Blank MyLink Touch Screen (How to Fix)

236579 Views 21 Replies 16 Participants Last post by Blasirl, May 11, 2022

iTz SADISTIK

Discussion Starter · Jul 24, 2014 (Edited by Moderator)

I looked around a bit and only saw random posts about his topic. If you have a newer Cruze with the touchscreen MyLink and your screen is blank.... here's how you fix it.

First off, what you'll notice is that the USB port isn't functioning, and no matter how many buttons you press the MyLink won't turn on. After speaking with the Chevy Infotainment team I've learned the reason this happens is that the radio is clearing its cache (desk) of stored memory (in basic terms it's like a cookie but for your stereo).

In order to return MyLink to a functional unit, you have to shut off the car, open the door, close the door, don't lock the car (I didn't anyways), and let it sit for 5 minutes or longer. Once you turn the car back on the system will be reset and return to normal. Don't worry, none of your settings will be deleted.

Hope this helped you out!

Reactions: 3

1 - 20 of 22 Posts

Chevy Customer Care

· #2 · Jul 25, 2014 (Edited by Moderator)

Hey iTz SADISTIK!

Thanks for the information! I hope this does benefit others here on the forum who may be experiencing some MyLink concerns. Just to be sure, I'm going to leave the Infotainment number here for anyone's convenience; 855-478-7767. Always feel free to reach out to us via private message if any other concerns arise everyone! SADISTIK, thanks for always sending customers our way!

.

Patsy G
Chevrolet Customer Care

Reactions: 1

tinosolo

· #3 · Dec 29, 2015

This is not working for me. can someone help. Everything is functioning right but mylink display is off and no key is bringing it up. It's a Chevy Cruze 2013 2LT

ChevyGuy

· #4 · Dec 29, 2015

Try this. With the car on, press the button on the steering wheel - then one with the picture of a talking person. When the system asks for a command, say "Display on". See if that helps.

Reactions: 1

Sheabutta85

· #5 · May 10, 2016

MyLink in 2015 Cruze not working

I have a 2015 Chevy Cruze. Mine went dark yesterday. I called customer care and we troubleshot with no luck. I tried disconnecting the battery and reconnecting the battery, all the fuses look great. I would like to know whats wrong with this before bringing it to a dealer. This seems ridiculous for a brand new car to already have this problem.

ChevyGuy

· #6 · May 10, 2016

Sheabutta85 said:
This seems ridiculous for a brand new car to already have this problem.

"Infant death". It should be rare, but it sucks when it happens to you. That's why there's a warranty.

ss1981

· #7 · May 24, 2016

iTz SADISTIK said:
I looked around a bit and only saw random posts about his topic. If you have a newer Cruze with the touchscreen MyLink and your screen is blank.... here's how you fix it.

First off, what you'll notice is that the USB port isn't functioning and no matter how many buttons you press the MyLink won't turn on. After speaking with the Chevy Infotainment team I've learned the reason this happens is that the radio is clearing it's cache (desk) of stored memory (in basic terms it's like a cookie but for your stereo).

In order to return MyLink to a functional unit you have to shut off the car, open the door, close the door, don't lock the car (I didn't anyways) and let it sit for 5 minutes or longer. Once you turn the car back on the system will be reset and return to normal. Don't worry, none of your settings will be deleted.

Hope this helped you out!

Thanks a million, my wife, 2 young boys and I are on the tail end of our vacation, driving from Chilliwack, BC, Canada, to Los Angeles and back, stereo died 10 miles outside of Seaside, Oregon tonight. Almost lost my *bleep* when it went down. Checked the forum as soon as I got situated in the hotel and your comment was 100% spot on. Resolved the isse, now I can breath easier knowing we have a stereo and GPS for the last leg of our drive home tomorrow.

matt121188

· #8 · Sep 20, 2016 (Edited by Moderator)

Solved

Hey Everyone I also had this issue and this is how I fixed it.
It won't let me post a link until I upload three comments, so let me try it like this...
"

"

Good Luck!!!

Reactions: 1

JoshDS

· #9 · Jun 22, 2017

what if fuse #5 is blown with a black mylink screen but radio works but radio controls done work . ive tried to replace the fuse it blows instantly ????

