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I have a 2014 Cruze Diesel, 68,000 miles. The DEF heater check engine light came on, so I ordered the heater. No drive-ability issues so I continued to drive to work for a few days. Last weekend I had a wedding in Kansas City (Im from Wisconsin). I drove the 8 hours in the Cruze. Saturday at about 4pm I get another light to service diesel exhaust system. I have 100 miles before speed is limited to 65mph. Considering I have an 8 hour drive home ahead of me the next day, that isnt good. Local Chevy dealers are closed so I call Chevy Roadside assistance....
First I ask if they can do some sort of OnStar magic and simply increase the amount of miles I have until speed limiting kicks in, "Give me 800 miles so I can get home and get it serviced". That cant happen.
Roadside wants to tow it, explained thats not necessary. Chevy dealership is literally 3 blocks from the wedding I am going to. Car drives fine now (97 miles until speed limiting at this point). They say they cannot get me a rental car to get home, unless they set up a tow. I try talk about how this would all work: Do I get a rental for a day and drive home? Chevy wanted me to stay in KC and wait for it to be fixed. Explained I already had the part on order, and it's on back order. We are not going to see the part for at least a few days. This is not possible (4 adults, all have jobs and cannot all take a week off of work). We set up the tow, I get it towed the 3 blocks to the dealership. Roadside calls me back and informs me they cannot get me a rental, as their network of rental companies are all closed. "Im sorry there is nothing more I can do". Great. They did email me a form I could fill out if I rent my own car for reimbursement.
So family takes us to the airport we rent a car (chose the chrysler 300 over the impala at this point) and drove home.
Monday I call the dealer, really nice people there, they have to order parts should be in at the end of the week. Today is now Friday. No parts (good thing I didn't stay in KC).
Now I am trying to figure out how to get the Cruze back to me, and who is going to pay for this cost. I called Roadside, they want to set up a tow, 160 bucks plus $3 a mile. Thats about 2500 and they want me to cover it. No thanks.
Any help? There has to be some duramax owners out there who have ran into this issue on a Sunday. This is frustrating as the Cruze runs fine. It is a computer that is purposely limiting my driving (I understand it's so you can drive around polluting everything (VW)). Still, if there is no where to get the vehicle fixed (on a sunday) there should be an ability to override this constraint.
First I ask if they can do some sort of OnStar magic and simply increase the amount of miles I have until speed limiting kicks in, "Give me 800 miles so I can get home and get it serviced". That cant happen.
Roadside wants to tow it, explained thats not necessary. Chevy dealership is literally 3 blocks from the wedding I am going to. Car drives fine now (97 miles until speed limiting at this point). They say they cannot get me a rental car to get home, unless they set up a tow. I try talk about how this would all work: Do I get a rental for a day and drive home? Chevy wanted me to stay in KC and wait for it to be fixed. Explained I already had the part on order, and it's on back order. We are not going to see the part for at least a few days. This is not possible (4 adults, all have jobs and cannot all take a week off of work). We set up the tow, I get it towed the 3 blocks to the dealership. Roadside calls me back and informs me they cannot get me a rental, as their network of rental companies are all closed. "Im sorry there is nothing more I can do". Great. They did email me a form I could fill out if I rent my own car for reimbursement.
So family takes us to the airport we rent a car (chose the chrysler 300 over the impala at this point) and drove home.
Monday I call the dealer, really nice people there, they have to order parts should be in at the end of the week. Today is now Friday. No parts (good thing I didn't stay in KC).
Now I am trying to figure out how to get the Cruze back to me, and who is going to pay for this cost. I called Roadside, they want to set up a tow, 160 bucks plus $3 a mile. Thats about 2500 and they want me to cover it. No thanks.
Any help? There has to be some duramax owners out there who have ran into this issue on a Sunday. This is frustrating as the Cruze runs fine. It is a computer that is purposely limiting my driving (I understand it's so you can drive around polluting everything (VW)). Still, if there is no where to get the vehicle fixed (on a sunday) there should be an ability to override this constraint.