[Sroberts9337]

Hey guys,

I've already made an appointment with a GM dealer, but I was just wanting to run something by you guys to make sure there is a problem and this isn't normal.

For the last couple of days my heater hasn't been coming out hot. When I turn it on, (already fully warmed engine) the air comes out at full temperature for about 5 seconds, then it comes out mildly warm for about a minute, and then it comes out cold (almost as if it's A/C). I am new to Minnesota from Arkansas, and I'm not used to the very cold temperatures. I was just wanting to make sure this is abnormal before I took it in to the dealer. It is 5°F (-15°C) outside.

Thanks.

 

[jblackburn]

Check your coolant level immediately. It's probably low.

If it is, don't keep driving the car until you can get some in it.

 

[Sroberts9337]

The coolant is low. Thanks for the help! I'm going to have a friend take me to the store to buy more.

 

[jblackburn]

Keep an eye on it once filled. Leaks are fairly common, but the two most common sources are the line from the expansion tank to the "T" fitting on the drivers side of the engine, and the water pump itself on the passenger side

 

[Sroberts9337]

Should I take it to the appointment at the dealership, or is this something I can do myself?

 

[jblackburn]

If it continues to lose it quickly, yes. Definitely coming out somewhere. There's an extended warranty on the water pump/outlet if you're already outside of the 5 year powertrain warranty.

 

[Chevy Customer Care]

Hey guys,

I've already made an appointment with a GM dealer, but I was just wanting to run something by you guys to make sure there is a problem and this isn't normal.

For the last couple of days my heater hasn't been coming out hot. When I turn it on, (already fully warmed engine) the air comes out at full temperature for about 5 seconds, then it comes out mildly warm for about a minute, and then it comes out cold (almost as if it's A/C). I am new to Minnesota from Arkansas, and I'm not used to the very cold temperatures. I was just wanting to make sure this is abnormal before I took it in to the dealer. It is 5°F (-15°C) outside.

Thanks.

Hi Sroberts9337,

We regret to hear about this heater concern you're experiencing with your Cruze, as we can certainly understand how inconvenient this is with the cold weather lately. We would welcome the opportunity to provide an additional layer of assistance while you work with your dealership to resolve this. If interested, please send us a private message to proceed.

Sincerely,

Chelsea D.
Chevrolet Customer Care