Philb

· #10 · Oct 19, 2017 (Edited by Moderator)

I've found a solution (so far at least) for the MyLink screen blanking out intermittently and the directional signal sound not working on my 2013 Cruze LT. I followed the advice on this video:

but that didn't work however when I pulled the #4 fuse for the Infotainment system, I remembered seeing a bit of brown corrosion on the fuse.

I used an emory board to clean the contacts, reinserted the fuse, and the problem has not returned and it's been almost 24 hours. The problem started three days ago and persisted daily but has not happened since cleaning the fuse. I'm hoping that a simple fix solved the problem.

Philb

· #11 · Oct 24, 2017

Philb said:
I've found a solution (so far at least) for the MyLink screen blanking out intermittently and the directional signal sound not working on my 2013 Cruze LT. I followed the advice on this video: https://youtu.be/VwbYrL8Iq5A but that didn't work however, when I pulled the #4 fuse for the Infotainment system, I remembered seeing a bit of brown corrosion on the fuse. I used an emory board to clean the contacts, reinserted the fuse, and the problem has not returned and it's been almost 24 hours. The problem started three days ago and persisted daily but has not happened since cleaning the fuse. I'm hoping that simple fix solved the problem.

UPDATE: After four days it started again but only occasionally. I'll wait until it fails completely before bringing it to the dealer otherwise they probably won't find the problem.

Campbellonh

· #12 · May 8, 2018

We had the same issue, which happened just before we got to the dealership for another issue (check engine light). They "diagnosed" that the radio displayed had failed and would have to be replaced, to the tune of $650. We said no and went home, then started digging, and found the fuse was blown. A stupid little 7.5A fuse, how'd they miss it. I'll not go back to them for anything. Makes me wonder about their diagnosis for the check engine light (a failing exhaust particulate sensor).

ma7mgte

· #13 · Dec 7, 2018

matt121188 said:
Hey Everyone I also had this issue and this is how I fixed it.
It won't let me post a link until I upload three comments, so let me try it like this...
"https://youtu.be/VwbYrL8Iq5A"

Good Luck!!!

Thanks, this worked for me. BTW, happened at 41,000 mi...

Blasirl

· #14 · Dec 8, 2018

Weird, I tried posting the video in the link above,but the website refuses to comply

ma7mgte

· #15 · Dec 9, 2018

Found the issue

· #16 · May 2, 2020

Ok. I was on day 4 replaced battery, replaced fuses. Did the door trick. Nothing

I rolled down all my windows so I could clean it. All four auto rolled down. Only my driver has auto roll. I pushed them up a hair. ANd boom. Radio worked.

Turn in car. Roll all your windows down, then back up .

KelleeAnne

· #17 · Oct 7, 2020

Campbellonh said:
We had the same issue, which happened just before we got to the dealership for another issue (check engine light). They "diagnosed" that the radio displayed had failed and would have to be replaced, to the tune of $650. We said no and went home, then started digging, and found the fuse was blown. A stupid little 7.5A fuse, how'd they miss it. I'll not go back to them for anything. Makes me wonder about their diagnosis for the check engine light (a failing exhaust particulate sensor).

I just purchased a 2014 Chevy Sonic Saturday. My touchscreen is not working. It comes on and boots completely fine, but it doesnt work as a touchscreen! I tried using my finger, nail, a stylus, nothing works. I can see all of the options but can't use them. I can only control the stereo from the steering wheel controls. I also contacted the dealership and was told it would be $600 for a "screen repair". I'm hoping maybe it will be a fuse issue as well? Any suggestions?

CAPE TOWN

· #18 · Mar 20, 2021

Hi I've got a 2016 Chevy Cruz, my Mylink infotainment systems started freezing, then the screen went black, now it's completely of it goes on when ever it want to what can be the problem please assist

KIND REGARDS
ASHRAF DAVIDSE
CAPE TOWN
SOUTH AFRICA

Blasirl

· #19 · Mar 22, 2021

CAPE TOWN said:
Hi I've got a 2016 Chevy Cruz, my Mylink infotainment systems started freezing, then the screen went black, now it's completely of it goes on when ever it want to what can be the problem please assist

KIND REGARDS
ASHRAF DAVIDSE
CAPE TOWN
SOUTH AFRICA

Welcome Aboard!

Where was it manufactured?

Don't forget to introduce yourself and your Cruze here.

CAPE TOWN

· #20 · Mar 22, 2021

Hi

That's a good question I will need to find out where it was manufactured, I bough the vehicle at A GM dealer in CaPe Town South Africa.

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