Listen bud, just because your GM district factory rep told you in person that he had never heard of the issues, doesn't mean he in fact did not. GM is pretty limited in what they are able to say for legal reasons. On that note, service engineering is very tight-lipped about what they are doing most of the time and nothing gets to the customer service level that isn't approved by legal and brand quality. If you haven't noticed, I have a relationship with some people inside GM that allows me to get some information because they trust I know how to present that information and what information not to present. There is plenty of information I was given that I have chosen out of mutual respect not to share. I'm not really concerned with what you were told; I am simply concerned with what I was told and who told it to me, and on that note you can either trust what I said as truth or you can not; it doesn't make a difference to me.
I mean to tell you I'm so special? No, I never told you I'm so special, but you are more than welcome to call up GM's social media department and ask them if they know who XtremeRevolution is. First time I got any contact from the social media representative that I talk to over the phone, I mentioned who I was on this forum and she replied saying "yeah, I know who you are. Everyone here knows your name (XtremeRevolution), but in a good way." So if you must in fact ask if I'm so special, then yes, considering I create threads like this and the Antifreeze Smell Support thread to give GM additional resources regarding a fix and give you guys information that allows you to get an idea of what GM is doing instead of them being silent or having you jump through hoops in hopes of getting that information yourself, I'd say I do a heck of a lot of work that might in fact make me a bit special. Not that I find any sense of entitlement from it, but to ask what makes me so special as to get information you did not? Well, the answer to that shouldn't be too hard to find.
Why would they not get this permanent fix out as soon as they can? For reasons I already told you. Did you not read my large reply a few posts back? It's far more difficult to release a fix than you are aware, especially when there was a chance that the PI could have solved the issue of the coolant smell entering the cabin and its associated health risks. Evidently it did not. I don't know if the PI was used in hopes that they could appease owners who are having this issue until a permanent solution comes out, or if they intended it to be a permanent solution at first and then realized that it wasn't going to work. Having been here for a little over a year now, believe me when I say I too have seen people sell their car over this issue and it was discouraging seeing them have to go through that. It's not a matter of taking their time; it's a matter of following the process they have in place to ensure that they don't run into any legal issues, or to ensure that the solution is in fact permanent. I get the impression you really don't know how things work in GM and how long it takes for a solution to a problem like this to be released. There are many factors and variables that you have not considered. If you recall an issue regarding the strut popping noise a year ago, you'll remember how long that took. They discovered noisy struts that were put in cars produced before December 2011, and they halted production of the Cruze for a week as a result of those defective struts. They developed a new strut to go in the new cars, but it took them at least 4 months more before people could actually go to their dealers and have them replace the strut.
That said, you've expressed your discontent. I'm not too concerned with helping you anymore as you don't even have a Cruze. What I am concerned with is the attitude you're giving me considering I personally helped you in the past and went out of my way to try to get you some resolution to your problem. What bothers me is why you're deliberately giving me a hard time here. If you want to help people in this thread, by all means help them, but if you're just here to give me a hard time and question what I tell people without any concrete reason, then you don't need to be here.