Chevrolet Cruze Forums banner
1 - 13 of 13 Posts

·
Registered
Joined
·
3 Posts
Discussion Starter · #1 ·
I took delivery of my new 2014 Chevy Cruze on 2/15/2014 and for the first few months, I had no issues or concerns with mycar, but then the recall notice and special warranty coverage issues began.

6/7/2014 - Recall #14079 – Possible front axle right halfshaft fracture.

12/20/2014 - Recall #14417 – Low Engine Coolant withoutExternal Leak.

11/2014 - Special Coverage #14232 (Power Steering StickSlip)

1/2015 - Special Coverage #14371 (Engine Coolant Leak)

6/2015 - Special Coverage #14311 (Negative Battery CableLoose)

8/11/2015 – My check engine light came on and the car beganto run very rough. I brought the car into the dealership was informed that code P0171 and that they found the valve coverto be leaking. They replaced the valve cover under warranty at 63,649 miles.

6/21/2016 – I brought the car in for oil change and tirerotation and that I have been having issues with it running rough and dying atidle, in addition to having to put oil in my car. The dealership found noerror codes, was low on oil as I have been having to add it at least weekly fora month and they changed the oil. They asked to start an oil consumption testand stop in every 500-1000 miles. I stopped in about 800-1000 miles and eachtime I would stop they could not get me in right away and I would have to comeback. Given that I worked an hour away this was extremely difficult toaccommodate given the hours and drive times.

8/2016 - Special Coverage #38170 (Accelerator Pedal StalkFracture)

Over the next year the car ran relatively fine, with theexception of it burning/consuming oil that we would have to put in regularlybetween oil changes.

3/7-3/8/2017 – I brought my Chevy Cruze back into the dealership on3/7/2017 as I could smell antifreeze while driving and the check enginelight had come on again. They had found the water outlet to be leakingand that P0171 again. I was informed that the water outlet needed to bereplaced and the valve cover was leaking AGAIN. Neither were under warranty;however, I thought the waterout let/pump was part of the special coverage butwas informed that it did not include my car and that with new valve cover thewarranty is only 12 months. I

I was extremely upset given the history I have been havingwith the car and stated that it makes no sense as to why I am having to put onanother valve cover on my car within 18 months. We paid for both to bereplaced, in addition to a full tune up and transmission flush.

6/14-6/29/2017 – On June 14, 2017 I had brought my car backinto to the dealership as the stabiltrak light, traction control, lights flickerand the engine light had suddenly come on and was running very rough and would not go veryfast. There were no warnings, engine lights or other issues prior to this, itwas an immediate issue that could have left me stranded. My car sat at thedealership for 16 days while they had tried to determine what was wrong withthe car.

The first call from the Dealership stated that there was a badcylinder and would either need a new motor or rebuild it. I received another call that they probed with a bore scope and founda burnt exhaust valve. They sent the car over to the machine shop for furtherinvestigation and found that there were 2 burnt exhaust valves. At this time, Ihad already filed a complaint to GM and the dealership was notified and workingwith us.

I was told each time that they needed to run more tests andthe potential cost was that they needed to make sure this is all that is wrongwith the vehicle before they write it up and send it over to GM. I had agreedto this and they seemed to be working with us and so was GM, to which I amthankful for.

On 6/29/2017 I received my car and paid 1350.00 for myportion of the repairs while GM paid the rest.

My car sat inthe garage and was not driven until 7/7/2017 when I had to go to thecities for work and returned on Saturday. When I got home, I noticed the smellof oil, however did not see any oil leaks at that time. When I pulled mycar out on Sunday, there was oil all over the garage floor and under the motor.I immediately called the dealership to report the issue.

7/10/2017 – The dealership came to my house to pick up my caras I had to return to the cities for work and I would not let anyone drive theycar given the amount of oil leaking. They had found that the Valve Coverwas again leaking oil and air AGAIN and they fixed the valve cover no charge andreturned to the car to my house on 7/10/2017.

On 7/12/2017 my husband and I left on vacation and mycar sat in the garage from 7/10 -7/17/2017. I drove my car to run some errands and not even 20 milesand the engine light was on again. I immediately called the dealership and they had me drop it off the next day. I talked with the dealership to be informed that the intake valve was brokenon the inside and that I needed a new intake manifold and that it will cost me~ $800 to repair. I argued that this was not an issue prior to this beingbrought in on 6/14/2017. They stated that this had to have been broken when it first came in in June and that they could not have broken it.

Within a few months of taking ownership of a new 2014 Cruze,there were issues with the vehicle that I had addressed at the dealership andwas fixed to a point. I have argued and continue that the valve cover shouldnot have to replace this many times on any vehicle and here I am on my 4[SUP]th[/SUP]Valve Cover o within 30,000 and 2 years of first replacement. When the firstvalve cover was replaced, I argued with them about engine issues and they triedto reassure me that there is nothing wrong. Here we are almost 2 yearslater, I am the 4[SUP]th[/SUP] valve cover, 2 burnt exhaust valves and now anintake manifold. I am so frustrated with this car and the amount of engine issues that I am having and I believe this should not be happening and is an issue with their products.

I am at a loss of what to do and why this is even possible.

 

·
Administrator, Resident Tater Salad
Joined
·
17,346 Posts
Maybe I missed it, but what is the mileage on the car...?

The Cruze is covered under a 5 year/100k powertrain warranty, which means this should be covered if you're not over the mileage.

It is extremely rare for the 1.4 engines to take out valves.
 

