just because Parts says it has to be ordered, does not mean the Service Department doesn't have it on hand. Parts will tell you if they have it on hand for the customer to buy, not if they have it on hand for Dealer use.
Dont trust the dealership
Just scheduled my first oil change . Asked if they had the dexos 2 oil. They assured me they did. So I hung up and called right back to the parts and was told they would have to order it. So I see a lot of wrong oil changes going on.
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I see a lot of wrong oil changes happening as well.
I actually called the dealer today to set up an oil change. I asked them if I could get synthetic instead of the AC Delco synthetic blend. I was told they have Mobil 1, and they have put it into two Cruze Diesels so far. Problem is that it isn't the correct oil. It needs to be Mobil 1 ESP for the low SAPs content. This is going to royally piss off people when the oil the dealer recommended clogs up their DPF. I'm going to purchase the oil myself and ensure the dealer puts it during the free maintenance. After that I will do it myself.
HI Gator please let me know if you need me to call your dealership to clarify anything or to assist you when you go in for your next service.
Jackie
Chevrolet Customer Care
Jackie
Chevrolet Customer Care
THe problem here is that the vast majority of buyers of this vehicle won't be on this forum or even think twice about asking the dealer what oil to use.
If you are going to buy the oil, why take it to the dealer for the change at all? Just for the free labor?I actually called the dealer today to set up an oil change. I asked them if I could get synthetic instead of the AC Delco synthetic blend. I was told they have Mobil 1, and they have put it into two Cruze Diesels so far. Problem is that it isn't the correct oil. It needs to be Mobil 1 ESP for the low SAPs content. This is going to royally piss off people when the oil the dealer recommended clogs up their DPF. I'm going to purchase the oil myself and ensure the dealer puts it during the free maintenance. After that I will do it myself.
Yes. If they're going to have it on the lift to rotate the tires and drain the fuel filter of water, might as well have them do it for free. Honestly, I'd rather not change it myself, but if I can't trust the dealer I will have to.
Even if the dealer puts in the right oil, how many owners will be going to the mega giant oil change houses like jiffy lube walmart and just put in regular oil.
I was at my dealer today and they have the Dexos2 oil on the top shelf completely separated from the Dexos1 oil on the bottom shelf.
Also the caps on the bottles are different colours.
Also the caps on the bottles are different colours.
Here's my thing though, if we go to the dealer and the do the oil changes giving use service records and documentation stating they did the servicing... Wouldn't that then leave the liability on the dealership not us? If something were to go wrong due to the service or type of oil being used that would then be an issue tied back to them?
Pretty much only reason I been going to dealer with my own oil. They put in customer request box "Fill with customer supplied Mobil 1". I let them deal with it for the reason I already had a bottle of soap break open in the trunk, don't want that to happen with the used oil in transport to advanced to recycle it. Already had that fun clean up when I stuffed the EJ257 in the trunk up side down of another car. I ended up saing F the oem mat and replaced with a wal mart area rug.Here's my thing though, if we go to the dealer and the do the oil changes giving use service records and documentation stating they did the servicing... Wouldn't that then leave the liability on the dealership not us? If something were to go wrong due to the service or type of oil being used that would then be an issue tied back to them?
If the dealer does all the service in the specified intervals and the components fail, there should be no question as to warranty replacement for the 100K miles. It's probably going to be an expensive lesson years down the line when all the DPFs need to be replaced under warranty and the dealers eventuall realize "Oh, yeah, we should have been using this other oil".Here's my thing though, if we go to the dealer and the do the oil changes giving use service records and documentation stating they did the servicing... Wouldn't that then leave the liability on the dealership not us? If something were to go wrong due to the service or type of oil being used that would then be an issue tied back to them?
Every stealership is different, while they do run on the same guidelines, let's just say a lot of things can be done under the table. After all it is a business, and when there is money involved, they will want to keep every penny. If you want to make sure they use Dexos, take it to a private mechanic, or do it yourself, and that way you can sure it is done. I will never trust my dealership on anything unless it is on paper and i can hold them against that little paperI was at my dealer today and they have the Dexos2 oil on the top shelf completely separated from the Dexos1 oil on the bottom shelf.
Also the caps on the bottles are different colours.
.
Legally no one can force you to use the dealer to keep your warranty. If you document the oil purchased and that is Dexos2 or equivalent, meaning ACEA C3 compliant, and that you document you had it done at the specified interval by yourself or some other shop, your warranty should be intact.
Volkswagen is a different company, but when the Jetta I have was new, I did none of the services at the dealer. When something went wrong at 40,000 miles (at the time is was a 4 year/50,000 miles warranty) and the car was running rough, they asked to see maintenance records. I kept every receipt and showed it to them for oil changes every 5,000 miles using Castrol synthetic oil that met the VW oil specs and they accepted it. This included several oil changes that I did myself. I just kept the Autozone receipt for the oil and filter and took a picture of the dash showing the receipt and mileage.
Yes, I'm a bit particular about this stuff, but if you keep good records there shouldn't be an issue.
Volkswagen is a different company, but when the Jetta I have was new, I did none of the services at the dealer. When something went wrong at 40,000 miles (at the time is was a 4 year/50,000 miles warranty) and the car was running rough, they asked to see maintenance records. I kept every receipt and showed it to them for oil changes every 5,000 miles using Castrol synthetic oil that met the VW oil specs and they accepted it. This included several oil changes that I did myself. I just kept the Autozone receipt for the oil and filter and took a picture of the dash showing the receipt and mileage.
Yes, I'm a bit particular about this stuff, but if you keep good records there shouldn't be an issue.
I asked for an empty bottle of oil to verify it was Dexos 2. The dealer complied without hassle. Thats my recommendation.
Hello All,
As long as you use the oil that is recommended per the owners manual and have very good records of each oil change, there should be no issues for warranty.
Erica Tiffany
Chevrolet Customer Care
As long as you use the oil that is recommended per the owners manual and have very good records of each oil change, there should be no issues for warranty.
Erica Tiffany
Chevrolet Customer Care
Yeah, that makes sense. Hopefully they won't give you crap about supplying the oil yourself.Yes. If they're going to have it on the lift to rotate the tires and drain the fuel filter of water, might as well have them do it for free. Honestly, I'd rather not change it myself, but if I can't trust the dealer I will have to.
I think the concern is dealerships that use the wrong oil. Who covers any damages in this instance?Hello All,
As long as you use the oil that is recommended per the owners manual and have very good records of each oil change, there should be no issues for warranty.
Erica Tiffany
Chevrolet Customer Care
obermd,
Thank you for the clarification. All dealerships should be using oil that meets the specifications of the vehicle. If the dealership uses an oil that does not meet the specifications of GM it would not be a warranty GM concern necessarily. It would be a dealership concern due to the fact our dealerships are independently owned and operated. GM will certainly work with the customer and dealership towards a resolution. I hope this clears everything up. If you have any questions or concerns, please let us know.
Erica Tiffany
Chevrolet Customer Care
Thank you for the clarification. All dealerships should be using oil that meets the specifications of the vehicle. If the dealership uses an oil that does not meet the specifications of GM it would not be a warranty GM concern necessarily. It would be a dealership concern due to the fact our dealerships are independently owned and operated. GM will certainly work with the customer and dealership towards a resolution. I hope this clears everything up. If you have any questions or concerns, please let us know.
Erica Tiffany
Chevrolet Customer Care
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