[Newman]

There was heavy rainfall at very my area and my 2014 chevrolet cruze was partially immersed in the water. The water was a little above the exhaust pipe, after the rain subsides I tried using the key to unlock the doors but the doors can't open. For past two days I still can't open the car doors neither to even start with the key. What should i do?

 

[ChevyGuy]

What happen if you try to open the door with the key? Not by pressing any button, but using the key itself in the driver's door.

 

[Chevy Customer Care]

There was heavy rainfall at very my area and my 2014 chevrolet cruze was partially immersed in the water. The water was a little above the exhaust pipe, after the rain subsides I tried using the key to unlock the doors but the doors can't open. For past two days I still can't open the car doors neither to even start with the key. What should i do?

Hi Newman,

I'm sorry to hear about this concern you're experiencing with your Cruze. Our team works closely with our dealerships and we recommend getting an official diagnosis at a certified GM dealership. I'd be happy to reach out to your dealership to discuss all available options to get your vehicle diagnosed. If this interests you, please send us a private message with your VIN, current mileage, full contact information, and preferred dealership.

Chelsea D.
Chevrolet Customer Care