[KpaxFAQ]

So I went in for my 7500 mile oil change and the dealer recommended Mobil Delvac 1 ESP as the synthetic oil for my car.

They were very understanding and used my Mobil 1 ESP 5w30. Seems the education still isn't getting through.

I was also told by one employee that I would void my warranty if I used a non-Dexos 2 oil. Not really confidence inspiring but they were willing to listen to my concerns.

I hope they get this figured out. Officially there is no listed synthetic oil for the Cruze in the GM parts manual.


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Looks like a nice oil other then the ash is at 1%... 0.8% or less is the sweet spot. Too bad, I expect ignorance from someone off the street but from the service department of the company selling the product...unacceptable under any circumstance. If you're not 100% confident, ask someone else who is or take the time to make a call/look something up....Like we've all done

 

[KpaxFAQ]

if the dealer is doing the work, then dont freak...if you can prove they did the job, then they are liable shall it happen to be wrong

I don't expect anyone to do their job right anymore. Also, if they use the wrong oil it's something that would cause problems most likely after the warranty is expired unless they literally get it wrong every single time.

 

[KpaxFAQ]

My oil change went smooth last Monday. Dealer put an empty bottle in the trunk to give me some assurance that they used the right oil. They seemed happy to do it. They topped up the DEF fluid for free without question also. I grumble and look at the time while I am waiting but when I see the bill and realize I saved 100 bucks I feel better. It all depends on dealer confidence weather its worth 100 bucks or not. Risk vs. reward.

Sounds like you got a nice dealer, they are far from equal. I'd guess my dealer would get it right, quite a few diesel pickups around here so I'd like to believe there's some knowledge of things to be careful about.

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