Hi Paudarco,Ok up date on my chevy cruze Diesel. Three weeks now in the shop. I am still up set. Come to find out that the service adviser told me the wrong information on what was wrong with my car. The problem is that the Separator is bad. What that does that it removes the water from the Diesel fuel. They are telling me that Chevy does not make that part. It has to come from another source. The dealer kept stalling me and not giving me the correct information. After having a long talk and going to the top They are telling me that a GM rep here in Florida is working on the problem. They are telling me that they part will be in by Friday Oct 3. Why is it taking this long to finally realizing that they needed to call someone from GM for help. This is the third time since I bought my car that the engine light has come on. O2 Sensor, Nox Sensor, and now the Separator has gone bad. And to top things off chevy doesn't make the part. I think I need to file a complaint and demand that they give me a new Diesel. This has left me with a very bad taste in my mouth. AutoNation Chevy here in Orlando is not a place I would give my repeat business with all the running around they are giving me. Why is Chevy not stocking this part? Why are they putting something on a car that they can't replace asap. I bought a bad Diesel Cruze.
Sorry to hear of this! Please let me know of any update from Monday or Tuesday or if further assistance is needed from us on our end. We would be happy to help.Mine has had a cel for over 5 weeks. Has been in the shop 9 days. Dealer did call on 7th day(Thursday) and said after an hour on tech line that GM is sending a slew of parts and the parts should be here Monday and may be done Monday evening. I have no idea what the slew of parts is but when I get it back I will post it . My dealer left me in limbo, we drove the car for a month with CEL while the dealer said the parts are ordered but on backorder(nox sensor).
The tech is the one that actually called me this time. The worst part with the dealers that don't know that you can't just order parts since the parts are on parts restriction.I don't have a list of restricted parts but dealer has to actually talk to the tech line and get authorization to get parts released. After I got this thru my dealers head some progress has been made. I just wonder how long they would have left the parts on back order and left me drive around with a CEL?
It has been posted on here in several spots that the dealer service is hit and miss. I think I might have my dealer getting better so the next CTD owner will have it a bit easier. My dealer has been nice just didn't have a clue about the CTD. Other people on here have had their car back in just a few days. I was in the same boat as you getting very frustrated and I let the dealer know they have to communicate since then knock on wood it's been better. I still don't have the car back so we will see what Monday or Tuesday bring. The dealer did give us a loaner car this time which my wife hates since it sucks gas.
