2013 chevy cruze

4157 Views 28 Replies 9 Participants Last post by ashj89, Aug 19, 2017

aehnert

Discussion Starter · Aug 4, 2017

One year ago almost to the day, my daughter bought a 2013 cruze from a chevy dealership. It had 63,000 miles and now has 75,000 miles. Two days ago she was driving on the interstate. All of a sudden she lost acceleration and he check engine light came on. She was near an off ramp so she pulled off and shut the car off. The engine turned on. Her check engine light was on and blinking, her traction light was on and her message center said to check stabilizer. She tried to drive, had the gas pedal floored but car would not move. We called a tow truck and had it towed to the nearest chevy dealership. He says her ignition coil is "fried" and she needed a spark plug. But he thought that was not the cause but he had to start there to diagnose further. Authorized that. He then calls back and said those didn't fix but now she needs a new motor because the damaged coil and plug ruined her motor beyond repair because cylinders are misfiring, no fire. It seems odd to me that a car that is only 4 years old needs a new engine. This car exhibited no symptoms prior to this incident. The check engine light has never came on, the engine ran smooth, regular oil changes this past year. Any thoughts?

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ChevyGuy

· #21 · Aug 4, 2017

pontiacgt said:
You could technically fight this because it does not say its not covered specifically. Just a thought.

You could try, but I doubt if it would fly. The overall theme is to warrant everything internal to the engine and exclude everything that just bolts to the engine. They also seem to be excluding everything electrical unless it's internal. And they're certainly not going to cover the spark plugs themselves for 5/100,000.

I think my fear here is that in pulling the plugs, someone dropped something in to the engine and then damaged it. Another reason to have a different dealer look at this. At the very minimum, I'd be starting a documentation trail.

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Eddy Cruze

· #22 · Aug 4, 2017 (Edited)

aehnert said:
Unfortunately the car broke down 90 miles from where we live. Roadside assistance would only tow 15 miles. The nearest town was 29 miles. Where it is now is the only chevy dealer in that town. We would have to tow it 90 miles. I opened a case with general motors because if there is an engine issue I feel the powertrain should cover it since like I have been told by numerous people it shouldn't take out the engine. The dealership where we bought the car won't get involved because they don't want to step on another's toes.

I find that odd as well, under the Powertrain Warranty you should be towed to the closest G.M. Dealer. If it winds up not being a covered repair then you would need to pay for the tow.

Roadside Assistance is included during the vehicles Bumper-to-Bumper Warranty, Limited Powertrain Warranty, and/or Hybrid-Specific Limited Warranty.

Q:Are there any costs to me for using Roadside Assistance?A:There is generally no charge for any of the services listed under "What Is Roadside Assistance?" while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest GM dealer for non-warranty parts and labor or for lost key replacements. For details and additional information, please refer to Section 7 of the Owner's Manual

Blasirl said:
Buy AAA RV plus. They will tow 100 miles, but you will have to wait a day after purchase, not that I'm advocating this...

I have this for Autos and not sure that would work for a couple reasons? AAA used to make you wait a year to upgrade to the Plus plan and a couple of years ago changed it to only a month before you could upgrade. Plus the AAA RV Plus is not for towing Cars?

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Enhance your AAA Plus or AAA Premier benefits by adding RV coverage. RV+ provides up to 100 driving miles of towing for motor homes, pickup trucks with campers, travel trailers (including fifth wheel), motorcycles, camping trailers, snowmobile trailers, and boat trailers.

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ChevyGuy

· #23 · Aug 4, 2017

Eddy Cruze said:
I find that odd as well, under the Powertrain Warranty you should be towed to the closest G.M. Dealer.

And that's where she is now. That's who's telling her she needs a new engine - on her dime.

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Eddy Cruze

· #24 · Aug 4, 2017

ChevyGuy said:
And that's where she is now. That's who's telling her she needs a new engine - on her dime.

That Roadside Assistance would only offer to tow them 15 miles, the nearest town was 29 miles and the nearest Chevy Dealer was 90 miles confuses me? Their job is to tow you to the nearest Chevy Dealer period. Then when you find out the repair isn't covered the tow wont be covered as planned, goes hand in hand. This is the main reason I went with the AAA+ to supplement any Warranty coverage.

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ChevyGuy

· #25 · Aug 5, 2017 (Edited)

The car broke down 90 miles from home. It was towed to the nearest Chevy dealer, where it is now. But the story (as reported here) smells. But since the car won't run at all, the options to take to to another dealer is limited. Any tow job would be on her dime.

One idea might be the self-service option: Rent a U-Haul truck and tow dolly. As long as the front wheels are off the ground, that should be fine. A quick check suggests that's going to be around $250 with rental and mileage charges.

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Blasirl

· #26 · Aug 5, 2017 (Edited)

Eddy Cruze said:
I have this for Autos and not sure that would work for a couple reasons? AAA used to make you wait a year to upgrade to the Plus plan and a couple of years ago changed it to only a month before you could upgrade. Plus the AAA RV Plus is not for towing Cars?

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Enhance your AAA Plus or AAA Premier benefits by adding RV coverage. RV+ provides up to 100 driving miles of towing for motor homes, pickup trucks with campers, travel trailers (including fifth wheel), motorcycles, camping trailers, snowmobile trailers, and boat trailers.

Although it seems they no longer call it RV plus, just plus, I beg to differ. Look at this (select plus).

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Eddy Cruze

· #27 · Aug 5, 2017 (Edited)

Blasirl said:
ALthough it seems they no longer call it RV plus, just plus, I beg to differ. Look at this (select plus).

To insure I get the right AAA it wants me to put in my zip code which leads me back to Southern California. However I now remember why I was even more pissed off, as Arizona, the State my Computer seems to think I live in does not have that 90 day waiting period. Still not sure about the RV thing but the Plus membership for autos allows for 4 100 mile tows. Thanks for somewhat 'correcting' me!

1New members can join the Auto Club at the AAA Classic level of benefits only. Existing members with AAA Classic level of benefits are eligible to upgrade to AAA Plus® or AAA Premier® if the primary member in the membership household has been a primary member of the Auto Club for the prior 90 days and there have been no tows in the membership household through the Auto Club during the same time period. Existing members with AAA Plus® level of benefits may upgrade to AAA Premier® at any time.

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Blasirl

· #28 · Aug 5, 2017

Eddy Cruze said:
However I now remember why I was even more pissed off, as Arizona, the State my Computer seems to think I live in ...

We all know you are in some altered state, I mean other state...:stoner:

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ashj89

· #29 · Aug 19, 2017

I also faced the same problem but i contacted directly dealer and seller, actually i used classified http://www.autozin.com/for-sale/chevrolet-cruze-al for the deal.

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