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Discussion Starter · #1 ·
Hi everyone I'm new to this site and the whole forum thing as well. I need some advice. I have a 2014 Cruze diesel and bought it new. At 28000 Klm upon start up I had a message come on stating diesel particular full followed by a CEL then advising engine power reduced. I had no prior warning that the particular filter was full or close to or advising me to drive the vehicle which I was told it does this. My average drive at the time was 200 Klm per day 100 Klm one way all highway average speed 115-120 Klm/p/h which in my understanding should be purging the system. I took it to the dealer they changed an 02 sensor and flashed the ECM by the way took 2 weeks to get parts. Less than 1 year later and 10000klm more the exact same thing I start the car the information centre says diesel particular filter full CEL comes on and says engine power reduced again no prior warning my commute has changed I now do the 100klm one way drive and 100klm back once a week. I took it to the dealer and they advised me that the vehicle requires a manual Regeneration of the DPF system not covered by my warranty? I tried to tell them that I get no prior warning of this no message to continue driving or that it's almost full and that my driving habits wouldn't contribute to needing this done as it should be done on my drive as I meet all the requirements for it to perform it automatically. They wanted to charge me $320.00 to have this done even though the vehicle is less than 2 years old with only 38000klm on it. Has anyone else experienced this problem any suggestions would be greatly appreciated.
 

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Member <diesel> has written about the likely causes of this.

A few people have had it. But not many.

Hopefully @diesel will chime in sometime in the next 24 hours.
 

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Discussion Starter · #6 ·
I see people on here are able to see there soot level is that through a scan tool? As well of what I'm reading people can see when there vehicle is performing an auto regen during a drive? is there a light on the dash or a setting or something that tells me that the vehicle is performing this action. Both times that I had this code have been on initial start up with no prior warning and the dealer doesn't believe me that this is the case sighting that that's not what the vehicle will do when it's exactly what it has done. I read the posts from previous but they all seem to have much higher milage than me mine happened at 20000 miles and then 6000 miles later?
 

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I see people on here are able to see there soot level is that through a scan tool? As well of what I'm reading people can see when there vehicle is performing an auto regen during a drive? is there a light on the dash or a setting or something that tells me that the vehicle is performing this action. Both times that I had this code have been on initial start up with no prior warning and the dealer doesn't believe me that this is the case sighting that that's not what the vehicle will do when it's exactly what it has done. I read the posts from previous but they all seem to have much higher milage than me mine happened at 20000 miles and then 6000 miles later?
As I understand it, and pending @diesel contribution, if you interrupt a pre-regen, you will cause the symptomology you describe.

Only a scanner can tell you if you are in a regen. There is no dashboard light used in North America.

We're all learning. Even the dealers. There were only ~17,000 CTD produced. GM is engaged on helping us. But not all dealer service technicians are created equal. You need to find a GM diesel specialist and not rely on Jack of all trades technician. Living in the GTA this shouldn't be a problem.

These are amazing cars. My wife drives the piss and vinegar out of hers. But they are quirky and have a personality. They are not mindless camcords. So like the most interesting women they take some effort to win over.
 

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Sorry, been away for a couple days. The pre-regen is likely what happened to you and yes you need an aftermarket tool to tell. Odds are slim that it will happen, like 1/1000 but it does happen. it happened to me twice before I figured out the root cause. Ever since then, I've never caught the circumstances exactly right to duplicate the issue, but have come close.

Ford offers an option to do a manual regen on their cars. Hopefully Chevy will offer this on the next Cruze diesel.

A Scangauge II calibrated for your diesel would be a good idea.

Welcome to the forum by the way! Let me know if you have any other questions.

By the way, I would push to have this covered under warranty. It was a check engine light and an error to no fault of your own. This needs to be covered by warranty in your case. it didn't happen to me the first time until 115K miles or so, so it was out of pocket for me. GM customer service could assist in working with your dealer to get this covered.
 

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Discussion Starter · #10 ·
Hi thanks everyone for the advice, just to make it clear my oil changes are done at the dealer so not an oil issue and I only run diesel from branded gas stations only. I did get this covered under warranty as I lost my **** in the dealership trying to explain to them that this occurred on start up and there was no prior warning of the filter being close to full or any messages advising to keep driving. The idiot kept telling me that the car goes through phases before setting the CEL and I kept telling him that it didn't and there's no way to prove in either argument that it did or didn't so to fix the problem. Needless to say I'm no longer taking my vehicle to that dealer and will take it to another dealer and complain about the issue of it not advising me to keep driving or DPF almost full to put it on record that there's an issue with that system. Hopefully by having a complaint will keep me covered by warranty next time this happens as it's happened twice and I'm sure will happen again. Is it a generic scanguage 2 that I need and just set it to Diesel engine via online update or programming? FYI my milage is only around 900 Klm per tank mostly highway driving 120 kph is that low? Thanks everyone for the help.
 

