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XtremeRevolution- :eek:fftopic:

Can I ask a dumb question since you seem to have this relationship with GM that none of us do. WHY weren't/aren't they as "transparent" about the transmission issues that many of us had with our 2011 Cruzes OR are they quietly working on solving that issue also? I don't think I have EVER read anything in this forum or any other forum dealing with the shifting issue where GM fixed someone's car. I have never seen an admission by GM that there was any issue at all. Seems like everyone, including myself, gets told- "car operating as designed"? IF that was the case, then WHY did they change the shift patterns for the 2012/2013 models? I'm just curious. I just got rid of my Cruze LTZ RS after just about 2 years and 13,300 miles plus having one year remaining on my lease and leased a 2013 Buick Verano Turbo on Jan. 31st. The straw that broke the camel's back was a GM engineer looking at my car at the dealer for 5 days and driving it for 13 miles and telling me on Jan. 21st that it's fine! I am no engineer or mechanic, but have been buying new cars every 2-3 years for the past 50 years since I was 16 years old and think I have a LITTLE life experience to know when something is not quite right.! I don't need an engineering degree or a mechanic's degree to know when something is drastically wrong with a car!

I wish you continued luck trying to help everyone here, but many of the Cruze problems SHOULD have been found in their FOUR MILLION miles of testing. This car was out for several years in other parts of the world and could not be THAT different than what came to our shores. IF they were that different, then GM should have tested the cars that were going to be sold here for 4 million miles! It's just aggravating when you spend good money for a new car and have to put up with nonsense like this. I have had plenty of "first year" model cars with NO problems. Many of them WERE GM products- Chevy Caprices, Buick Rivieras, Buick LaCrosse etc.

I haven't given up on GM products YET! Let's just hope this new Verano Turbo is troublefree. So far, so good- 3 days!
:)
 

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My Cobalt doesn't fog up and it's more narrow than the Cruze

My windows never fogged up either in my Cruze? Of course, I never had the antifreeze smell so I don't know if it's related to that or not.
 

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Help!

I was wondering if you could please help me and tll me what happened with your Chevy Cruze?
I am so desoerate for answers, I am experiencing health issues when I drive my 2011 Cruze. I have severe headache, nausea, dizziness and last week I has nosebleeds for 2 days. I dropped the car off on Friday and have been driving a rental, but I am not having any symptons now. However, the mechanic, or service write says that there is no smell! I don't know what to do anymore.
If you have any advice, can you please help me?
Thank you,
Gina​

If you are affected this badly from the smell, I would suggest that you look here- http://www.dmv.state.pa.us/pdotforms/fact_sheets/fs-lemon.pdf - THEN if you need more help, call them for help. The phone number is at the bottom of the sheet. If you need even more help, I would look for a LEMON LAW LAWYER! I would also talk to my doctor about the effects that this smell is having on you healthwise. This is ridiculous! Don't think GM is worried about YOU smelling that every day! IF it was one of their family members with this problem, they would be OUT of that car! YOU have to take the bull by the horns. I would also suggest that you file a complaint with the government here- https://www-odi.nhtsa.dot.gov/ivoq/- because if they get enough complaints and see a pattern, THEY CAN initiate a RECALL!

Patience is one thing, but when it starts affecting your health, that's another thing! People have been complaining about this antifreeze smell since the 2011 model year! Now people with 2013 models are still complaining about this.
 

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My windows fog up constantly and I don't have the anti-freeze smell. Sadly i get the bad heater smell when I run defrost to get rid of the fogging.

Are you sure that you don't have the RECIRCULATE BUTTON on? That will fog up your windows! You need OUTSIDE air.
 

