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Discussion Starter · #1 ·
Hi all, hoping you can help a bit. My SO drives a 2012 Eco with the 1.4T. She's been complaining about random shutdowns for a while (around once per month). Typically happens while at idle (when at a stoplight).

Anyway, it happened yesterday while we were at a light. My first experience with it. Just sitting there, transmission in drive, stopped and idling. Car just shut down. Killed power to the radio, hvac, everything. Ignition switch was still physically in the 'on' position. She had to put the car in park, turn the key to 'off', remove the key, then reinstall and start. Car ran fine after that.

She he told me it happened again today while stopped at a turn/intersection while waiting on a train. Same exact symptoms, except this time she couldn't remove the key. The steering wheel was already turned in to the corner and seemed to be locked, and in just the right/wrong position to prevent her from turning the key to 'off' to remove and restart. After some jiggling of the wheel and key, she finally got it.

So, random shut down, complete with all interior electronics. No other symptoms. No codes/no check engine light. Dealer has scanned for codes with nothing showing up.

She did have the ignition switch replaced under the recall, but she can't remember if this ever happened before the replacement.

GM and the dealer are saying they've never heard of this happening and are refusing to troubleshoot/diagnose under the power train warranty. They say she's responsible for all diagnostic costs, until they can verify it is a power train issue, at which point it would all be covered under warranty. If they can't find/replicate the problem, she'll be responsible for all costs without a solution, meaning she'd be out a couple of hundred dollars and stuck driving an unsafe car.

Any suggestions?
 

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If the dealer still refuses to perform Special Coverage #14311, find another dealer quickly. After all of these years and the number of issues surrounding this problem, it should be a no brainer for the service department to act on it. Your dealer service department is likely incompetent. There's a big reason why Chevy issued this special coverage bulletin. It's a major problem, safety wise.
 

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Discussion Starter · #5 ·
She talked to the dealer about the special coverage. They claimed to have never heard of it, but they say they are aware of a common issue with the battery cables. They said they'd be happy to check for any indications that the cables are bad (corrosion, etc). She's dropping the car with them this week. Meanwhile it shut down her again the other day. Here's hoping it shuts down on the dealer while they have it...
 
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