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It's always a good idea to start by being nice at the maintenance shop and have a pleasant attitude. But, if that doesn't work then you may need to escalate and show some anger. You paid a lot of money for that car, and for the warranty that comes with it. They are basically calling you a liar. You may need to point that out to them. They should trust you and do whatever it takes to find out what's happening. You shouldn't have to prove that there is a problem before they do their job. Walk into the showroom while customers are looking at cars and start yelling that you want to see the general manager. I bet they start listening to you then.

GM customer service is also active on this site. You can find them and ask them to help you talk to the dealer.
 
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