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FI Lunatic
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1,380 Posts
I'm heading to the dealer in the morning once I get off work. I'm basically going to tell them that I want another car and that I don't feel comfortable driving a car that had a major problem within the first 30 miles and that IDK what else could go wrong with the car. What do you guys think? Is this too much to ask for?
I'm with Queencity on this one....I would only leave in a different car. As another post stated, you basically barely got a good test drive in, then this happens, c'mon!
 

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FI Lunatic
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1,380 Posts
Good deal! ....yeah, sometimes it's kind of a letdown to get all keyed up and wound out for a fight, only none ever happens...then again, with an outcome such as yours, relief does set in nicely!


Enjoy your Cruze!!!!
 

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FI Lunatic
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1,380 Posts
Good to hear it worked out.

Source? On another car board I'm on, there's all sorts of (to me) misinformation about returning new cars and lemon laws. For instance, there's no mandated cooling off/return period for cars in WA and CA.

So, I started a thread asking for people to speak up and point to reputable sources stating otherwise for any state. So far, nobody's come forward. :rolleyes:
queencitypr0 did state "I think..." which indicates an admitted opinion so the source is the OP....but....

for North Carolina Lemon Law particulars, this from the NCDOJ website:

Lemon Law

The North Carolina Lemon Law, also known as the New Motor Vehicles Warranties Act (N.C.G.S. 20-351), applies to new passenger cars, pick-up trucks, motorcycles and most vans bought in North Carolina. It requires manufacturers to repair defects that affect the use, value, or safety of a new motor vehicle within the first 24 months or 24,000 miles (whichever comes first).

Your car may be covered by the Lemon Law if all of the following have happened:
  • The problem occurs in some part of the vehicle that is covered by the manufacturer's warranty and you are within the warranty period. It does not need to be something that keeps you from being able to drive the car. For example, faulty air conditioning or peeling paint could be considered defects under the Lemon Law.
  • You tell the manufacturer about the problem in writing and give them a reasonable period, but not more than 15 days, to fix it.
  • The manufacturer makes “a reasonable number of attempts” to fix the vehicle. This means that the car has been repaired for the same problem four or more times, or that it has been out of service a cumulative total of 20 or more business days during a 12 month period of the warranty.
  • The manufacturers’ efforts to fix the lemon fail. Under the law, they must either replace your car or buy it back. You get to decide between a comparable new car and a refund.
It is a good idea to read your warranty to find out what kind of remedies your manufacturer might offer outside of the Lemon Law.

Your rights under the Lemon Law:
If the manufacturer hasn’t fixed your car after a reasonable number of attempts, you are entitled to choose a comparable new replacement vehicle, or a refund. The law does not spell out what a comparable new replacement vehicle is, though it would most likely be an identical make and model.

If your car is a lemon, you are entitled to a refund of:
  • The full contract price including, but not limited to, charges for undercoating, dealer-preparation and installed options, plus the non-refundable portions of extended warranties and service contracts.
  • All upfront charges, including but not limited to, sales tax, license and registration fees.
  • All finance charges you incurred after you first reported the problem to the manufacturer, or authorized dealer.
  • Any incidental damages, less a reasonable allowance for your use of the vehicle.
Under the law, the refund is reduced by a “reasonable allowance” for your use of the vehicle. The following formula is used to calculate the refund:
Refund = Purchase Price - ((Purchase Price x Actual Mileage) /120,000)
What About Disputes?
Many auto manufacturers have dispute resolution programs for customers with warranty problems. Some require you to use these programs before you go to court. Read your warranty for more information. You may also wish to see if the Better Business Bureau's dispute resolution service can help, or consider seeking advice from a private attorney.

We Can Help
If you have a complaint about new car waranties contact us for help or call toll free within North Carolina at 1-877-5-NO-SCAM.

Link/Source: Lemon Law
 
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