[mike12]

why are they charging you for the flush? should be covered under warranty as the cause for the flush is a failed warrantied part.

I agree with Phalanx. The flush is collateral damage caused by the failed water pump and should be covered under warranty. Agree to pay for the cost of the new belt, but argue the cost to flush. I would take your concern up the chain of command to get resolved. Honestly, you can even argue to include the belt, but use that as your negotiating tool to have them pay for the flush. There should be no labor charge to replace the belt because the old one has to come off to replace the water pump. Good luck.

 

[mike12]

Sorry, I did not realize that about the motor mount. My Cruze is a 1.8L and no obstructions to remove the serpentine belt. But WOW, I see now that there is more to it on the 1.4L. I would argue more now that they pay for everything if in fact it all needs done as the dealer says. Thanks ChevyGuy for the correction.

 

[mike12]

So the flush and belt change were completed this past Friday and it has already been paid for. Is there room to go back and disagree on the payment for a flush after it has already been paid?

Thanks everyone for all your responses. Much appreciated.

You can still try and for $400 it will be worth making a few phone calls or sending a few e-mails. My suggestion would be to speak to the dealer again and see what they can do. Tell them that you spoke to friends and that their experience was that any damage caused by the warrantied part would also be covered as part of the warranty repair (because you would not have had to do those repairs if the water pump had not failed). If they are not willing to resolve your concern, I suggest trying Chevrolet customer service and explain to them what happened.

 

[mike12]

The dealer didnt want to resolve the issue so I contacted Chevy Customer Service and they also told me that none of the other repairs were to be covered under the water pump warranty. I told them that I wouldnt mind paying for the new belt if it werent for the pricey flush that needed to be done. I was then told that "This is sadly the final resolution to this"

Sorry to hear they did not want to listen or compromise to satisfy your concern. It may be worth being persistent and stressing that the flush and belt were both (according to the dealer) a result of the failed water pump. Otherwise, GM should have recalled and repaired the water pump to avoid further damage, versus penalizing the customer to pay for additional repairs caused by the water pump. It is always tougher after the fact to argue, but as they say "the squeaky wheel gets the grease."