[tommyt37]

I bought my 2014 a week ago and my vin is clear. Born date 02/2014

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[jandree22]

Anyone have the airbag recall show up via OnStar or their Manage My Chevrolet account yet?

 

[Eddy Cruze]

Are there others here who received a recall notice via Federal Express? I have not heard of that? In fact just received a Post Card from my selling dealer, something about my axle? Just get me the parts please, 10 weeks & waiting...

 

[Merc6]

Anyone have the airbag recall show up via OnStar or their Manage My Chevrolet account yet?

Well, I PM'ed Chevy Customer Care with my VIN last night but was informed by a different rep it can't be looked up and I would have to wait for a letter. I didn't fret about losing power from a broken axle shaft, I do fret about metal shrapnel.

Nope, when I called OnStar earlier about my axle they said that's the only issue and when I was in for my axle last Friday they said he are taking 0 actions till Gm says "Here is what we are going to do for this situation when you find the airbag in question...". There was also a truck dropping off more Cruzen last Friday. Seeing as that lot is massive would Gm ship the cars to respective dealership and have the dealers figure it out or have plant workers comb that huge huge lot for the recalled bag?



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[ParisTNDude]

Recalled????

So...I went to my dealership this morning and in short order they said my vehicle was not recalled. I showed them the letter I had gotten and the FedEx envelope where GM sent the documents. Still, my VIN was not shown for the recall. They did have the information on the recall, but said mine was not listed. Duh...I'm wondering if GM has a clue as to what they're doing???

I had the service writer give me a service ticket saying they checked the car

I have no clue what's going on.

 

[Chevy Customer Care]

So...I went to my dealership this morning and in short order they said my vehicle was not recalled. I showed them the letter I had gotten and the FedEx envelope where GM sent the documents. Still, my VIN was not shown for the recall. They did have the information on the recall, but said mine was not listed. Duh...I'm wondering if GM has a clue as to what they're doing???

I had the service writer give me a service ticket saying they checked the car

I have no clue what's going on.

Hey there,

If you would like us to also look into your VIN to give you a confirmation with this recall as well, we would be happy to! Please reach out to us via PM .

Patsy G
Chevrolet Customer Care

 

[ParisTNDude]

Follow up. I met with the Customer Service Rep at my dealership and he was also miffed at why GM would send me a recall notice using expensive FedEx mailing and then my car isn't shown for the recall. He's checking into it. Peppers is a great dealership!!

 

[ParisTNDude]

I got my Cruze out of the shop today after they replaced the 02 sensor. They had previously told me my Cruze was not involved in any recalls even though I had the letter posted here earlier. So, for kicks, I went to my.gm.com and logged in and searched for a recall on the car....guess what showed up??? https://recalls.gm.com/#/?vin=1G1P75SZXE7155844

So, no foolin' my Cruze is under the recall.

 

[obermd]

So...I went to my dealership this morning and in short order they said my vehicle was not recalled. I showed them the letter I had gotten and the FedEx envelope where GM sent the documents. Still, my VIN was not shown for the recall. They did have the information on the recall, but said mine was not listed. Duh...I'm wondering if GM has a clue as to what they're doing???

I had the service writer give me a service ticket saying they checked the car

I have no clue what's going on.

What's the return address on that FedEx envelope? I wonder if it came from the NHTSA or GM?

 

[ParisTNDude]

What's the return address on that FedEx envelope? I wonder if it came from the NHTSA or GM?

The return address is from GM on Main Street, Hudson, MA. It has a NHTSA sticker on it that says "Issued in Accordance with Federal Law".

 

[jblackburn]

The return address if from GM on Main Street, Hudson, MA. It has a NHTSA sticker on it that says "Issued in Accordance with Federal Law".

Guess they realized that the Postal Service was useless too.

 

[Merc6]

Guess they realized that the Postal Service was useless too.

I already got my car back and then had to give it back for the cv boot tear before I got the recall letters for the axle. The airbag one should get to me some time around September.


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[obermd]

I know why they sent the recall notice FedEx. I just "tracked" your package FedEx: Shipping, Logistics Management and Supply Chain Management. GM is tracking the delivery of their recall notices. This prevents someone from going to court later and claiming they didn't receive the recall notice when in reality they did receive it. The Post Office doesn't provide electronic tracking.

 

[silent]

Really I just got a 2013 Cruze LT on the 27th

 

[Jim Frye]

Really I just got a 2013 Cruze LT on the 27th

Stop sale was lifted on 6/27 & recall was issued. Your VIN must not have been in the recall.