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GENERAL MOTORS DOES NOT CARE ABOUT MY HEALTH
I have had repairs done on my cooling system 6 times and the smell is still there. They tell me (3 different GM service garages) that they can't smell it. There is nothing wrong.
General Motors told me today that "As far as General Motors is concerned your car is fixed"
Well NO IT ISN'T.
I asked her to switch cars with me she said well, no that isn't going to happen.
The short term affects of smelling antifreeze are headaches, nausea, eyes burning, and scratchy throat. Long term affects are KIDNEY FAILURE!
I am tired of being a guinea pig for General Motors.
I do not want to drive this car anymore, I am tired of headaches and burning eyes, I am so sick of taking tylenol and ibuprophen. I did not bargain for this. The car that I once loved is going to kill me.
They want me to keep driving the car, I told her I don't want to, she says that is my choice, well actually since I don't have another car, there really is no choice.
I asked her for her supervisor, she refused to give me her supervisor's extension, it is a big secret obviously.
I am trying to contact the CEO of General Motors now.
She is Michelle her extension is 41247, she is not very nice and does not care if I live or die but one thing for sure is that she wants to me to breathe those fumes. She wouldn't though. What makes her better than me? What makes GM so inferior that we all have to drive these cars and suffer every day and risk our health when THEY KNOW THIS PROBLEM IS REAL???

ginaberrie-

As I have told others here who had the transmission problem with the 2011 Cruzes, GM will not do a thing because there is NO fix for the 2011 Cruze transmission issue just like there doesn't seem to be any fix for the coolant smell either. I went the same route with THREE different people at the "Business Resource Center" concerning my transmission problem. WHY three, I have NO clue! Maybe each one was higher up the food chain? Finally, I called GM corporate myself and dealt with someone there for MONTHS and got nowhere because a GM engineer who looked at my car and drove it for 13 miles, came to the conclusion that it was "operating as designed"! In the case of the coolant smell, you people are getting a different response- I don't smell anything! How can one person smell it and someone else can't? It is an overwhelming smell GM is just giving you lip service and stringing you along.

The first thing you should do is file a complaint with the NHTSA online. It's fast, it's easy and if they get enough complaints and see a pattern, they can MAKE GM initiate a recall! https://www-odi.nhtsa.dot.gov/ivoq/

Secondly, look up the Lemon Law for PA and get that rolling. Certainly the coolant smell could be considered a SAFETY ISSUE- a health safety issue!

Third- look for a local Lemon Lawyer.

Fourth- maybe send CEO Dan Akerson a CERTIFIED, RETURN RECEIPT REQUESTED letter since I'm sure you can never get to him directly unless you were some important CEO yourself or a movie star!

It aggravates me to see all you people being jerked around by GM! You can't blame the dealers because their hands are tied! My servicing dealer KNEW that there was nothing that could be done with my Cruze's transmission because he saw MANY like mine! He even told me that he had talked to a GM engineer, I assume NOT the one who looked at my car, who told my service manager-" what do you want me to do about it? They're all like that"! WHERE do you go from there?

I say- DON'T wait for any help from GM because you are wasting your time with these serious issues! Good luck.
 

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GM specialist called today. Confirmed that vapors are still entering the cabin after PI maintenance. I was informed that the specialist is advancing this problem to the the next level and they will contact me on Friday. I did ask what GMs plan was and was informed that a discussion would have to take place with other GM representatives to answer my question.

I believe that I have exhausted what my dealership can do for me. They have been very supportive and even though it took them 3 attempts to complete the PI correctly they took responsibility and ensured that they did what they were directed to do the best they can. I could allow them to yank the water pump, heater core, or other components, but I don't think this is proper use of management, time and money and as of now there is not any reason to remove/replace these parts. They are the "nuts and bolts" level of intervention, not the engineers. I believe the vapor problem lies elsewhere.

My intentions now is to exhaust all avenues within the GM headquarters for a answer. My hope is that they will have some good news on Friday giving me or my dealership the next direction to resolve this issue. I have and will give GM the opportunity to make things right. I know there are other resources that many of us can utilize if we come to a dead end with GM. But, for now I will exhaust all levels of intervention that I have available through my dealership and GM. I want GM to make this right for everyone and I do have expectations of them to resolve this issue. If I have to utilize the BBB, NHTSA, lawyer or other resources I want to feel like I gave GM the opportunity to make things right first. If I have exhausted all avenues available through GM and my problem is not resolved then I will feel justified to take additional actions for resolution. My hope is that this problem is rectified not only for me, but for everyone who is dealing with this issue through GM.