·
Premium Member
Joined
·
5,639 Posts
Some here purchase a supplemental repair policy to accompany the New Car Limited Warranty and the Powertrain Warranty. GM does not guarantee your Car wont break although this policy pays for most out of pocket repairs. Sorry for your terrible luck, especially with a 2014
 

·
Premium Member
Joined
·
8,003 Posts
That level of engine trouble is pretty unusual for a 2014. You might want to consider a different dealer this this one seems to have trouble getting ahead of issues. Your power train warranty is with GM, not the dealer.

Given the oil leaks, I have to wonder about the orange valve in the manifold. If that goes, the car can start eating PCV vales (part of the cover) and become a leak machine.
 
  • Like
Reactions: Merc6

·
Registered
Joined
·
3 Posts
Discussion Starter · #5 ·
That level of engine trouble is pretty unusual for a 2014. You might want to consider a different dealer this this one seems to have trouble getting ahead of issues. Your power train warranty is with GM, not the dealer.

Given the oil leaks, I have to wonder about the orange valve in the manifold. If that goes, the car can start eating PCV vales (part of the cover) and become a leak machine.
My car has been in the shop since June 14, I did get it back twice but immidietaley take it back for work. I haven't driven the car more than 60 miles and it's back there and I am told the intake valve is broke on the inside and it needs a new intake manifold. I am outside my warranty and GM has actually been working with me and paying for half the cost, but the intake has me blown away. I don't see how they say it was broke befoe and they didn't catch and the dealer isn't willing to do anything. I do have another case with GM and waiting to see what they say. All the problems with this motor have frustrated and given it all did start under warranty.
 

·
Registered
Joined
·
56 Posts
The pcv valve in intake was the issue. They should have replaced it the first time, just replacing the cover doesn't fix the issue.

There's huge threads here about the p0171 pcv problem that affects all these cars.
 

·
Registered
Joined
·
3 Posts
Discussion Starter · #8 ·
I am outside my warranty
I assume you're over 100,000 miles. Otherwise, you'd still have powertrain warranty.
The issue isn't around whether I am under warranty or not or the number of miles, but that the dealership hasn't been able to accurately diagnose and fix the issue causing my car to blow thru valve covers since 66,000 miles which in my opinion has led to these other issues that could have been averted to begin with.
 

·
Registered
Joined
·
154 Posts
I guess the mechanics don't read these forums. Should be like required homework for them, they would know to thoroughly check all the PCV components when these symptoms occur.
 

·
Premium Member
Joined
·
8,003 Posts
The issue isn't around whether I am under warranty or not or the number of miles, but that the dealership hasn't been able to accurately diagnose and fix the issue causing my car to blow thru valve covers since 66,000 miles which in my opinion has led to these other issues that could have been averted to begin with.
Tell the dealer to refer to the most recent GM Bulletin PIP5197. Read that link and it will outline the tests that needs to be preformed.

Sadly, bad dealers do exist.
 

·
Registered
Joined
·
42 Posts
You have a Dealership issue, not a car issue.

The oil burning is from PIP5159, the one way check valve in either the turbo or intake manifold are gone, which is causing oil burning, because of an incorrectly functioning PCV system. This is also causing the camshaft cover to fail.

The oil burning is also very likely to have contributed to the burned exhaust valves. Burn enough oil at a time and you might start running hotter. The engine already runs at a scorching 220F. Much hotter and aluminum stops liking it.

On a side note, as a technician and the owner of a car myself, I'm going to chastise YOU (along with every other car owner) that B****es about recalls. Here's the thing. All manufacturers go through recalls. Almost every car to ever hit the market has gone through recalls. Saturn in 1992 went through a recall for bad coolant, and warrantied out whole engines(or cars) for incorrect coolant they received that ended up being highly corrosive to the rubber hoses and inside of the engine. Toyota had their accelerator pedal recall. Chrysler is going through recalls with the Pentastar's fuel rail crossover tube being damaged in factory and possibly leaking in to the V under the intake manifold, as well as a recall for potential wiring issues on the Grand Cherokee in the sunvisor lighting that could cause fire. They ALSO have alternator and driveshaft recalls on the police issue Charger. To end a rant, all manufacturers do recalls, they acknowledge a POTENTIAL issue, and address customer satisfaction or safety concerns, free of charge. Many of them have loaner cars in the provision. Take the free repair, and smile, because it's not some scam to get you back to the dealer, manufacturers lose money on recalls. They're owning up to something and taking care of you, the customer.
 

·
Premium Member
Joined
·
1,013 Posts
What I took away from this is that your dealership sucks, you never should have had to pay for a water pump whatever issue (extended coverage is for all 1.4 Cruzes not just some) and the cause of your oil leaking and consumption in the beginning was the intake manifold that they now want YOU to pay for. It's a common issue on the Cruze, as is valve cover failure, but the fact it was never fixed in the beginning is the reason you've had 3-4 valve covers and leaked a boatload of oil over time. It's BEEN broken and only made problems worse by not being replaced.
 

·
Super Moderator
Joined
·
5,148 Posts
You have a Dealership issue, not a car issue.
This is exactly the reason I go to 1 dealership close to my house, you take your car in and explain what is going on and they are able to diagnose the problem right in front of me on their computer. I did this with my 2014 LT when I was getting a P0299 CEL and the service advisor entered the code in his computer and came back with a list of problems and 1 by1 said it could likely be that, but it also could be that or that but there is no way of really knowing w/o bringing the car in and letting them look at it. So I did and resultant got a new turbo charger. After they took my car, they give me a free loaner so they can keep it as long as need be and not worry about my transportation. They are in the business of selling, repairing cars and making customers happy and not renting cars so they don't worry about rental fees. AS long as you have insurance and pay for gas.

Find a new dealer and tell them about PIP5159,
 
1 - 13 of 13 Posts
Top