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Any advice?
You might try another dealer. Being a 2012, I'd imagine you're outside of the 3 year B2B warranty. So you're likely to pay for it regardless of where you go.

I don't think this is a common problem with Cruzes, so it may not be a quick fix.

As for the remotes, how is the Tire Pressure Monitoring System? Is it working OK? The reason I ask is it uses the same receiver. You could try change the battery in the remotes. It's maybe $2 at CVS store. Do you have anything electronic mounted by the mirror? If so, it may be interfering with the receiver which is in that area.
 
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