[terrybjohnston]

I have a 2011 Cruze with Onstar and have had no problems pairing the phone or the Bluetooth for over a year. All of a sudden the phonebook will not load. I have checked with Verizon and no answers. I have not changed phones and the phone is updated. Anyone else have this problem?

 

[Chevy Customer Care]

I have a 2011 Cruze with Onstar and have had no problems pairing the phone or the Bluetooth for over a year. All of a sudden the phonebook will not load. I have checked with Verizon and no answers. I have not changed phones and the phone is updated. Anyone else have this problem?

terrybjohnston,
I would recommend that you take your Cruze and your phone into your dealer to have them look into this for you. They should be able to assist you in finding a solution to this problem. Please keep me posted and if you have any questions please feel free to contact me anytime. Also, welcome to the forum!!
Thank you,
Stacy Chevrolet Customer Service