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Dealer Recommended Wrong Oil

12641 Views 36 Replies 17 Participants Last post by  diesel
So I went in for my 7500 mile oil change and the dealer recommended Mobil Delvac 1 ESP as the synthetic oil for my car.

They were very understanding and used my Mobil 1 ESP 5w30. Seems the education still isn't getting through.

I was also told by one employee that I would void my warranty if I used a non-Dexos 2 oil. Not really confidence inspiring but they were willing to listen to my concerns.

I hope they get this figured out. Officially there is no listed synthetic oil for the Cruze in the GM parts manual.


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Gator,

If you would like assistance or for us to call your dealership for verification, please let us know. You can always reach out to us via private message.

Erica Tiffany
Chevrolet Customer Care
Thanks Erica.
I called earlier today and they assured me that Dexos2 was used. But I don't like what you have to go through with all the double checks to make sure its used. They will have the car the rest of the week for another issue. So I will not see the documentation till then. Any other car it would not be a big deal. But this car takes its own type of oil that no other GM car uses. It would be to easy to put the wrong oil in. The check in tecs look at you like there right and your wrong. That's why this will be my last time at the dealer. I'll sacrifice the two last changes and take it else where.
If GM puts out a new car they should bring the dealers up to speed. Ive owned it 5 months and this is the second oil change. The first one was a complete run around. I could keep going but at this time its turning into a rant. BUT I WILL SAY the car is what chevy said it would be and more.
Gator,

I understand your concern. General Motors does train and provide all the necessary information to the dealerships. Please let me know if you would like for me to locate another dealership in your area. Again, I can speak with your current dealership so you ease your hesitation. We are always here to assist.

Erica Tiffany
Chevrolet Customer Care

x2

When I called my dealer and asked what type of oil they would use they just told me dexos. The service advisors need to be brought up to speed on the Cruze diesel as well. They had no idea of the dexos 2. Until dexos 2 approved oil shows up on the shelves of Walmart it's going to be a runaround. I am worried of the wrong oil being put in the car because it has happened before where I brought in my own oil to a Chrysler dealer. I put it on the passenger seat and the advisor added the note that I had brought my own synthetic oil. The tech put in the dealer's conventional.



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titanman,

We can certainly reach out to your dealership as well. Please private message me your name, VIN, zip code, and dealership.

Erica Tiffany
Chevrolet Customer Care
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