[gold5]

As you you know if you have an iPhone 5 and MyLink, the setup is buggy. With incredible effort, the Chevy infotainment people at 866-790-5700 were able to confirm what I saw somewhere online: The latest software version ends in "OD" (mine, as you can see from pic below, ends in "OB"). They told me to make a service appointment at my dealer to get the update. The dealer is wrestling with my car now. Again with incredible effort (their diagnostic computer hookup box didn't mention any available updates), and ultimately a call to their special support people in Detroit, they were able to confirm what I told them. They also turned up some technical notes that listed a bunch of things the update fixes. The only one that possibly relates to me is a "music paused" message that displays even when the music is not paused. So this probably won't make a difference. The service manager's next challenge is to figure out a way to a) find out and b) let me know when the next update is available. Everyone has been very apologetic, explaining that this is all virgin territory for everyone involved (except me as a normal technology consumer). So I brought the car in at 8:20am, they said they located the update at about 10am, and said it would take another 1-2 hours to update the software. They said part of why it takes so long is they have to back up all the data first. I told them I don't need any of the data on there, but that didn't seem to make a difference. I am now thinking things could actually be worse when I get my car back....

I am eager to hear others' experience! There doesn't seem to be a lot on Cruzetalk (or elsewhere) on this.

 

[obermd]

Even though only one item may be listed in the update, there are most likely other changes that will help as well.

 

[Chevy Customer Care]

Please keep me posted on this issue. Let me know that your MyLink is working properly. In the future you can send me a private message and I would be glad to look up updates for you and call your dealer to notify them and set up an appointment to get the update done.

Jackie
Chevrolet Customer Care

 

[Rocky87]

My mylink is a little weird too. When songs change sometimes the info doesn't, and I get the paused music screen as well.

 

[obermd]

Rocky87, which model Cruze do you have? There are documented issues with the 2013 ECO MyLink system. GM has an update for it.

 

[Rocky87]

Rocky87, which model Cruze do you have? There are documented issues with the 2013 ECO MyLink system. GM has an update for it.

I have a 2013 1lt

 

[gold5]

So I got my car back at noon. I now have the latest software (see pic below). The only difference I am noticing is that it no longer starts playing the first song alphabetically on my iPhone as soon as I plug in my phone to the USB. In fact, it even remembers what I was listening to if I was using "iPod" mode when I unplugged it. I am still getting pandora error message ("unlock phone or restart app..."). Everything else is the same. The service manager said an update that will be more helpful is coming out "soon" and that he opened a new ticket so he can call me when it's out.

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[gold5]

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[Chevy Customer Care]

gold5,

Thank you for the update. Our infotainment team is a great resource for this concern. They can be reached at 855-478-7767 US number.

Erica Tiffany
Chevrolet Customer Service

 

[gold5]

Erica, I must challenge your claim. As I said in my original post, I spent a lot of time on the phone with a guy named Jeff from the infotainment team. He was very nice, motivated to help, and apologetic. But it was as if he and his colleagues were completely new to this stuff. In fact, I think he even said so. Very little familiarity with MyLink, no idea what the latest software version is, how to find out, or how to notify me. He did eventually get back to me, and will do so again I imagine. And he was able, eventually and with great effort, to get me that info and figure out how to email me. But in spite of how nice and willing to help folks are (the infotainment number I called, the support people the dealer called, and the dealership themselves), it has been pretty dramatic how little all Chevy folks know about this stuff. All that said, any additional detail you can provide about exactly when the next update will be available and what the update addresses would be great. Thank you!

 

[Chevy Customer Care]

gold5,

I understand your frustration, if you spoke with a newer agent in regards to your concern. Have you been able to have everything resolved? Just for verification you are only looking to see if there was a software update to your system?

