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Special Policies usually do not result in a letter to the customer. Customers are usually only contacted when a recall is issued. This is a special policy and not a recall. Think about it as an extended warranty for this specific component. Manufactures will issue special policies to avoid an official recall. The reason why they want to do this is because not every unit has failed. If there was a 100% chance of failure, then a recall would occur.Will we get something in the mail?