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Discussion Starter · #1 ·
So I went in for my 7500 mile oil change and the dealer recommended Mobil Delvac 1 ESP as the synthetic oil for my car.

They were very understanding and used my Mobil 1 ESP 5w30. Seems the education still isn't getting through.

I was also told by one employee that I would void my warranty if I used a non-Dexos 2 oil. Not really confidence inspiring but they were willing to listen to my concerns.

I hope they get this figured out. Officially there is no listed synthetic oil for the Cruze in the GM parts manual.


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So I went in for my 7500 mile oil change and the dealer recommended Mobil Delvac 1 ESP as the synthetic oil for my car.

They were very understanding and used my Mobil 1 ESP 5w30. Seems the education still isn't getting through.

I was also told by one employee that I would void my warranty if I used a non-Dexos 2 oil. Not really confidence inspiring but they were willing to listen to my concerns.

I hope they get this figured out. Officially there is no listed synthetic oil for the Cruze in the GM parts manual.


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Looks like a nice oil other then the ash is at 1%... 0.8% or less is the sweet spot. Too bad, I expect ignorance from someone off the street but from the service department of the company selling the product...unacceptable under any circumstance. If you're not 100% confident, ask someone else who is or take the time to make a call/look something up....Like we've all done :)
 

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This is why I want to just do the oil changes myself but my dealer has a deal if I go to them for maintenance then I get free tires for life. When it does come time for my service I am going to print everything out that they car should have done to it and hand it to the service manager.
 

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Is Mobil 1 Dexos 2 approved? I know it's Dexos 1.
 

