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Bad rusting problems

11170 Views 29 Replies 17 Participants Last post by  kkilburn
i have a 2012 cruze ls with 9476 miles....i was giving her a bath the other day when i noticed rust all in the door jams on all 4 doors also on the bottom of the driver front door... i need advice on what steps to take. am i out of order for wanting the whole car inspected and possible repaint???




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should i notify gm directly about this problem? just in case the proper repair is not made?
I would actually call them up and notify them of the problem before you even take the car in for service.
 

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Discussion Starter · #6 · (Edited)
well i actually just called 2 different dealerships and there blowing me off about it saying i need to take it to a body shop that there not responsible for rust... also im having a vibration problem i'm on my second set of tires trying to correct the problem and the problem is still there.... also every time i fill up i check all my fluids and such and i keep finding my coolant just completely empty... so i have 3 issues that need to be addressed and all i get is excuses on how there book up for the next 2 weeks on jobs, and the next closest dealer is aprox 50-60 miles away and i can't be without a car and there not offering a loner..... is it just me or am i geting the taste of a lemon...or am i not geting the help because im having so many problems......
 

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well i actually just called 2 different dealerships and there blowing me off about it saying i need to take it to a body shop that there not responsible for rust... also im having a vibration problem i'm on my second set of tires trying to correct the problem and the problem is still there.... also every time i fill up i check all my fluids and such and i keep finding my coolant just completely empty... so i have 3 issues that need to be addressed and all i get is excuses on how there book up for the next 2 weeks on jobs, and the next closest dealer is aprox 50-60 miles away and i can't be without a car and there not offering a loner..... is it just me or am i geting the taste of a lemon...or am i not geting the help because im having so many problems......
You are getting shafted by your dealers. You need to contact GM immediately and have them sort this out. They are required under the terms of the warranty to provide you with a rental vehicle during repairs. It's in your warranty paperwork. The vehicle is under warranty and even if body work does need to be done on it, it will be done by the dealer through a third party; you shouldn't have to be responsible for this. The corrosion warranty on this car definitely covers what you're seeing and that's GM's problem, not yours.

Call GM directly, file a case with them, and don't take no for an answer until they get an appointment set up for you to take your car in and have a rental ready for you to drive off until the car is done.'

I would be beyond furious if I was in your shoes.
 

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I would be beyond furious if I was in your shoes.
i see a lot of people bitching around here about the stupidest things like it is the end of the world. this rust is a big deal and i would raise ****. the car being less than a year old the only rust i could see them not willing to cover would be a rock chip that had a touch of rust in it.

can you get any better pics of the rust?
 

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well i actually just called 2 different dealerships and there blowing me off about it saying i need to take it to a body shop that there not responsible for rust... also im having a vibration problem i'm on my second set of tires trying to correct the problem and the problem is still there.... also every time i fill up i check all my fluids and such and i keep finding my coolant just completely empty... so i have 3 issues that need to be addressed and all i get is excuses on how there book up for the next 2 weeks on jobs, and the next closest dealer is aprox 50-60 miles away and i can't be without a car and there not offering a loner..... is it just me or am i geting the taste of a lemon...or am i not geting the help because im having so many problems......
Fully agreed with both responses below!!!

You are getting shafted by your dealers. You need to contact GM immediately and have them sort this out. They are required under the terms of the warranty to provide you with a rental vehicle during repairs. It's in your warranty paperwork. The vehicle is under warranty and even if body work does need to be done on it, it will be done by the dealer through a third party; you shouldn't have to be responsible for this. The corrosion warranty on this car definitely covers what you're seeing and that's GM's problem, not yours.

Call GM directly, file a case with them, and don't take no for an answer until they get an appointment set up for you to take your car in and have a rental ready for you to drive off until the car is done.'

I would be beyond furious if I was in your shoes.
Ask the dealers to deny you in writing. Then watch how fast their attitudes change.
 

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The doors on these cars trap LOTS of water. When I open my driver's door after a heavy dew even, a good bit of water runs out. It's a flood after a rain. That's going to be an issue down the road. About the only way to combat it before the onset of rust is to spray oil-based rust-proofing compound inside the doors.

I hope that GM repaints that for you! A less than year old car should not be rusting. Period.
 

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I can't tell from the pics but are the spots through or on the paint? I have had two pickup that were shipped by rail and at first the looked fine but suddenly rust spots appeared all over the trucks. The first truck I freaked out because it was white and they were everywhere. Apparently the metallic brake shoes from the trains give off alot of dust and anywhere the wind goes it gets deposited. After time since they are metallic shoes the dust corrodes and it looks like a major problem occuring but just a simple compound job cleans them up. When the second truck did the same thing I was ready for it. The only other thing might possibly be the cause, Salt spreader blasting salt and chipping paint?
I hope it isn't an actual corrosion issue.
 

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yikes.... i had an issue with little tiny dots of rust all over my car almost right away... have a white eco... took it to the dealership and it turned out to be break dust that was resting on the car from both mine and other vehicles and that was was actually "rusting"... dealership gave it an acid was and presto! all gone... not saying this is what your dealing with but could be a possibility
 

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You want their attention.

On Saturday, park the car in front of their lot (but not on their properly), Get a few big signs that say GM sold me a lemon.

Watch how high they jump.
 

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Discussion Starter · #19 ·
so a quick update i contacted gm about the problems i was having with my car and i am pleased with what they guy there had done for me '' free rental car and gas'' and located a dealer that would actually help me ''so i thought'' my car spent the night at the dealer they did some testing for a coolant problem i was having. upon asking about the rust spots the service guy replies ill get my service manager to get back with you on that as soon as possible........faxed the invoice i got from the dealer to gm still waiting on a reply!!!
 

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Someone should really start a thread about inadequate dealerships, who and where they are like the ones here not doing their jobs and then see how service friendly they become, because I am tired and frustrated of hearing about how poorly Cruze and other GM vehicle owners are being treated!
 
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