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Hi thanks everyone for the advice, just to make it clear my oil changes are done at the dealer so not an oil issue and I only run diesel from branded gas stations only. I did get this covered under warranty as I lost my **** in the dealership trying to explain to them that this occurred on start up and there was no prior warning of the filter being close to full or any messages advising to keep driving. The idiot kept telling me that the car goes through phases before setting the CEL and I kept telling him that it didn't and there's no way to prove in either argument that it did or didn't so to fix the problem. Needless to say I'm no longer taking my vehicle to that dealer and will take it to another dealer and complain about the issue of it not advising me to keep driving or DPF almost full to put it on record that there's an issue with that system. Hopefully by having a complaint will keep me covered by warranty next time this happens as it's happened twice and I'm sure will happen again. Is it a generic scanguage 2 that I need and just set it to Diesel engine via online update or programming? FYI my milage is only around 900 Klm per tank mostly highway driving 120 kph is that low? Thanks everyone for the help.
There's a thread on here with more details abotu the scangauge II. I think there may be a discount code or something you can use to get a discount and have it programmed for the diesel Cruze. I would call or email them to make sure they know to configure it for your car. I keep RGN (regen status), MAP (Manifold Absolute Pressure), STM (Soot Mass) on mine as the most important. You need the MAP to determine if the car is getting readt to go into pre-regen, as per the above post.

I agree it's a flaw in the system. The "keep driving" message needs to come on in pre-regen. That would solve these issues 100%.

As for your MPG, it seems reasonable. I don't know the metric translations, but 27 MPG city and 46 MPG highway seems to line up with what you are getting.
 
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Hey Cursed.

You haven't put a lot of distance on your car! If you drive long distances fairly fast, then the car should perform at its peak. Since you haven't put much distance on it, that leads me to believe that it sits motionless for long periods of time. I wonder if part of your problem has to do with it sitting for long periods of time between uses.

Anyway, be aware that oil changes done at a dealer are only slightly more 'safe' that at another venue. If your rep is giving you hassles about the regen, then what goes on behind the scenes may also be shady. Using oil other than dexos 2 or ASEA C3 could cause emissions problems.

The Scanguage is a neat tool/toy. It costs a bunch of $$$ but has gone on sale during US Thanksgiving. If you can put it off, consider setting a reminder for black friday. IMO, people who use scanguages tend to become data junkies and show an obvious fixation with regen cycles. Beware!

Getting 900 km per tank is great. In my experience, the car will show great highway economy then it will get beaten down once you leave the highway and start proceeding through traffic lights and stop signs. You can drive 90% of your distance on a highway only to see your economy tank at either end of the trip. On the other hand, if you were to fill it and then drive a long distance so that you run the entire tank on the highway, then you will see fantastic economy. I get my best economy at 115 km/h. Driving at 80-90 km/h produces economies in the low to mid 6's. Stop & go will result in readings in the high 7's to low 8's (L/100km).

I drive from Ontario to Prince Edward Island (~1900km) twice a year. I bypass all major cities and stick to highway 401 and the Trans-Canada. Pulling a light motorcycle trailer at about 115 km/h, the car gets 5.8 L/100km. That's about 950 km per tank. I fill it before the warning comes on and put about 54 Litres in when I fill.

I hope that you get your regen issues sorted out. The car is fantastic and definitely should be blessing you as opposed to cursing you!

Hi thanks everyone for the advice, just to make it clear my oil changes are done at the dealer so not an oil issue and I only run diesel from branded gas stations only. Is it a generic scanguage 2 that I need and just set it to Diesel engine via online update or programming? FYI my milage is only around 900 Klm per tank mostly highway driving 120 kph is that low? Thanks everyone for the help.
 

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The Scanguage is a neat tool/toy. It costs a bunch of $$$
I think it's in the $100 range IIRC. Cheaper than a manual regen, for sure!
 
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Discussion Starter · #14 ·
Thanks everyone the reason I wanted a scanguage is to see for myself if the car is going into regen mode. When I bought the car my wife was driving from Toronto to Barrie 100klm one way daily her work and that when this occurred the first time. Over the past year her job has changed so she works more from home than from the office and only makes that trip once a week I now use it to go to work in Mississauga 26 Klm one way all highway and I don't commute during peak hrs of the day. I also believe that the vehicle shouldn't encounter this problem as the drive should be adequate to regen. I tried to get the dealer (Roy Foss) to drive it and see through there scanguage if it's going into regen but there awnser was we are able to manually do it so it should be doing it automatically. He did offer to drive my car for 10000 Klm to see if he can duplicate the problem (jack a$$). I think it pissed them off even more when I told them that I am actually am a licensed automotive and truck coach technician so to stop trying to screw me. (I worked the trade for 11 yrs then left 12 yrs ago to peruse other interests). I guess I will take it to another dealer and hopefully I can get them to confirm the regen is actuating automatically. I rather not buy a scanguage but as Diesel said it's cheaper than a manual regen.
 