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Is Mobil 1 Dexos 2 approved? I know it's Dexos 1.
Some types are. The OP got the correct type of Mobil 1.The information below came from GM dexos information center
Brand Name Supplier Fluid Type Viscosity Region
ACDelco dexos2™ SAE 5W-30 General Motors dexos2 5W-30 Global
Aral HighTronic G 5W-30 Aral AG dexos2 5W-30 Global
Ardeca Syn-Tec DX 5w30 Vroman NV dexos2 5W-30 Europe
Astris DPF Plus C3 SAE 5W-30 Astris SA dexos2 5W-30 Europe
Bardahl XTC Syntronic GM 5w30 Bardahl dexos2 5W-30 Europe
BP Visco 7000 C 5W-40 BP Plc. dexos2 5W-40 Global
BP Visco 5000 M 5W-30 BP Plc. dexos2 5W-30 Global
Castrol Edge 5W-40 Castrol Ltd. dexos2 5W-40 Global
Castrol Edge Professional OE 5W-30 Castrol Ltd. dexos2 5W-30 Global
Castrol Edge Professional OE-X DX 5W-30 Castrol Ltd. dexos2 5W-30 Global
Castrol Edge Turbo Diesel 5W-40 Castrol Ltd. dexos2 5W-40 Global
Castrol Magnatec 5W-30 C3 Castrol Ltd. dexos2 5W-30 Global
Castrol Magnatec 5W-40 C3 Castrol Ltd. dexos2 5W-40 Global
Castrol Magnatec Diesel DX 5W-40 Castrol Ltd. dexos2 5W-40 Global
Castrol Magnatec Professional MP 5W-30 Castrol Ltd. dexos2 5W-30 Global
Castrol Magnatec Professional MP DX 5W-30 Castrol Ltd. dexos2 5W-30 Asia Pacific
Castrol Magnatec Professional OE 5W-40 Castrol Ltd. dexos2 5W-40 Global
Champion Syntolube GSB Wolf dexos2 5W-30 Europe
Delek Motorsynth FE 5w30 Delek Lubricants dexos2 5W-30 SA, ME, Africa
Denicol Long Drive MST 5W-30 Denicol Motor Oil NV dexos2 5W-30 Europe
De Oliebron BV Tor Specialsynth NF De Oliebron BV dexos2 5W-30 Europe
Elaion F50 d2 YPF SA dexos2 5W-30 SA ,ME, Africa
ELF Excellium C3 5W-40 TOTAL Lubrifiants dexos2 5W-40 Global
Elf Solaris LSX 5W-40 TOTAL Lubrifiants dexos2 5W-40 Global
Elf Solaris MSX 5W-30 TOTAL Lubrifiants dexos2 5W-30 Global
Enviro Plus SAE 5W-40 Penrite Oil Company Pty Ltd. dexos2 5W-40 Asia Pacific
FeuVert dexos2™ 5W-30 FeuVert dexos2 5W-30 Europe
G-Energy Service Line GMO 5W-30 Gazpromneft-lubricants, Ltd dexos2 5W-30 Europe
Havoline Ultra S 5W-30 Chevron Products dexos2 5W-30 Global
Havoline Ultra S 5W-40 Chevron Products dexos2 5W-40 Global
TITAN GT1 Pro Flex Fuchs dexos2 5W-30 Global
TITAN GT1 Pro Gas Fuchs dexos2 5W-30 Global
TITAN Supersyn D2 SAE 5W-30 Fuchs dexos2 5W-30 Global
GALP ACTIVE 3000 G 5W30 Petroleos de Portugal, Petrogal S.A. dexos2 5W-30 Global
GALP FORMULA G DX2 5W30 Petroleos de Portugal, Petrogal S.A. dexos2 5W-30 Global
GM Genuine Motor Oil dexos2 General Motors Europe dexos2 5W-30 Europe
Gulf Progress Efficiency 5W-40 TOTAL Lubrifiants dexos2 5W-40 Portugal &
Spain Only
Gulf Progress Extended 5W-30 TOTAL Lubrifiants dexos2 5W-30 Portugal &
Spain Only
IGOL Profive Emeraude IGOL dexos2 5W-30 Europe
KunLun Tianrun 9000 C3 5W-30 PetroChina dexos2 5W-30 Asia Pacific
Liqui Moly Pro-Engine M 500 Liqui-Moly dexos2 5W-30 Europe
Liqui Moly Top Tec 4600 Liqui-Moly dexos2 5W-30 Europe
Lukoil Genesis Premium 5W-30 LukOil dexos2 5W-30 Global
Lukoil Genesis Premium 5W-40 LukOil dexos2 5W-40 Global
Megol Motorenoel Efficiency Meguin dexos2 5W-30 Europe
Midland Axxept OEL-Brack AG dexos2 5W-30 Europe
Mobil 1 ESP 0W-40 ExxonMobil dexos2 0W-40 Global
Mobil Super 3000 Formula G 5W-30 ExxonMobil dexos2 5W-30 Global
Mobil Super 3000 Formula G 5W-40 ExxonMobil dexos2 5W-40 Global
Mobil Super 3000 XE 5W-30 ExxonMobil dexos2 5W-30 Global
MOL Dynamic Gold MOL-Lub GmbH dexos2 5W-30 Europe
Motorex Select D-XL Bucher AG Langenthal dexos2 5W-30 Europe
Motorex Select LA-X Bucher AG Langenthal dexos2 5W-30 Europe
MotorOil Premium Synthetic GM dexos2 MPM International Oil Co. BV dexos2 5W-30 Europe
Motul 8100 X-clean Motul dexos2 5W-40 Global
Motul Expert G 5W-30 Motul dexos2 5W-30 Global
Motul Specific dexos2 Motul dexos2 5W-30 Global
Multilife C-Three Morris Lubricants dexos2 5W-30 Europe
Nulon Full Synthetic 5W-30 Diesel Formula Long Life
Engine Oil
Nulon Products Australia Pty Ltd. dexos2 5W-30 Asia Pacific
OMV BIXXOL special C3 OMV Refining & Marketing GmbH dexos2 5W-30 Europe
PO MAXIMA GA Petrol Ofisi (POAS) dexos2 5W-30 Global
Q8 Formula Special G Long Life SAE 5W-30 Kuwait Petroleum dexos2 5W-30 Europe
Quartz DEO 5W-30 TOTAL Lubrifiants dexos2 5W-30 Global
RAVENOL HLS SAE 5W-30 Ravensberger Schmierstoff dexos2 5W-30 Europe
RAVENOL LSG SAE 5W-30 Ravensberger Schmierstoff dexos2 5W-30 Europe
ROWE HIGHTEC SYNT RS DLS SAE 5W-30 ROWE MINERALÖLWERK dexos2 5W-30 Europe, Asia Pacific, SA/ME/Africa
ROWE HIGHTEC MULTIFORMULA SAE 5W-40 ROWE MINERALÖLWERK dexos2 5W-40 Europe, Asia Pacific, SA/ME/Africa
Shell Helix Ultra AG 5W-30 Shell Oil Products Co. dexos2 5W-30 Global
Sinopec Polar Star S1 Sinopec dexos2 5W-30 Asia Pacific
Sinopec Polar Star S2 Sinopec dexos2 5W-40 Asia Pacific
Statoil LazerWay G Svenska StatOil AB dexos2 5W-30 Europe
Tecar International Trade GmbH TECAR Special DX2 dexos2 5W-30 Europe
TOTAL Quartz Ineo MC3 5W-30 TOTAL Lubrifiants dexos2 5W-30 Global
Total Quartz Ineo MC3 5W-40 TOTAL Lubrifiants dexos2 5W-40 Global
UNIL OPAL Opaljet Longlife 3 UNIL OPAL dexos2 5W-30 Europe
UNIL Opaljet Longlife 3 UNIL dexos2 5W-30 Europe
Wolf Masterlube Synflow GSB Wolf dexos2 5W-30 Europe
YACCO LUBE O YACCO dexos2 5W-30 Europe
YACCO VX 1703 YACCO dexos2 5W-30 Europe
 

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Discussion Starter · #6 ·
No, Mobil 1 is not Dexos 2. There are no readily available Dexos 2 Mobil 1 products available in the US.

