HI Gator please let me know if you need me to call your dealership to clarify anything or to assist you when you go in for your next service.
Jackie
Chevrolet Customer Care
Jackie
Chevrolet Customer Care
Dont trust the dealership
Just scheduled my first oil change . Asked if they had the dexos 2 oil. They assured me they did. So I hung up and called right back to the parts and was told they would have to order it. So I see a lot of wrong oil changes going on.
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Hello All,
As long as you use the oil that is recommended per the owners manual and have very good records of each oil change, there should be no issues for warranty.
Erica Tiffany
Chevrolet Customer Care
As long as you use the oil that is recommended per the owners manual and have very good records of each oil change, there should be no issues for warranty.
Erica Tiffany
Chevrolet Customer Care
obermd,
Thank you for the clarification. All dealerships should be using oil that meets the specifications of the vehicle. If the dealership uses an oil that does not meet the specifications of GM it would not be a warranty GM concern necessarily. It would be a dealership concern due to the fact our dealerships are independently owned and operated. GM will certainly work with the customer and dealership towards a resolution. I hope this clears everything up. If you have any questions or concerns, please let us know.
Erica Tiffany
Chevrolet Customer Care
Thank you for the clarification. All dealerships should be using oil that meets the specifications of the vehicle. If the dealership uses an oil that does not meet the specifications of GM it would not be a warranty GM concern necessarily. It would be a dealership concern due to the fact our dealerships are independently owned and operated. GM will certainly work with the customer and dealership towards a resolution. I hope this clears everything up. If you have any questions or concerns, please let us know.
Erica Tiffany
Chevrolet Customer Care
1 - 3 of 32 Posts
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