I'm having the same exact problem with my Bluetooth System. Do you have the My Link System with the 7 in touchscreen (I do)? I have an older Bluetooth Cell Phone, so it may not be accessing my contact list because of that. But I'm having the same problem with the system not recognizing basic commands such as Call, Store, etc. It says command not recognized. I posted a thread about this a couple of days ago. The only command it recognizes is the Dial command, so I can make a call, but I have to call out the phone # everytime I want to make a Bluetooth call. I can also receive calls through Bluetooth. But as you said, if I turn off the phone and use the Onstar handsfree phone, it recognizes all of the commands perfectly. According to the owners manual, if you store numbers in Onstar, you should be able to share those numbers with Bluetooth. I'm not having the static problem though. The calls are perfectly clear. By the way, I have a 2013 Cruze. I'm wondering if this is a programming issue that they still didn't work out with certain phones.I got the list to come up. I have figure out after the promt if you say voice it will activate the voice commands on the phone. The problem im runing into is when I say a command it just sits there and in time comes back and says command not recognized. I know it see's the phone becasue it's reading off whats on my phone screen. If I turn off bluetooth the voice commands work but not when im connect to the car. Is this a radio problem that I need to take to the dealer?
Also when I do make a bluetooth call the person on the other ends says it's nothing but static and they can hardly hears me over the static. The phone signal is a full signal.
I know some people who have more advanced Bluetooth Phones. I'm going to pair their phone to my car and see if it works. This will tell me if it's a problem with the Bluetooth System in my car, or if it's the phone I'm using.
I'm going to give my dealer a call and see if he's aware of any issues with certain Bluetooth Phones or the Bluetooth system itself.