I applaud you for your patience in dealing with this issue! My patience ran out after 6+ months of dealing with GM "customer service" about my transmission issue on my 2011 Cruze. That car is gone and was replaced with a 2013 Buick Verano Turbo on 1/31. SO far, so good! :) I wish you luck with your problem and hope you have a happy ending, but I wouldn't make any bets about that.
 

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BigSkyMontana-

I vote you the MOST PATIENT person in CruzeTalk! I thought I was patient with GM after dealing with all kinds of customer service/corporate people for over 6+ months and over 40+ phone calls, concerning my crappy shifting transmission and lack of acceleration at times, but YOU have me beat! I have lost track of how long you have been dealing with GM concerning this antifreeze smell.

I just hope that after all this, your problem is resolved with either a fix OR a new car! GM hates to do buybacks because then the car has to be branded as such. At any rate, I hope your health is not being affected by these fumes!

Good luck.

 

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I hear you BigSky. I liked my Cruze too and GM cars in general, but I was not willing to take a chance that I was going to get killed if my transmission hesitated at a crucial moment or the car did NOT go when I stepped on the gas at a crucial moment! What pissed me off the most is that GM KNOWS there is a problem with the 2011 transmission, but chooses to ignore it. If they were TRULY interested in "customer satisfaction" and trying to maintain their customer base as they claim, there would be no need for us to rant and rave about our cars. I was always nice to them during the SIX MONTHS of phone calls, but I ALSO let them know that I was NOT falling for any of their crap by claiming that this was "unusual" or a "fluke" or "operating as designed"! I have been buying new cars for 50 years so I know when there is a problem or something is off. I'm not a mechanic or an engineer, but LIFE EXPERIENCE counts for something!

I think you should be nominated for member of the YEAR not only for your patience, but also your belief that GM is really interested in "customer satisfaction"! GM has been this route before. When they start slipping lower in their ranking, maybe we'll see
a real change in their attitude. Maybe a NEW CEO could make a difference?:2cents:

I did give GM another chance and leased a 2013 Buick Verano Turbo that just came out in December. Picked mine up on 1/31. So far, so good! Moves like a ROCKET! My gas mileage, with only 3 fill-ups so far, is better that my Cruze EVER got. That's 250 HP vs 138! I'm hoping my Verano will make me feel a LITTLE better about GM than I did when I had the Cruze. Stay strong!
 

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Bummer about your Cruze. Glad you were able to find a GM vehicle that you're happy with. Life experience is priceless and does count for everything! Just wanting to be a team player. It's halftime right now and GM has me on the sidelines benched until the coach "TAC" calls the next play. I'll see what play they come up with. Hoping for a touchdown and a win-win situation!
For your sake and SANITY, I'm hoping for a touchdown too!:signs005:
 

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No you are not in the clear. Mine did not start till after a year and 12K or so. Doesn t matter how you set the controls either.

Oh cerbomark, you have no patience! They have only been working on this problem since 2011. Don't rush them. It's just one more thing they never found in their 4 million miles of testing! Let's not forget that the car was out for two years before coming to the US. Evidently, they never had that problem in any of the 150 countries the Cruze was in during those two years. But, wait, I forgot. The US Cruze is different, so I guess that means we can't compare it to those "foreign" Cruzes. I'd say hang in there cerbomark and just open your windows when you drive with the heat on so you are not overcome by the fumes or breathing them in. GM is "diligently" working to solve this problem. :question: After all, GM has this new "customer service" system in place to try and maintain their customer base! You all think it's working?:icon_scratch:
 

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Bravo! Well said!!!!
I'm sure people get pissed off when I post things like this, but it IS the truth! You spend hard earned money for a NEW car and then have problems, minor and major, and GM does NOT stand behind their product OR makes believe they are with a LOT of talk, but NO action!

