Ohio is 30 total days in the shop (does not need to be related) for lemon law, first year or 18000 miles. I'm just waiting at this point. Dealer called again yesterday said parts were released (last Thursday) but they had no idea when they would be here. Corp GM customer service called today and said the dealer should have them in 3 days or so. Typical we are sorry. I don't want sorry I want the F-ing car back! What a joke no matter where they are coming from they should have expedited them. I can drive to Lordstown and back in half of a day if they are pulling them from the line. They also said the first service manager didn't know the difference between parts restriction and backorder and that is why it took a month to get it back in the shop. They still wouldn't know the difference if I didn't make the call to the salesman. So it's been back in the shop and this Thursday will be 2 weeks. We are at 6 weeks since the cel was scanned at the dealer. Holy crap if it's something major I would hate to see what happens. The dealer was definitely the problem in the beginning and are at least trying to rectify the problem. I did get a loaner this time, a gas sucking GMC SUV from the dealer and then the dealer asked "how do you like the loaner?" I said "are you serious?" "if I wanted a suv I would have bought one and the gas mileage sucks" dealer reply"oh"
To Patsy above. I did ask for help , below is the transcript
Patsy,
I called the dealer again today and they have no idea when the part will be here. They said maybe 2-4 weeks. This is unacceptable for a common failure part to take so long to get. This Saturday will make 2 weeks since it has been in for service and almost 3 weeks with a check engine light on. Again I know it's not your problem but is it possible for you to check on the GM side to find out what the problem is or put them in touch with the dealer.
Thanks
Reply:
We truly apologize for the wait and we can certainly understand how frustrating this must be. It is best to continue to work with your dealership in regard to the status of the part. We will be happy to contact them on your behalf to see if there is new information for them to share. We appreciate your patience at this time. Please let us know if you have any further questions.
Kristen A. (Assisting Patsy)
Chevrolet Customer Care
They never contacted. Be patient- I'm done being patient
I still knew about parts restriction before the dealer and had to inform them what to do through the salesman because they would not listen to me directly.
All of this was for a slow O2 code
Don't get me wrong I have had trouble with other vehicles but never had this bad of customer service, ever!!!!