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I was contacted by 3 representatives from GM- the last being from Mark Reuss' Executive office. I was told they are well aware of all the Cruze odor problems and even my case but it sure doesn't seem like I to me. It truly does seem like they are only dealing with those who bother to complain about it.
What did they have to say?
 

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Well, with disappointment I have to report that the smell has returned under the hood and inside my cabin. In addition, I have lost another 1/4" of coolant in my surge tank this past month. I have owned my Cruze 10 months now and decided to reopen a case with GM. My dealership had it for 2 days trying to figure out the issue once again and nothing appears to be faulty. I am now playing phone tag with the district specialist and was finally able to make contact today. They are suggesting that I look for a different dealership and have them look at my car. I have a competent dealership and they have bent over backwards for me trying to figure this issue out. It is not a dealership problem, so I decided to handle the matter myself.

I have decided to get rid of the car. Other than the coolant issue the car was a great running car. My replacement car is a Subaru Outback (owned one before) and I am optimistic that I won't have a coolant issue with my Subaru. I learned a lot on this forum and it was helpful. If you don't have the coolant smell issue that is awesome. If you do have this issue, I hope you have better success with your car than I did.
 

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Sorry to hear you left us, hopefully you have better luck with Subaru than I did. Best dealership for Subaru is Cherry Hill, NJ 5 mins from Subaru of America. Did you get the traditional Outback, the Legacy sedan with a "lift kit", or the WRX one?
 

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Well, with disappointment I have to report that the smell has returned under the hood and inside my cabin. In addition, I have lost another 1/4" of coolant in my surge tank this past month. I have owned my Cruze 10 months now and decided to reopen a case with GM. My dealership had it for 2 days trying to figure out the issue once again and nothing appears to be faulty. I am now playing phone tag with the district specialist and was finally able to make contact today. They are suggesting that I look for a different dealership and have them look at my car. I have a competent dealership and they have bent over backwards for me trying to figure this issue out. It is not a dealership problem, so I decided to handle the matter myself.

I have decided to get rid of the car. Other than the coolant issue the car was a great running car. My replacement car is a Subaru Outback (owned one before) and I am optimistic that I won't have a coolant issue with my Subaru. I learned a lot on this forum and it was helpful. If you don't have the coolant smell issue that is awesome. If you do have this issue, I hope you have better success with your car than I did.
Sorry to hear they couldn't fix the issue for you, you were very patient.
I hope you like your Subaru better than the Mazda 3 I just bought. What a rough, uncomfortable ride. I thought my Cobalt was uncomfortable, but the Mazda is worse (handles well though).
I was also looking into the Subaru Impreza before I got the Mazda but was concerned that the throttle was too touchy for my big feet. Is the Outback like that? I was also thinking about the Forester since it's not much bigger than the Impreza and may ride better.
I was planning on keeping the Mazda 3 until the next Cruze comes out but I don't know if my internal organs can last that long.

Sorry to hear you left us, hopefully you have better luck with Subaru than I did. Best dealership for Subaru is Cherry Hill, NJ 5 mins from Subaru of America. Did you get the traditional Outback, the Legacy sedan with a "lift kit", or the WRX one?
What issues did you have with Subaru? I know a bunch of folks who own them and all say they were very reliable
 

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Discussion Starter #46
BigSkyMontana - I'm disappointed that GM couldn't/wouldn't resolve your coolant odor issues and wish you the best of luck with your Subaru. Your patience and reporting on the efforts to resolve this allowed many of us to successfully resolve our coolant odor issues.
 

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What issues did you have with Subaru? I know a bunch of folks who own them and all say they were very reliable
Trans, turbo and engine isues as well as a few misc things here and there, the normal 1st year production Legacy issues. The parts aren't cheap either if you break something, one time use bolts break in the process of removing them. It's a love hate relationship in a nutshell. I wish the **** with all the blown engines out there, Subaru would sell a long block already.
 