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Discussion Starter · #15 ·
Oh and I do love driving the car it handles well performs amazingly on the highway. I actually wrote to GM when I first got the vehicle asking why they didn't put this engine in an impala or Malibu something a little bigger with more space for a family. The engine would make for a great road trip car with a family of it was in a larger car
 

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Thanks everyone the reason I wanted a scanguage is to see for myself if the car is going into regen mode. When I bought the car my wife was driving from Toronto to Barrie 100klm one way daily her work and that when this occurred the first time. Over the past year her job has changed so she works more from home than from the office and only makes that trip once a week I now use it to go to work in Mississauga 26 Klm one way all highway and I don't commute during peak hrs of the day. I also believe that the vehicle shouldn't encounter this problem as the drive should be adequate to regen. I tried to get the dealer (Roy Foss) to drive it and see through there scanguage if it's going into regen but there awnser was we are able to manually do it so it should be doing it automatically. He did offer to drive my car for 10000 Klm to see if he can duplicate the problem (jack a$$). I think it pissed them off even more when I told them that I am actually am a licensed automotive and truck coach technician so to stop trying to screw me. (I worked the trade for 11 yrs then left 12 yrs ago to peruse other interests). I guess I will take it to another dealer and hopefully I can get them to confirm the regen is actuating automatically. I rather not buy a scanguage but as Diesel said it's cheaper than a manual regen.
To your point. This is what's happening. it happened to me immediately after a 500 mile highway trip last time. It's all in the timing. Once I figured out what to look for, it never happened again.

http://www.cruzetalk.com/forum/201-...sel-owners-read-can-save-you-trip-dealer.html
 

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Oh and I do love driving the car it handles well performs amazingly on the highway. I actually wrote to GM when I first got the vehicle asking why they didn't put this engine in an impala or Malibu something a little bigger with more space for a family. The engine would make for a great road trip car with a family of it was in a larger car
Holden Malibu Diesel 2013: Road Test - motoring.com.au
 

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Roy Foss dealership is closest to where I work. I considered bringing the car to them until I read online reviews. They don't seem to have gotten much good press.

I bought the car through Addison on Erin Mills Rd. in Mississauga. They have serviced the car a few times with good results. If you work close to there, you may want to try them out.

I have also brought the car to Gateway in Brampton with good results.

Like I said in a previous post, a scanguage is USD $169.95 plus, plus. Wait three months and it may very well be on sale.

Thanks everyone the reason I wanted a scanguage is to see for myself if the car is going into regen mode. When I bought the car my wife was driving from Toronto to Barrie 100klm one way daily her work and that when this occurred the first time. Over the past year her job has changed so she works more from home than from the office and only makes that trip once a week I now use it to go to work in Mississauga 26 Klm one way all highway and I don't commute during peak hrs of the day. I also believe that the vehicle shouldn't encounter this problem as the drive should be adequate to regen. I tried to get the dealer (Roy Foss) to drive it and see through there scanguage if it's going into regen but there awnser was we are able to manually do it so it should be doing it automatically. He did offer to drive my car for 10000 Klm to see if he can duplicate the problem (jack a$$). I think it pissed them off even more when I told them that I am actually am a licensed automotive and truck coach technician so to stop trying to screw me. (I worked the trade for 11 yrs then left 12 yrs ago to peruse other interests). I guess I will take it to another dealer and hopefully I can get them to confirm the regen is actuating automatically. I rather not buy a scanguage but as Diesel said it's cheaper than a manual regen.
 

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I see people on here are able to see there soot level is that through a scan tool? As well of what I'm reading people can see when there vehicle is performing an auto regen during a drive? is there a light on the dash or a setting or something that tells me that the vehicle is performing this action. Both times that I had this code have been on initial start up with no prior warning and the dealer doesn't believe me that this is the case sighting that that's not what the vehicle will do when it's exactly what it has done. I read the posts from previous but they all seem to have much higher milage than me mine happened at 20000 miles and then 6000 miles later?

Just so we're clear: How did you drive it before this particular event and was it frequent short trip and/or stop starts??

To answer your question about the scan gauge, YES, it's the only true way to tell you're in Regen Mode as indicated by a #1 on the Scan Gauge indicator. There is no dash light on the American or Canadian CTD that will tell you you're in regen mode. My Scan Gauge 2 is invaluable for this info.
 
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