What did they have to say?I was contacted by 3 representatives from GM- the last being from Mark Reuss' Executive office. I was told they are well aware of all the Cruze odor problems and even my case but it sure doesn't seem like I to me. It truly does seem like they are only dealing with those who bother to complain about it.
Sorry to hear they couldn't fix the issue for you, you were very patient.Well, with disappointment I have to report that the smell has returned under the hood and inside my cabin. In addition, I have lost another 1/4" of coolant in my surge tank this past month. I have owned my Cruze 10 months now and decided to reopen a case with GM. My dealership had it for 2 days trying to figure out the issue once again and nothing appears to be faulty. I am now playing phone tag with the district specialist and was finally able to make contact today. They are suggesting that I look for a different dealership and have them look at my car. I have a competent dealership and they have bent over backwards for me trying to figure this issue out. It is not a dealership problem, so I decided to handle the matter myself.
I have decided to get rid of the car. Other than the coolant issue the car was a great running car. My replacement car is a Subaru Outback (owned one before) and I am optimistic that I won't have a coolant issue with my Subaru. I learned a lot on this forum and it was helpful. If you don't have the coolant smell issue that is awesome. If you do have this issue, I hope you have better success with your car than I did.
What issues did you have with Subaru? I know a bunch of folks who own them and all say they were very reliableSorry to hear you left us, hopefully you have better luck with Subaru than I did. Best dealership for Subaru is Cherry Hill, NJ 5 mins from Subaru of America. Did you get the traditional Outback, the Legacy sedan with a "lift kit", or the WRX one?
Trans, turbo and engine isues as well as a few misc things here and there, the normal 1st year production Legacy issues. The parts aren't cheap either if you break something, one time use bolts break in the process of removing them. It's a love hate relationship in a nutshell. I wish the **** with all the blown engines out there, Subaru would sell a long block already.What issues did you have with Subaru? I know a bunch of folks who own them and all say they were very reliable
I'm working with a dealer right now for this smell in my 2013. I was informed today that they treated it for mold, so I'm expecting I'll still have the smell, but mixed with deodorant, on my commute home tonight. My smell seems to emanate from the left side, particulary the panel vent to the left of the steering wheel.Hey guys, just wanted to note that we haven't heard of any new coolant/antifreeze/Glycol based lubricant smell issues lately, which is a good thing, but I'm guessing it's more to do with it being summer now and the heater isn't being used which usually seemed to escalate the problem.
With that said, I was wondering if any of the current 2013 Cruze owners here who either ordered their Cruze from the factory just prior to the beginning of the 2014 Cruzes being built or just those who have a late production 2013 Cruze are having any coolant smell issues? Also are any current 2014 Diesel and/or gas Cruze owners having any coolant smell issues?
Would anyone with a late 2013 Cruze or a 2014 Cruze be willing to go on a drive and run their heat (if it gets cool at night where you live) for a while and see if anything happens?
Thanks. I'm taking it in today with prints of the summary at the beginning of this thread. The service adivsor seemed unaware of this issue when I picked the car up last week.loyalsubject,
I am sorry to hear you are having this concern. If you need assistance while at the dealership, please be sure to reach out to us via private message. We look forward to hearing from you.
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