[91794]

Keep bringing it back to a dealer (any dealer) for warranty repair until the drivability issues are resolved. It is clearly a safety problem. If it occurs again, immediately get off public roads - park the car in safe spot and have GM/roadside-assistance come get you and tow the car to nearest shop.
Track/log the days its in shop, save all paperwork.
Investigate lemon law in your state to see the requirements. 5 visits 32 days in shop may already be enough for automatic-lemon-law-swap in your state, or whatever your state mandates for such things. let us know how it goes!

 

[Force58]

Keep bringing it back to a dealer (any dealer) for warranty repair until the drivability issues are resolved. It is clearly a safety problem. If it occurs again, immediately get off public roads - park the car in safe spot and have GM/roadside-assistance come get you and tow the car to nearest shop.
Track/log the days its in shop, save all paperwork.
Investigate lemon law in your state to see the requirements. 5 visits 32 days in shop may already be enough for automatic-lemon-law-swap in your state, or whatever your state mandates for such things. let us know how it goes!

Hi Eli. We started the lemon law process once the vehicle reached 30 days in the shop. We contacted the Attorney General of Va and filled out the paperwork sending in all the invoices, etc. We also contacted GM around the same time. They have received the Attorney General package as of last week and have 10 days to respond.

That's exactly what we're worried about is safety at this point especially after the latest incident where we almost rear-ended another car trying to get it to stop.

Thanks for the info. Hopefully somebody else has experienced this such that it was resolved.

 

[obermd]

Nearly 6,800 misfires on a single cylinder tells me there's a problem with that cylinder. I'm going to guess it's a bad injector. With that many misfires on a new car the dealership should have immediately contacted GM TAC for assistance. The TC/SC lights are coming on because the engine is having issues - these two lights are red herrings.

 

[Force58]

Nearly 6,800 misfires on a single cylinder tells me there's a problem with that cylinder. I'm going to guess it's a bad injector. With that many misfires on a new car the dealership should have immediately contacted GM TAC for assistance. The TC/SC lights are coming on because the engine is having issues - these two lights are red herrings.

I got ahold of the service manager at the dealer yesterday to ask about the misfirings. Initially they said it wasn't an issue and did nothing on visit #2. On visit #3 they did change the #1 fuel injector, but unfortunately it didn't take care of the issue. I also confirmed during that call that they DID NOT check the nationwide GM database for similar issues/solutions. I asked him WHY they did not feel the need to do so, especially since the GM rep told me it was supposed to be standard practice. He really had no response and when I told him that just by doing a normal google search I was able to find a lot of 2013 to present Cruze's with the exact same issues. Unfortunately for me none of those outlined steps to correct the problem.

I talked to the wife about it yesterday and we're just taking it back to the dealer and get a loaner as at this point we don't feel its safe to drive. With the car running under powered and the shaking that happens right before it feels like all 4 tires are off the road, no thanks.

Thanks for the info.

 

[Robby]

Based on your description my first question revolves around 'violent shaking'.

Is it possible your description 'violent shaking' would be my term, 'rapid vibration throughout the car'?
Your experience, 'feels like it won't stop' is indicative of a unintentional ABS engagement.
To me, the feeling is a strong vibration throughout (steering wheel, brake pedal, seat, car body) with almost non existent braking regardless of how hard the pedal is pushed.

If you think my description is more in line with what you are experiencing, share my thoughts with the dealer. You may be having them looking for something that is, in reality, not engine related.

Keep in touch.

Rob

 

[Force58]

Based on your description my first question revolves around 'violent shaking'.

Is it possible your description 'violent shaking' would be my term, 'rapid vibration throughout the car'?
Your experience, 'feels like it won't stop' is indicative of a unintentional ABS engagement.
To me, the feeling is a strong vibration throughout (steering wheel, brake pedal, seat, car body) with almost non existent braking regardless of how hard the pedal is pushed.

If you think my description is more in line with what you are experiencing, share my thoughts with the dealer. You may be having them looking for something that is, in reality, not engine related.

Keep in touch.

Rob

We asked about that on the 3rd visit to the shop since the TC light kept coming on, suggesting maybe that the ABS may be engaging when it shouldn't. Your description does better describe what happens, but 2 of the times it happened the car wasn't moving. Can/would the ABS engage without the vehicle moving?

This past week has been rough for the vehicle with the power being way off from where it normally is. We informed the dealer and like I mentioned in the other note, we're bringing it back to them once again. We'll pass along the description of the "vibration" vice "shaking" to the service manager so it's noted. This is getting old.

Thanks.

 

[Taxman]

Don't the piston failures tend to be on cylinder #1 and throw misfire codes?

 

[Robby]

We asked about that on the 3rd visit to the shop since the TC light kept coming on, suggesting maybe that the ABS may be engaging when it shouldn't. Your description does better describe what happens, but 2 of the times it happened the car wasn't moving. Can/would the ABS engage without the vehicle moving?

This past week has been rough for the vehicle with the power being way off from where it normally is. We informed the dealer and like I mentioned in the other note, we're bringing it back to them once again. We'll pass along the description of the "vibration" vice "shaking" to the service manager so it's noted. This is getting old.

Thanks.

If it has happened while the car is stationary......that's a different bucket of worms. ABS engagement rapidly cycles the brakes on and off to keep the wheels from locking up. Since you have had this feeling while not in motion, ABS cycling or not would not be noticed.

I am stuck with two problems occurring though.

Rob

 

[Force58]

Don't the piston failures tend to be on cylinder #1 and throw misfire codes?

The dealer assumed the misfires were as a result of a faulty fuel injector but that didn't correct the issue. What would be considered a piston failure and what symptoms would be present?

 

[obermd]

What was the very first code in the list of codes. Resolve that code. If it was the injector control circuit then the dealership needs to be looking at this circuit and all sensors involved in it.

 

[Taxman]

The dealer assumed the misfires were as a result of a faulty fuel injector but that didn't correct the issue. What would be considered a piston failure and what symptoms would be present?

Lots of discussion on broken/cracked pistons in this thread.
I doubt it's your problem, but it might be.
If it is a bad piston, and lemon law is an option, I'd rather sell it back than have them fix it.

 

[Force58]

Hi Taxman. That's what we're shooting for. GM has 2 more days before they have to present either a "no comment" or some kind of compensation to the Attorney General and then we go from there.