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Haven't had a chance to post since my last posting, but thanks everyone for your comments and support. I know all cars have issues and I am confident that I made a good choice by saying goodbye to my Cruze. I did lose a few dollars, but to be honest it was worth getting rid of the headaches and closing the drivers door handing over the keys. I understand that not all Cruzes' have this problem and that's good news for the owners. I really have a heart for American made products, but after this experience it was easy for me to transition back into a Subaru since I've owned four of them in the past and have had great success with the vehicles. All of my Subaru's have been reliable and I have only replaced wear and tear items which was.....not very often. Furthermore, my family enjoys the outdoors so the Outback is a better fit for us to travel and enjoy the big sky country here in Montana. I hope that the future production of the Cruze continues to weed out problems that surface and provide satisfaction to most if not the majority of owners. I will still check out Cruze talk to keep updated on the Cruze production. problems, and successes.
 

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I thought I would run a Carfax vehicle history report on my "once upon a time" Cruze when I was running a Carfax report for the Subaru I purchased last week. I was curious what would show on a Carfax for the Cruze relating the the dye/pressure checks, tube and seal maintenance and the HVAC case R/R. As many of you know I have had my Cruze in the service department several times for dye/pressure checks, the seals, tube, and tape job and finally the HVAC case R/R'd. When I pulled up the Carfax report and viewed the comments regarding all the coolant issue visits it read "Maintenance inspection completed" with the exception of the HVAC box R/R which read "Heated oxygen sensor replaced". It also appears that when the shield was cut away it was also annotated as "Maintenance inspection completed". Other services such as tires rotated, oil and filter changed, engine/power train computer/module reprogrammed read as typed. I am not sure how this information gets processed into the Carfax system. Not wanting to get off topic here, just thought I would share how the Carfax report read related to the maintenance performed regarding the coolant issues on my Cruze.
 

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Discussion Starter #52
Carfax is only useful as a starting point.
 

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Hey guys, just wanted to note that we haven't heard of any new coolant/antifreeze/Glycol based lubricant smell issues lately, which is a good thing, but I'm guessing it's more to do with it being summer now and the heater isn't being used which usually seemed to escalate the problem.

With that said, I was wondering if any of the current 2013 Cruze owners here who either ordered their Cruze from the factory just prior to the beginning of the 2014 Cruzes being built or just those who have a late production 2013 Cruze are having any coolant smell issues? Also are any current 2014 Diesel and/or gas Cruze owners having any coolant smell issues?

Would anyone with a late 2013 Cruze or a 2014 Cruze be willing to go on a drive and run their heat (if it gets cool at night where you live) for a while and see if anything happens?
I'm working with a dealer right now for this smell in my 2013. I was informed today that they treated it for mold, so I'm expecting I'll still have the smell, but mixed with deodorant, on my commute home tonight. My smell seems to emanate from the left side, particulary the panel vent to the left of the steering wheel.

I don't have my build date as I'm picking up the car this afternoon, but I took delivery of it in February from dealer stock.
 

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Discussion Starter #54
I had to have my 2012 ECO MT treated for mold and have the HVAC replaced. It's been close to freezing for most of the past week with a few days in the mid-20s. No odors.
 

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Hpoefully the dealer that did the evap cleanout remembered to turn on the afterblow feature to prevent a recurrence.

Rob
 

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loyalsubject,

I am sorry to hear you are having this concern. If you need assistance while at the dealership, please be sure to reach out to us via private message. We look forward to hearing from you.

Erica Tiffany
Chevrolet Customer Care
 

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With the cold temps. this fall I now have the cabin smell. All last winter I never had any smell and now this winter I do. How????

I can detect no smell in the engine bay and my coolant level has not moved.

I believe it's the lube smell, it's just a little different than coolant smell. Still why now after a year of no smell last winter?

The smell isn't causing me headaches or anything, but is there with high heat and low fan setting at the floor.
 

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loyalsubject,

I am sorry to hear you are having this concern. If you need assistance while at the dealership, please be sure to reach out to us via private message. We look forward to hearing from you.

Erica Tiffany
Chevrolet Customer Care
Thanks. I'm taking it in today with prints of the summary at the beginning of this thread. The service adivsor seemed unaware of this issue when I picked the car up last week.
 

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Discussion Starter #60
Make sure that you point out that you don't smell any coolant odors in the engine bay. This eliminates PIs 0762 (Water Pump Replacement) and 0740 (other engine coolant leak checks and vapor reroute from coolant tank vent).
 
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