Hi there sodakdave,Hello all!
I have a 2015 LT1 RS that has just passed 16k miles. I've had it into the dealer for every scheduled service on time. After this last tire rotation, I noticed that it had developed a pull to the right at speed. Well, it seems a bit early for an alignment issue but I figured I'd have it checked. Scheduled the service and kept checking it as I was driving. I noticed that it's not just pulling to the right. I was on a section of highway where there are a lot of little bridges. The car would pull to the right, and then I'd hit the seam to a bridge which had a bump, not bad but enough to feel, and then the car would pull to the left really hard. Hit another bump and back to the right.
That doesn't sound like alignment anymore, that sounds like something.... more.
The dealer appointment was this morning and they said all it needed was a wheel balance and alignment, so we'll see. It's still in there, but I wanted to hear all of your thoughts about the issue. I don't drive on rough roads, in fact my main commuting road just got completely rebuilt the year before I bought the Cruze, so I don't think road condition is causing the issue.... Is 16k too soon to need an alignment / balance? Does it switching directions after bumps indicate alignment? or something more?
Just confused at this point.
Well, got the car back and they called it a maintenance issue. Said the alignment issues were caused by tire wear, and that tire wear was caused by alignment issues......
They didn't record the "before" values on the alignment, but there are a couple of "after" values that concern me.
Rear Right Toe: Actual = 0.38, Specified Range -0.23 to 0.38... Right at the absolute spec limit
Rear Cross Camber: Actual 1.2, Specified range -0.6 to 0.6... Double the specified limit
Can someone explain why this isn't as bad as it seems on paper?
I found this on tirerack.com:Well, got the car back and they called it a maintenance issue. Said the alignment issues were caused by tire wear, and that tire wear was caused by alignment issues......
They didn't record the "before" values on the alignment, but there are a couple of "after" values that concern me.
Rear Right Toe: Actual = 0.38, Specified Range -0.23 to 0.38... Right at the absolute spec limit
Rear Cross Camber: Actual 1.2, Specified range -0.6 to 0.6... Double the specified limit
Can someone explain why this isn't as bad as it seems on paper?
They need to fix this. If the rear cross camber is that far out of spec you will experience exactly what you're describing. This has nothing to do with the tires as the Cruze shouldn't be able to get this far out of spec - it's beyond the physical limits of the system.Well, got the car back and they called it a maintenance issue. Said the alignment issues were caused by tire wear, and that tire wear was caused by alignment issues......
They didn't record the "before" values on the alignment, but there are a couple of "after" values that concern me.
Rear Right Toe: Actual = 0.38, Specified Range -0.23 to 0.38... Right at the absolute spec limit
Rear Cross Camber: Actual 1.2, Specified range -0.6 to 0.6... Double the specified limit
Can someone explain why this isn't as bad as it seems on paper?
Yes, Left is -0.9m Right is -2.1, spec is -2.2 to -.7Did the dealer tell you why they gave the car back with the rear cross camber out of specification? I would tell them to correct it, I had a shop tell me it doesn't matter to which I replied why does it have a specification and is high lighted in red if it doesn't matter?
Is the rear camber per side listed?
The dealer didn't want to deal with a possible warranty claim - alignment shouldn't get that far out of whack this quickly unless you routinely drive at high speeds on cobblestone roads.
Ever loan your car to your wife - or brother-in-law?50 miles a day fresh pavement at around 65. No rough roads for me.
They need to fix this. If the rear cross camber is that far out of spec you will experience exactly what you're describing. This has nothing to do with the tires as the Cruze shouldn't be able to get this far out of spec - it's beyond the physical limits of the system.
@"Chevy Customer Care"PM the corporate person that commented on here because this is out of your dealers hands. They'll need to have a specialist look at this since its so out of spec from the factory.
I'm pretty out of luck as far as dealers go, there's only 2 brands of Chevy dealer within 50 miles, and the other one is even worse.https://my.chevrolet.com/home
I would do two things, create an account at the above link and put in a written complaint about that service center. Dealers don't like getting negative feedback, they count on consumers being to stupid to turn them in and put in a complaint. Then look for a new service center and dealer, they don't care about you or they would be fixing it and not hanging you out to dry. Where do you live maybe there is someone around you that knows of a better dealer or service center.
Bullshit - alignment machines can be programmed to put anything out on that paper. There's a reason that machine is spitting out this number and sure as **** isn't because it has to spit out a number. I would file a grievance with your state AG Consumer Fraud department at this point. You have the paperwork from a GM dealership showing your car is out of alignment and are receiving zero help from GM or their authorized dealerships to get this fixed. File the complaint specifically against the dealership.I'm pretty out of luck as far as dealers go, there's only 2 brands of Chevy dealer within 50 miles, and the other one is even worse.
I got on the phone with Chevy Customer Care, and they conferenced in the dealer, and basically the explanation was that 1.2 deg is ok for the rear cross camber, and that the machine just puts the 0.6 spec on the paper because it needs some number there, and there's not actually a spec. It's "just fine" but they'll check it for me on my next oil change if I remind them. Customer care decided it was an acceptable solution so I think I'm just out of luck unless I can find some documented specs to prove it's way out.
