Chevrolet Cruze Forums banner
1 - 11 of 11 Posts

·
Registered
Joined
·
51 Posts
Discussion Starter · #1 ·
Have there been any MyLink/radio software updates released for the 2016.5 Cruze (7inch MyLink) since last year? My bumper to bumper only has 5000 miles left, and if there's a software update I definitely want to do it since the dealer will charge me for any future updates.

I asked my dealership if there was one, and they asked if I was experiencing any issues, and when I said no, they said I only need to update if I'm having issues. In other words, they wouldn't even check to see if there was one released.

Can anyone shed any light, has there been an update within the last year and my dealership is just being lazy, or has there really not been any software updates at all?
 

·
Administrator, Resident Tater Salad
Joined
·
17,486 Posts
I have the 8", but I had one done for phone connection issues. Both my iPhone and Android would sometimes fail to link up to AA/ACP when plugged into the USB.

It didn't help anything, though.
 

·
Registered
Joined
·
51 Posts
Discussion Starter · #4 ·
Well, they are finally doing the update. Well, technically they were supposed to do it last Saturday, they had the car for the entire day. But they said the GM/Chevrolet server that has the update files was down... not sure why it took them the whole day to figure that out. But I'm here today, right now actually.

I just hate how inconsistent GM/Chevrolet dealership service departments/personnel are. I'm convinced that had I been helped by my usual service advisor that I would not be getting this software update. I'm also convinced that as soon as my bumper to bumper warranty runs out that they'll be more than willing to look up and inform me that I need every little software update that is released and every little service bulletin that is released for this car. As I mentioned before,I had called previously to ask about recent software updates, he essentially told me that any software updates were irrelevant unless I was having issues.

I bet when it runs out they'll suddenly deem my wind noise as excessive too.lol

Just frustrating and disappointing. But at least my radio will get one final update before warranty is out.
 

·
Registered
Joined
·
9 Posts
Well, they are finally doing the update. Well, technically they were supposed to do it last Saturday, they had the car for the entire day. But they said the GM/Chevrolet server that has the update files was down... not sure why it took them the whole day to figure that out. But I'm here today, right now actually.

I just hate how inconsistent GM/Chevrolet dealership service departments/personnel are. I'm convinced that had I been helped by my usual service advisor that I would not be getting this software update. I'm also convinced that as soon as my bumper to bumper warranty runs out that they'll be more than willing to look up and inform me that I need every little software update that is released and every little service bulletin that is released for this car. As I mentioned before,I had called previously to ask about recent software updates, he essentially told me that any software updates were irrelevant unless I was having issues.

I bet when it runs out they'll suddenly deem my wind noise as excessive too.lol

Just frustrating and disappointing. But at least my radio will get one final update before warranty is out.
Are there any differences that you can tell with the update as far as menus, graphics, etc.?
 

·
Registered
Joined
·
51 Posts
Discussion Starter · #6 ·
About that... yeah my radio was apparently broken or something and it wouldn't accept the software update. So, they installed a new radio last Saturday and they swear they did the latest update.

Well, come a few days later and I decide to listen to FM radio instead of my iPhone music, and I notice that the display now shows the frequency of the station and mhz, but does not show any radio station information. The old one did it, so this one should right? Well a good few minutes of searching and I can't find it. About 40 minutes on the phone with GM Infotainment technical support and they're thinking that either the dealership installed the wrong radio or that there's something wrong with this radio/the software.

So, it's back at the dealership... AGAIN..., this is the 3rd time I've brought my vehicle in for an infotainment related problem. I hope 3rd time is a charm.
 

·
Registered
Joined
·
9 Posts
One of the times I picked my Cruze up from the dealer my radio was like that. There is a setting I found - I think it was in the Menu - Radio - RDS Information (On or OFF). It was set for off. I turned it on and that restored the song info, etc.
 

·
Administrator, Resident Tater Salad
Joined
·
17,486 Posts
One of the times I picked my Cruze up from the dealer my radio was like that. There is a setting I found - I think it was in the Menu - Radio - RDS Information (On or OFF). It was set for off. I turned it on and that restored the song info, etc.
Mine was off when I took delivery of my car.
 

·
Registered
Joined
·
51 Posts
Discussion Starter · #9 ·
Car is still at the dealership for this issue. Been there since 8:30am, it's now 3:05pm. Just got off the phone with the service advisor, he said he has no news, but if they can't figure it out today, they'll have me bring it back in again... I'm thinking, "really, keep the car at the dealership, give me a rental and fix the problem that you created in the first place..." My biggest problem is that I'm only available on the Saturdays to have this thing serviced.

Once again, I think they're trying to postpone fixing my problem until after my bumper to bumper runs out so that they can then charge me.

I dunno, I love the cars that GM makes, but the customer service at their dealerships has got to be among the worst in the industry.
 

·
Registered
Joined
·
157 Posts
my 2017 cruze mylink has a weird failure mode where it won't link with the phone - it says "function not allowed while vehicle is moving". I will definitely be mentioning this to the dealer at the first oil change or whatever.
Only other problem with the car so far is the top two elements of rear window defogger don't work.
 

·
Registered
Joined
·
51 Posts
Discussion Starter · #11 ·
So, the latest MyLink update REMOVES the RDS functionality of the MyLink Radio. Just wanted to warn anyone. My car has been at the dealership since Tuesday, they installed ANOTHER brand new radio because GM tech support told them it's probably a defective or incorrect radio, the new radio showed the RDS information perfectly fine after installation, however, after they applied the new update, no more RDS.

So, GM has taken away that feature from our radios, they didn't bother to notify/warn customers, the dealerships, or the people at the corporate tech support level. My dealer only found out about it today when they called to ask about it again. The dealer was told that in the future the feature may be put back in, but as of right now MyLink radios do not have RDS functionality.


With my luck it's going to happen after my bumper to bumper warranty runs out, so that's be about a $150 update...
 
1 - 11 of 11 Posts
Top