2,200.00 to fix it. They told the dm they did not. And the mechanic did change out the slave cylinder. He is the one who caught that was the issue.
 

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Have you contacted the Customer Service representative on here to take a second look at things?
 

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My heart sunk. $2200? You know i hate to say this, but this is a classic case of a dealer taking advantage of a misinformed person.

Druann, please be wary of where you go. Besides the dealer, i only ever go to one other person for repairs, and it was an ex-employee of my dads when he had his mechanic shop open. Find a good repair shop, and get this fixed, but go to a reputable place. Even if lets say it wasn't a major place like Pepboys (yuck) or Midas, you did this outside of GM.

But please let this be a lesson to you, when a dealer tells you it isn't covered, ask why and ask for it in written. Speak to GM District Manager and fax them over the sheets. If anything else happens to the car, by the way, DON'T TAKE IT TO THAT DEALER. Please... But do take it to a GM place, where warranty work can happen if something happens after..
 

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So you sent this to a GM dealer for diagnosis, they told you the warranty wouldn't cover the repair, you took your car back, and now the dealer is claiming they never dealt with you at all? Something seems REALLY fishy... For them to properly diagnose a clutch failure would take some shop time, unless the car was dropped there and someone just sat in the car and tried unsuccessfully to get it moving under it's own power and dismissed it as a worn clutch disc. If a fluid leak from the slave was the culprit you would think that a quick peek under the car would reveal the bottom of the transmission wet with fluid, no?

Even so, up to this point the story seems pretty reasonable. Dealer rushes the diagnosis and dismisses the problem simply as excessive clutch wear not covered under warranty while possibly overlooking the real cause.

What doesn't make sense is the next part where the new clutch fails in 4k miles. The shop claimed a leaky slave put fluid on the clutch, ruining the pressure plate, clutch disc (wear from slipping) and flywheel. Aftermarket parts not being available the shop installs new GM parts so now the clutch is 100% brand new, 100% OEM parts, and in 4k miles it's dead again. Something points away from the clutch as the cause of the problem.

Did you ever notice fluid in your garage/driveway suggesting a leak? Were there any odors ahead of the failure? Was the clutch fluid ever low?

I'm thinking the input shaft seal on your transmission may be leaking. The only problem I have saying that is that any decent mechanic should be able to tell the difference between a clutch fluid leak and a transmission fluid leak... clutch fluid is actually brake fluid and is very thin and runny, transmission fluid is thicker oil. The chances of two new OEM slave cylinder failures that quickly are pretty slim, and the issue reeks of something unrelated to the clutch system being the cause.

Robby, if this were to be the case do you have any advice on how to proceed? I would imagine the first step would be to talk to the GM district rep but I have no idea what the outcome would be since the car has been under the knife in a non GM facility. Could GM deny a warranty claim on the transmission if only the clutch was replaced? I'm not even sure what would be required to properly diagnose the cause and prove it to GM if my theory is correct... ?!?
 
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