My Cruze was a case in point with it's erratic shifting and lack of acceleration at times. It was most noticeable in stop and go driving which is where I drive! IF I drove the highways all the time, my Cruze would have been PERFECT because it would not have to shift all the time! Unfortunately, that was not the case for me. I spent over 6 months dealing with 3 different people in "customer service" at the Business Resource Center and 1 person from GM Corporate! It was all TALK! If GM was REALLY interested in keeping their customer base, they would take complaints like mine SERIOUSLY! Oh yeah, they put in a new TCM at 10,196 miles last August that did nothing! Then, 5 MONTHS later and a TON of phone calls from GM, they had an engineer look at my 2011 Cruze this past January! He drove it for 13 MILES and decided that it was "operating as designed"! They had the car for 5 days! No clue why. I told them to keep the car as long as they wanted because I had my trusty 2004 Chevy Aveo that has had almost NO problems since new! It goes when I step on the gas and it shifts just fine! Waited 4 months for this car to come from Korea! It's a 4 dr LS with every option! Ordered in January and arrived in May 2004! BTW- that was a FIRST YEAR car also!


It just amazes me how some people put up with so much BS from GM when they have a major problem. Good luck to them if they think GM or their customer service reps care about them. I guess GM thinks that people will BELIEVE they care by putting reps in forums like this and on FaceBook and other places! They do nothing that you can't do yourself! They CANNOT solve your problem. All they can do is report your concerns to the dealer.


One of the service advisors at my dealer had a 2011 Cruze also. She had the transmission problem AND the antifreeze smell! GM did NOTHING to help her, SO WHAT would EVER make ME believe that they were going to help ME! She got rid of hers at a big $$$$ loss and got a 2012 model with no problems. I played along so they would not say I was unreasonable or wanted things done yesterday! However, after 6 months of all this BS, I had enough! The Cruze is GONE and was replaced with a 2013 Buick Verano Turbo! NO comparison to the Cruze no matter what the "experts" claim! Picked it up on 1/31- a week after the GM engineer said my Cruze was "operating as designed"!

I really like GM cars and have had many over the past 50 years with NO problems like the Cruze, so I wanted to stick with GM for now. IF this Verano has any major problems and GM won't address them, there will NEVER be another GM car in my garage! I have PLENTY of other choices! :dizzy:
 

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Good for you- not sure what the difference was but GM bought my car back but others have not been offered that. So nice to be driving a car while inhaling clean air now. It's the little things you take for granted ;) lol

I never had the antifreeze smell, just the crappy transmission! MAYBE GM figures that the antifreeze smell could lead to lawsuits because I don't imagine it's good to breathe those fumes in a closed environment over a long period of time.

Anyway, I'm glad they took care of you. GM should NOT pick and choose who they do the buybacks for. They probably have a quota for the year on how many they do because when they do a buyback, the title has to show that the car was a buyback which in turn diminishes its value.
 

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Update: My service manager contacted me today and shared the following information

- A PI for the HVAC box procedure has been written and finalized for distribution
- The PI will not be released until the supplier has the parts available to support the PI procedure
- There are HVAC boxes built to start the process
- It appears that once the repairs begin that it may be an "exchange" process meaning that the rebuilt box goes in and the removed box is shipped back (possibly to rebuild for another vehicle). My service manager was not able to confirm this process, but it appeared that this may be the thinking to manage the repair procedure
- My service manager did seem to believe that something will surface soon.
I think YOU should have been in Rome today, in Vatican Square, so you could have been BLESSED by the new Pope! :3tens:
 

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Just a point of clarification, GM uses multiple HVAC sources to supply complete HVAC systems for their cars and trucks. There is not one source for all heater boxes across GM in North America.
IF that is the case, certainly GM could trace that. I was just talking to my neighbor about this tonight when I mentioned to him that it was thought the smell was coming from the lubricant. He asked me if the Cruze was the only GM car experiencing this. I told him that I thought so.

Does anyone know if the heater boxes for the Cruze are made by the same company for other GM models? XtremeRevolution, you were working closely with GM on this problem. Do you know what the story is?
 

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So they didn't fix anything really? "No fault found" meaning they didn't find any issues.:-/
Does this REALLY surprise you? I swear that these dealers think we MAKE THINGS UP to make their life miserable!
 

