I have two Cruzes, a 2011 and 2015 both have issues with two different IPhones and direct connecting to the built in usb port. Out of curiosity I bought an aftermarket charger I could plug into the 12 volt port accessory port and use that to charge my phone. Then I stream my audiobooks using Bluetooth this has been much more reliable and less frustrating. The only issue I ever run into is sometimes the radio says paused while the phone is actually playing. This is when I first get into the car and connect not after that. All I have ever had to do is press pause on the phone wait a few seconds press play and the system syncs up and works. Direct connection was never that reliable for me. Sometimes it was so frustrating I just gave up and turned the radio off.