Also the dealer didn't know to drain the fuel filter of water or to fill the DEF tank.

This is so painful and a huge waste of my time. All the dealer had to do was look at the required services for the service before I got here.

If you don't know diesels, do not buy a Cruze Diesel. I feel bad for all the people who will have issues because the dealers are not trained and GM is doing a poor job as well.

People will probably end up with water in the fuel filter issues and run out of DEF in the middle of a service interval and have no idea why.


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I was also told by one employee that I would void my warranty if I used a non-Dexos 2 oil. Not really confidence inspiring but they were willing to listen to my concerns.
Any time anyone tells you that doing something will "void" your warranty give em the bird. The magnuson moss act of 1975 dictates that no manufacturer can void a warranty for altering a car, and only if there is undeniable proof that a modification caused a malfunction can it be denied as a warranty claim. If your window switch goes out and is covered under warranty and they tell you they wont fix it because you use the wrong oil, get a lawyer you have free money waiting for you in the form of a lawsuit.
 

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Any time anyone tells you that doing something will "void" your warranty give em the bird. The magnuson moss act of 1975 dictates that no manufacturer can void a warranty for altering a car, and only if there is undeniable proof that a modification caused a malfunction can it be denied as a warranty claim. If your window switch goes out and is covered under warranty and they tell you they wont fix it because you use the wrong oil, get a lawyer you have free money waiting for you in the form of a lawsuit.
AGREED! They would have to prove that the oil caused any failure (which it won't) to deny a warranty claim.

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Yeah...I'm worried about my first service on the Cruze diesel. I'm really hoping I can find a savvy dealership to do the work. Printing out what the specs are is a good idea. Where can you find that kind of information? It would be great if it were printed in the user manual.
 

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Y'all can come to were I work. But when a diesel comes in I don't know what goes on up front but I make sure the right oil comes in for it even if they have to come back later in the day. I guess one of the perks of being on here I know a little bit about the cruze's :)

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Also the dealer didn't know to drain the fuel filter of water or to fill the DEF tank.

This is so painful and a huge waste of my time. All the dealer had to do was look at the required services for the service before I got here.

If you don't know diesels, do not buy a Cruze Diesel. I feel bad for all the people who will have issues because the dealers are not trained and GM is doing a poor job as well.

People will probably end up with water in the fuel filter issues and run out of DEF in the middle of a service interval and have no idea why.
How are we supposed to take GM seriously if they cannot even coordinate something this simple? Honestly love the car but there has been so much BS and confusion associated with it and it's really leaving a bad taste in my mouth for GM. All this has already changed my better halfs mind from even considering a GM vehicle to ensuring the next car will be a Volkswagen or Audi.

Seriously veg with all of the unbearable troubles you've expressed with your Cruze diesel ownership experience I'm astounded that you simply haven't dumped it for something, anything, better.
 

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Seriously veg with all of the unbearable troubles you've expressed with your Cruze diesel ownership experience I'm astounded that you simply haven't dumped it for something, anything, better.
It's not problems with owning the Cruze diesel. It's problems getting it serviced at dealerships. I had to remind them to use dexos 2 oil when I got my first oil change. The dealer only had 24 quarts of it and had to wait an hour to get the oil filter from another dealer.

Now, your service manager is right that you could void your warranty using oil that's not dexos 2 approved, no matter the specs (although if the specs are better then if it went to court I'd have to think you might win). The manual specifically states to use only dexos 2 approved.

I don't trust getting service done at dealerships, so I always remind them to use the correct product or bring my own

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going in tomorrow for my second oil change. I made a pretty big production on my first oil change. I placarded the vehicle in multiple places "dexos 2 only". This time when I called to schedule my visit the dealer called and told me they have dexos 2 in stock. I will still insist on being provided with an empty bottle of oil as proof. Wrong oil will prematurely clog up your DPF.
 

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Discussion Starter · #14 ·
It really is just dealing with the dealer. The car has been great so far. I just would like a dealership that sold the car to know something about it.

I know the manual says Dexos 2 but they can't require you to use something that is licensed. The oil I'm using meets ACEA C3 specs which is what the manual says to use if you can't use Dexos 2.

I probably won't buy another unless GM can turn around the knowledge and education aspects. However I'm keeping this unless there are mechanical issues. I can work around the mis-information and knowledge gap.


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Yeah. I don't think I should have to tell the dealer what oil to use. They should know to begin with. With this new dexos 2 and Cruze diesel there should have been education for the service side before cars even hit the lot.
I don't think wrong oil will clog up the dpf prematurely. It's going to clog your engine with soot. It is my understanding that the dexos 2 oil is to prevent soot from sticking to engine parts. Thanks to the government we have to have an EGR system recirculating soot back into the engine. Such a brilliant idea

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Yes. Just left my car at the dealer for a oil change and some warranty work. Scared to death the wrong oil will be used. The parts guy insured me when they come for the filter he will give them the right oil. I can only hope.
 

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