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My dealer has been pretty good. most of my problems are intermittant, and i'm a tech at the ford dealer in town, so I understand how hard a 'no fault found' can be with a warranty issue.

It does suck having the car in the shop that much, next saturday will be the 7th saturday in a row the car has been in the shop!

I'm GLAD that someone UNDERSTANDS how aggravating it is to have these problems with a BRAND NEW CAR! If it was USED, that's another story, but NOT new!
 

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Dropped the coolant to the third mark above the bottom hose and went for a drive. Spent about 2 hours on the road setting the temp control to various positions and running through the different ventilation positions. Results - coolant rose two marks in the surge tank after expanding when hot. Smell just as bad if not worse. My cabin really reeks of coolant. After sharing the results with my wife she informed me:

"I think it is time to consider to get rid of this car."

:iagree:

I think it is time to start looking at other options. Ugh:/

PRAISE THE LORD! BigSkyMontana HAS SEEN THE LIGHT! GM finally wore him down! :3tens:

Not sure what you are thinking of next, but just go drive a Buick Verano TURBO IF gas mileage is NOT a major concern because GM recommends premium fuel and the mileage is not as good as the Cruze ALTHOUGH for some
strange reason, my Verano mileage is better than my Cruze mileage ever was! Just a thought. You will QUICKLY see that despite the fact it is claimed that the Verano body is the "same" as the Cruze, you will immediately see that the similarities end there! Good luck. In your case, since the smell CAN be "duplicated" AND you have had the patience of Job, GM SHOULD buy your car back! That would be the right thing to do, but......................
 

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Rick Scherf GM/ESIS Claim # 750580. I have suffered my excessive inhalation of antifreeze deu to my heater core leaking. I have the dealer and medical docs to proove it. Was hospitalized for a week and off work for 7 weeks. Over $7,000.00 out of pocket in medical expenses with over $50,000 in hospital expenses. ALL DOCUMENTED. Since last October GM has offered to buy back my 2012 Cruze without paying for any medicals. I have held my ground. Two weeks ago they took the buy back offer off the table and will not return any calls. I now have legal representation, a claim with BBB and NHTSB, and a major Atlanta NEWS station films the story tomorrow. I will get my money but what my clear mission is to bring this to the public attention to instigate a world-wide recall. PLEASE CONTACT ME AT [email protected] or 678-294-9353. I am especially interested in talking to anyone from Georgia or New York. General Motors, ever watch the movie Erin Brockovich?

:3tens:GOOD FOR YOU! I hope this does WAKE UP GM! I hope there is a class action suit to tell GM that people are fed up and have better things to do than take off from work to bring their cars in for service week after week, month after month. I love the people here poo-pooing the health concerns of breathing in those fumes. I'll be cheering for you from CT! I got rid of my 2011 Cruze LTZ RS on 1/31/13 because of the transmission shifting and lack of acceleration that a GM engineer labeled as "operating as designed"! What BS! The fact that this smell has been happening since 2011, certainly does tell me that this is NOT a priority for GM!

Can you tell us what Atlanta TV station will be doing the story so we can follow it on line? Good luck. Hang in there. Hope you're feeling better!
 

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I tell you what, I was willing to overlook the flaws the Cruze has that bother me and was going to buy the 2014 Model. Now I have no intention of buying one. This is coming from a guy with over $3,000 of GM Card Points burning a hole in his wallet.
You can imagine what a non-GM customer is thinking. No F'ing Way is what they're thinking.
This company is so mismanaged it's sickening
It ALL starts at the TOP! I don't know WHY the Board of Directors is not trying to replace CEO Akerson!
 

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So just to get this right, if the dealer tries to fix the coolant issue 4 times would this be considered LEMON LAW?

OR does it need to get fixed, go away and come back 4 times to be considered LEMON LAW?

Check the Lemon Law for your state, but YES 3 or 4 times for the same problem will qualify for Lemon Law especially because of the health hazard!

http://www.sueschauls.com/DEX_Cool_MSDS.pdf
 
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