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49 Posts
I've posted in numerous threads detailing the multiple issues with my car and it has been quite a ride for the past 19k miles. Here is a condensed version:
The car was purchased at 43,000 miles in May of 2015 with a GMPP warranty ($200 Deductible). As of today, August 3 2016, it has 62500 miles on it. Fuel economy has been great averaging around 34-35mpg on my girlfriends 18 miles commute at 25-45mph, and on the highway I've nursed 54mpg, but driving normally it's around 46mpg. Interior is very nice and when it works, I think it's a very solid and nice driving car. Now to the issues...
500 miles after purchasing: CEL. Called dealer and drove car down there. On the way I noticed the wheel bearing was bad. They told me it needed a fuel filter and I was right about the wheel bearing. $200 deductible paid. I cannot remember what the fuel filter costed. Amazed they didn't replace it at the dealer before it was sold.
200 miles later: CEL. Taken back to the dealer and was told that the ECM needed to be reflashed. Not covered under any warranty. $65
200 miles later: CEL. Dealer said that 02 sensor was bad. I'm now hearing rumors of a recall, but that hasn't happened yet. $200 deductible paid + $65 reflash AGAIN.
This is the condensed version. There were a lot of heated exchanges with the dealer through this process.
5000 miles after purchasing: Car threw a CEL. I played the game with three different dealers over the infamous 1089 and none of them could diagnose it. They just kept clearing the codes and telling me it was fixed. They threw a bunch of parts at it as well, charging the $200 deductible every time. When I pressed they got defensive and rude. I was at my wits end. Cruzetalk helped me diagnose a High Pressure Fuel Pump, which is apparently A COMMON PROBLEM! They replaced the $1000 pump under the GMPP warranty (Not powertrain) only after I printed out the thread regarding the P1089 and took it to the dealer. They then called me acting like they had found the problem. &*^%*&^$%*&%
10k miles after purchasing: Took car to a GMC Dealer where I get my truck serviced for an oil change. I waited 3 hours and despite my complaining, they assured me everything was fine. After they closed I walked out onto the shop floor to find three guys standing around the car and scratching their heads. It turned out their computers were down and they could not find the oil filter on the car. I almost lost it, but instead I showed them where it was. When I got the bill for a $80 oil change I let them have it, but it was wasted breath.
May of this year (55k miles on car): Came home from a long weekend to find the car battery was so dead the remote wouldn't even unlock it. There was no explanation at all. I jumped the car and then took it to autozone. The charging system all checked out perfectly and the problem hasn't happened since, even leaving it sit for 10 days.
August 1 2016: 62000 miles. CEL. P21DD. The infamous DEF Tank heater. I read the posts and called the dealer. He ASSURED me over the phone that it would be covered by either the powertrain or the "diesel exemption" and we set up an appointment. When I dropped it off this morning the gentleman was a lot less sure of the warranty, and was very standoffish, like he was hiding something... I have a feeling we've got another $200 deductible payment coming up.
I will post updates below on this particular problem, who is paying for it, etc. The dealer has not heard anything about an 02 sensor recall yet either and seemed annoyed that I asked. For now, I've got a 2016 Cruze LT with 450 miles on it. Dang thing shuts off when you stop!
The car was purchased at 43,000 miles in May of 2015 with a GMPP warranty ($200 Deductible). As of today, August 3 2016, it has 62500 miles on it. Fuel economy has been great averaging around 34-35mpg on my girlfriends 18 miles commute at 25-45mph, and on the highway I've nursed 54mpg, but driving normally it's around 46mpg. Interior is very nice and when it works, I think it's a very solid and nice driving car. Now to the issues...
500 miles after purchasing: CEL. Called dealer and drove car down there. On the way I noticed the wheel bearing was bad. They told me it needed a fuel filter and I was right about the wheel bearing. $200 deductible paid. I cannot remember what the fuel filter costed. Amazed they didn't replace it at the dealer before it was sold.
200 miles later: CEL. Taken back to the dealer and was told that the ECM needed to be reflashed. Not covered under any warranty. $65
200 miles later: CEL. Dealer said that 02 sensor was bad. I'm now hearing rumors of a recall, but that hasn't happened yet. $200 deductible paid + $65 reflash AGAIN.
This is the condensed version. There were a lot of heated exchanges with the dealer through this process.
5000 miles after purchasing: Car threw a CEL. I played the game with three different dealers over the infamous 1089 and none of them could diagnose it. They just kept clearing the codes and telling me it was fixed. They threw a bunch of parts at it as well, charging the $200 deductible every time. When I pressed they got defensive and rude. I was at my wits end. Cruzetalk helped me diagnose a High Pressure Fuel Pump, which is apparently A COMMON PROBLEM! They replaced the $1000 pump under the GMPP warranty (Not powertrain) only after I printed out the thread regarding the P1089 and took it to the dealer. They then called me acting like they had found the problem. &*^%*&^$%*&%
10k miles after purchasing: Took car to a GMC Dealer where I get my truck serviced for an oil change. I waited 3 hours and despite my complaining, they assured me everything was fine. After they closed I walked out onto the shop floor to find three guys standing around the car and scratching their heads. It turned out their computers were down and they could not find the oil filter on the car. I almost lost it, but instead I showed them where it was. When I got the bill for a $80 oil change I let them have it, but it was wasted breath.
May of this year (55k miles on car): Came home from a long weekend to find the car battery was so dead the remote wouldn't even unlock it. There was no explanation at all. I jumped the car and then took it to autozone. The charging system all checked out perfectly and the problem hasn't happened since, even leaving it sit for 10 days.
August 1 2016: 62000 miles. CEL. P21DD. The infamous DEF Tank heater. I read the posts and called the dealer. He ASSURED me over the phone that it would be covered by either the powertrain or the "diesel exemption" and we set up an appointment. When I dropped it off this morning the gentleman was a lot less sure of the warranty, and was very standoffish, like he was hiding something... I have a feeling we've got another $200 deductible payment coming up.
I will post updates below on this particular problem, who is paying for it, etc. The dealer has not heard anything about an 02 sensor recall yet either and seemed annoyed that I asked. For now, I've got a 2016 Cruze LT with 450 miles on it. Dang thing shuts off when you stop!