Erica Tiffany
Chevrolet Customer Service

 

[rescueswimmer]

Gold 5, Wife is having a bunch of issues with bluetooth drooping connection with her G S3 on our 14 I don't have the car here to look at it. Is it listed under the software button under one of the settings or is there a few extra button pushes to get the revision number. The infotainment people said the 14's had the latest revision but I just want to verify that as I don't ever get a warm and fuzzy feeling when dealing with GM as of late. He thought it may have a bad BT module. The wifes phone plays all her ringtones when she plugs it in. Drives her insane.

 

[gold5]

You can see software version if you hit the "config" button, then radio settings, software.... The latest version ends in "OD."

 

[Southpaw802]

As you you know if you have an iPhone 5 and MyLink, the setup is buggy. With incredible effort, the Chevy infotainment people at 866-790-5700 were able to confirm what I saw somewhere online: The latest software version ends in "OD" (mine, as you can see from pic below, ends in "OB"). They told me to make a service appointment at my dealer to get the update. The dealer is wrestling with my car now. Again with incredible effort (their diagnostic computer hookup box didn't mention any available updates), and ultimately a call to their special support people in Detroit, they were able to confirm what I told them. They also turned up some technical notes that listed a bunch of things the update fixes. The only one that possibly relates to me is a "music paused" message that displays even when the music is not paused. So this probably won't make a difference. The service manager's next challenge is to figure out a way to a) find out and b) let me know when the next update is available. Everyone has been very apologetic, explaining that this is all virgin territory for everyone involved (except me as a normal technology consumer). So I brought the car in at 8:20am, they said they located the update at about 10am, and said it would take another 1-2 hours to update the software. They said part of why it takes so long is they have to back up all the data first. I told them I don't need any of the data on there, but that didn't seem to make a difference. I am now thinking things could actually be worse when I get my car back....

I am eager to hear others' experience! There doesn't seem to be a lot on Cruzetalk (or elsewhere) on this.

View attachment 14740

I am having issues with my 2013 Cruze w/ Mylink & iPhone 5 as well. The pausing bug happens almost daily. Can't connect to iPhone every other day. Can't access Siri using voice commands. I took the Cruze to the dealer a couple months ago. They were clueless and told me that it was likely an iPhone compatibility issue which I highly doubted at the time. It sounds like I was correct all along.

 

[Southpaw802]

Please keep me posted on this issue. Let me know that your MyLink is working properly. In the future you can send me a private message and I would be glad to look up updates for you and call your dealer to notify them and set up an appointment to get the update done.

Jackie
Chevrolet Customer Care

Can you help me with this? I am having the same issue and I took my Cruze to the dealer in April and they were unable to help me.

 

[gt_cristian]

Does anyone have access to the latest firmware files to update MyLink through USB?

Cruze owners would love this: http://sandyblogs.com/techlink/?p=1668

 

[Chevy Customer Care]

Sure southpaw802

Please send me a PM with your full name, zip code, VIN, exact mileage and the name of the dealer you get your vehicle serviced at.

Jackie
Chevrolet Customer Care

 

[gold5]

I checked with both my dealer and the infotainment toll free number yesterday, and there is still no update to deal with the iphone integration issues. Again with enormous effort and questionable reliability, I was told the "OD" version is still the latest. The infotainment supervisor did corroborate what my dealer told me 3.5 weeks ago: tech support in Detroit (whom we cannot contact directly) is aware of these issues. She was not able to corroborate that a software update to deal with these issues is due "soon." Actually, she was barely interested in helping me and kept repeating "that's all I know." Jackie, can you contact tech support in Detroit and get some real info for us? This is my first Chevy--in fact my first American car--and my impression is sinking fast. You'll be doing us--and Chevy--a big favor. It's one thing to have a product that doesn't work, it's another thing to also not be able to provide real information and support. Thank you!

 

[Luigi]

I really wish they could make the whole thing open source, then we could definitely see some cool stuff from community made mods. We would also be able to get fixes faster.

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[Chevy Customer Care]

Hi gold5

I understand your frustration along with the others that are experiencing these issues. Please give me a few days. I will do some research and get back to you by Tuesday.

Jackie
Chevrolet Customer Care